PLANNED JOB

OBSERVATION
 Overview

 Purposes of Planned Job Observation

 Types of Observations
 Steps in PJO
We do not expect a machine to operate efficiently
without proper break-in, preventive maintenance,
regular observation, close attention and required
corrective actions. Nor should we expect a person to
perform properly without similar attention.”

- G. L. Germain
 Purposes of
Planned Job Observation

 Pinpoint practices that could cause accidents, injuries,

damage, inefficiency and waste.

 Determine specific needs for coaching and training.

 Learn more about work habits of your people.

 Check adequacy of existing job/task methods and

procedures.
 Purposes of
Planned Job Observation

 Follow-up on effectiveness of recent training.

 Give on-the-spot constructive correction.

 Spotlight specific behaviors for recognition and

reinforcement.
 Types of Observations

 Informal Observations

 Planned Job Observations

Informal Observation
 Casual

 Intentional
Do You See When You Look?
Count how many F’s in the sentence below:

FINISHED FILES ARE THE RESULT OF YEARS

OF SCIENTIFIC STUDY COMBINED WITH THE
EXPERIENCE OF YEARS.
 Power of Observation Ranks

 6 F’s - Genius
 5 F’s - “On the ball”
 4 F’s - Average Alertness
 3 F’s or Less - Not Seeing When You Look
“The eyes won’t see what
the mind doesn’t know”
 Planned Job Observation

Planned Job Observation is a tool

for observing conditions and
practices in an organized and
systematic way.
 Steps in
Planned Job Observation

Worker and Job Selection

Preparation

Observation

Employee Review

Evaluation and Recording

Follow-up
Worker and Job Selection
(Step 1)

Inventory of the worker (KSA)

Right worker for the right job.

 Preparation (Step 2)

 Deciding Which Tasks To

Observe

 Deciding Who To Observe

 Deciding Which Tasks To Observe

Job or Task - is a segment of work, a

specific work assignment, a set of
actions required to complete a specific
work objective
Use Factors Like:
Frequency
Severity
 Deciding Who To Observe
 The New Man

 The Poor Performer

 The Risk-Taker

 The Worker with a Known Ability

Problem

 The Good Performer

 The Poor Performer – it has been tested
and proven that planned observation done
to a worker who has a reputation as a
poor performer has helped him improved
to a point where his work is making a
positive, recognized contribution.
 The Risk Taker – these are the workers
who had experienced doing the job
repeatedly and with pride to
acknowledge openly that they can do
the job on their own way; it may not be
the standard, but it gets things done for
them on time and, after all, “nothing has
happened yet.”
 The Worker with a Known Ability Problem
– are those worker who can do the job
pretty well but manifest some physical or
mental problems, known or suspected,
that could cause the supervisor to
question a worker’s ability to do a job.
 The Good Performer – these are workers
whom we could considered assets. Their
execution of techniques and methods
could help others do their work more
efficiently.
 Observation (Step 3)

 Stay Out Of The Way

 Minimize Distractions

 Focus Your Attention

 Employee Review (Step 4)

 Immediate Feedback
 Preparing For The
Performance Discussion
 Feedback
 It is most appropriate to have an initial
contact with the worker as soon after he
finished the job as possible.
 The initial contacts made with the worker
should consists of several sincere
comments relative to the values received
by yourself and his cooperation with you
on this important activity.
Evaluation and Recording (Step 5)

Use the
Planned Job Observation
Report
in recording information.
 Follow-Up (Step 6)

 Ensure that recommended

actions are done in a timely
manner.
 Verify effectiveness of the
change.
 BENEFITS OF
PLANNED JOB OBSERVATION

The Planned Job Observation is a proven

technique that enables a supervisor to
know or not a worker is performing all
aspects of a specific job with maximum
efficiency.
 BENEFITS OF
PLANNED JOB OBSERVATION

Maximum job efficiency means greater

and safer production of better products at
lower costs. This can only mean increased
business and prosperity for any
organization using this tool.
1. Worker had equipment and supplies well organized,
especially in their positioning at the work area. He was
very systematic in cleaning furniture and used prescribed
dollies.

2. He did not use color coded stickers required. I

interrupted the worker since was has an organic base and
he did not ask me to check the ventilation as required
on the checklist.

3. All other steps were according to the checklist; except

for failure to use the non-slip pullovers on his shoes and
the color code marking for furniture.
4. Since he was aware of being observed; his conscientious
manner of work during the observation appeared to be
his natural way of doing that job.
5. He did an excellent job of roping off area and placing
caution and no smoking signs.
6. The major need for correction was obviously the
worker’s failure to use the required checklist.
 Review

 Purposes of Planned Job Observation

 Types of Observations
 Steps in PJO