DESK CONTROL

DESK CONTROL
- Responsible for Departmental keys and
guest room master cards.
- Responsible for all calls coming to the
desk and to convey the right message to the
right person.
- Maintaining records related to day to day
operations of Housekeeping.
• It is the main communication centre of the
housekeeping department. You are
responsible for all information sent out and
received from the control desk. You should
have good telephone etiquties. Keep the
board up to date with the relevant
information.
DESK CONTROL SUPERVISOR
• Is the hub of information dissemination in
housekeeping and is thus the critical person
in housekeeping operations.
• The housekeeping desk must be manned
24hours as guest and staff will contact this
desk to transmit or receive information.
• Coordinates with the front office for
information on departure rooms and
handling over cleared rooms.
• Desk also receives complaints on
maintenance from housekeeping
supervisors spread all over the hotel.
DESK CONTROL ASSISTANT
• Maintain complete and up to date
information of every departmental section
comes under housekeeping.
DUTIES AND RESPONSIBILITIES
• Good knowledge in handling guest requests.
• Good knowledge of Housekeeping operations.
• Responsible for Departmental keys and guest
room master cards.
• Responsible for all calls coming to the Desk
and to convey to right message to the right
person.
• Maintaining records related to day to day
operations of Housekeeping.
• Follow up with concerned departments in case
of guest requestss./complaints.
DUTIES AND RESPONSIBILITIES
• Updating the housekeeping data board with
information like VIP inhouse, Today’s
occupancy percentage, arrival, departures, to
do list, rooms for super cleaning etc.
• Good understanding of the property
management software (Eg: Opera, Protel,
Fidelio etc).
• Allocate work for each staff according to
point system/ work load for the day.
• Should have a good telephone etiquette.
• Make the relevant room status changes on the
software as per the instruction given by floor
supervisors.
DUTIES AND RESPONSIBILITIES
• Prepare the room discrepancy list for Front
office.
• Prepare VIP amenities list.
• Prepare the Min BAR consumption list
• Post mini bar and laundry charges to the
respective guest folios.
• Prepare monthly sales report for Minibar,
Laundry, dry cleaning and any other
miscellaneous sales.
• Prepare the missing/broken item register.
DUTIES AND RESPONSIBILITIES
• Handle the lost and found procedures and
all enquiry.
• Maintaining the “I need to it now”
cupboard.
• Changing the room status from Vacant
dirty to vacant clean and changing the
room status as per requirement.
• Coordinate with Engineering/ Maintenance
department for room maintenance issues.
• Coordinate with FO Department.
DUTIES AND RESPONSIBILITIES
• Should have complete informatuin related
all the rooms in hotel.
• Should have information of every staffs,
and where they are allotted for the work.
• Give proper handover to the next shift and
mention all responsibilities in detail to next
shift staff before leaving.
• Assist Housekeeper and Asst. Housekeeper
for preparing the monthly report and
budgets.
Group Members:
Gempes, Moises Rene
Castro, Ghester
Chui, Kenrick
De Guzman, Isauro
Macapagal, Nevin Lester
Perey, Louie Jean
Ramos, Robert