EMPLOYMENT

OPPORTUNITIES
IN TOURISM
CHAPTER 9
Learning Objectives

 Describe the available jobs in the airline industry

 Discuss the employment opportunities in the travel agency

 Be aware of the career opportunities in accommodation

establishments

 Explain the job opportunities in the cruise line industry

 Be familiar with the available jobs in motorcoaches

 Understand the career fields in the car rental industry

Employment
Opportunities in Tourism
Employment Opportunities in Tourism

 Tourism has acquired the distinction of being one of the

world’s largest industries.

 It consists of many components: transportation,

accommodation, food service, tourist destinations, tourist
attractions, travel brokers, and travel-related services.
Airlines
Airlines

 Airline employment is exciting and attractive to the

adventurous

 Salary levels are relatively high

 Short-term economic stresses may cause some problems but

long-term prospects for airline career are bright.
FLIGHT ATTENDANT
TICKET AGENTS, RESERVATION AGENTS, CLERKS
AIRLINE FOOD SERVICE
FLIGHT DISPATCHER
OPERATIONS AGENTS, STATION RAMP AGENTS
SALES MANAGER/ DISTRICT SALES MANAGER
AIRLINE LOUNGE RECEPTIONIST
FLIGHT ATTENDANT SUPERVISOR
RAMP FLIGHT ATTENDANT
CREW SCHEDULER
FLIGHT-CREW-TIME CLERK
FLIGHT RESERVATIONS MANAGER
GATE AGENT
GATE SERVICES SUPERVISOR
GROUND HOST/HOSTESS
PASSENGER SERVICE REPRESENTATIVE
RESERVATIONS AGENT
SENIOR RESERVATIONS AGENT
TICKETING CLERK
AIRCRAFT LOG CLERK
AIRPORT ATTENDANT
FLIGHT INFORMATION EXPEDITER
AIRPORT MANAGER
STATION MANAGER
CHIEF AIRPORT GUIDE
TRAFFIC AGENT
Travel Agencies
Travel Agencies

 Travel agencies are legally appointed agent, representing the

principal in a certain geographic area.

 Act as brokers, bring the buyer and seller together for the
other supplies such as hotels, car rentals, ground operators,
and tour companies.
TRAVEL AGENT
TOUR OPERATOR
TRAVELS INFORMATION CENTER SUPERVISOR
TOURIST INFORMATION ASSISTANT
TOUR GUIDE
Hotels and Motels
MANAGER (HOTEL OR MOTEL)
LODGING FACILITIES MANAGER
HOTEL CLERK
SALES REPRESENTATIVES
Cruise Lines
CRUISE LINE DIRECTOR
DOCUMENTATION SUPERVISOR
CHIEF STEWARD/STEWARDESS
SOCIAL DIRECTOR
BOOKING SUPERVISOR
Motorcoaches
BUS DISPATCHER
BUS ATTENDANT
DISPATCHER CLERK
Car Rental Companies
SALES RENTAL AGENT
RESERVATION AGENT
CAR RENTAL SALES REPRESENTATIVE
AUTOMOBILE RENTAL CLERK
END OF CHAPTER 9…
QUIZ
IDENTIFICATION. Determine what job or
employment opportunity in the industry of
tourism is being referred by each item
statement. Write your answers directly. You
may open your notes. However, to those
who will not scan their notes during the
quiz, each of their correct answers will be
equivalent to 2 points.
1. In the past, the employees who filled this position were female, young, unmarried, attractive, and
required to be nurses.
2. Gives permission for aircraft of specific airlines to take off.
3. Admits members and guests to the airline lounge in an accommodating manner.
4. Assists passengers and checks flight tickets at entrance gates or stations when boarding or
disembarking airplanes of commercial airlines.
5. Renders personal services to passengers in airline terminals to facilitate movement of passengers
through terminals.
6. Plans, directs, and coordinates, through subordinate personnel, activities concerned with
construction and maintenance of airport facilities and operation of the airport.
7. Compiles and records information to assemble airline tickets for transmittal or mailing to
passengers.
8. Plans itineraries and arranges accommodations and other travel services for customers of travel
agency.
9. Wholesale agent of the travel industry.
10. Escorts tourists or visitors around a tourist destination or attraction while describing points of
interest along the route.
11. Performs a combination of duties for guests of an accommodation firm such as registers and assigns
rooms to guests, issues room keys, answers inquiries, and many more.
12. Contacts representatives of government, business, and social groups, to solicit business for hotels,
motels or resorts.
13. Responsible for all daily activities, planning, entertainment, and port of call information for cruise
passengers.
14. Plans and organizes recreational activities and creates a friendly atmosphere for guests in hotels,
resorts, or for passengers on board ships.
15. Work directly over the phone with requests from airline reservation clerks, travel agents and the
general public.