ACHIEVEMENT OF

AIRPORT SERVICE AND FACILITY

2018 - 2019

CREATED BY: FARRAH TIZA OCTAVIANI

 #72 Awards of
SERVICE CHAMPION PROGRAM 2018
1. 2. 3.

Best of The Best Penghargaan Indonesia - Digital Touch Points Customer Engagement Award 2018
Indonesia Inspiring Womens Award Winner 2018 “Bandara Soekarno – Hatta” Seasonal Ied Mubarak 2018 Award

4. 5. 6.

Penghargaan Service Quality (SQ) Award 2018 : Penghargaan Service Quality (SQ) Award 2018 : Penghargaan Service Quality (SQ) Award 2018 :
Kategori International Airport – Kategori Domestic Airport – Bandara Kualanamu Kategori Domestic Airport – Bandara Soekarno - Hatta
International Kualanamu Airport

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 #72 Awards of
SERVICE CHAMPION PROGRAM 2018
7. 8. 9.

Silver Social Media, The Most Popular Media Contact Center World (CCW) Asia Pacific 2018 The Best Contact Center Indonesia (TBCCI) 2018 –
Public Relation Indonesia Award 2018 10 Medals : 1 Gold, 3 Silver, 4 Bronze, & 2 Runner up Kategori Corporate : 2 Platinum, 2 Gold, 1 Silver

10 11. 12.

The Best Contact Center Indonesia (TBCCI) 2018 – Best of The Best Penghargaan Indonesia - Juara 3 ACI – ASQ Award 2018 : Best Airport by Size (2 –
Kategori Individu : 2 Platinum, 2 Gold, 2 Silver, 3 Bronze Business Women Leader Award 2018 : Kategori Pelayanan 5 Juta Pax untuk Bandara Husein Sastranegara
& The best 6th Jasa Transportasi

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 #72 Awards of
SERVICE CHAMPION PROGRAM 2018
13. 14. 15.

Penghargaan Pelayanan Prima Unit Pelayanan Publik

Sektor Transportasi 2018 – 13 Trophy : 5 Penghargaan Penghargaan Best Directorate Penghargaan Social Media Award 2018
Prima Utama dan 8 Penghargaan Prima Madya AMBEA 2018 “Bandara Soekarnp – Hatta”: Kategori Airport
16. 17. 18.

Penghargaan Stevie Award 2018:

Gold Stevie Winner “Best New Product or Services of
The Year – Content Media and Monitoring Solution” &
Bronze Stevie Winner “Best New Product or Services TOP 10 Winners The Best Contact Center Indonesia Contact Center World 2018 – Prague
of the year-Business to Business Category” “APCCAL 2018” di Korea 4 Medals : 1 Gold, 2 Silver, 1 Bronze

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 #72 Awards of
SERVICE CHAMPION PROGRAM 2018

Penghargaan Bandara Awards 2018 – Majalah Bandara:

5 Piala Kategori Bandara Terbaik dan 2 Piala kategori The
Best Smart Airport

FACILITY CARE ASSSESEMENT 2018 BY ATI ; 9 Bandara Bintang 4 dan 5 Bandara Bintang 3

ISO 9001-2015 QUALITY MANAGEMENT SYSTEM

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 ACHIEVEMENT
SERVICE & FACILITY
Th. 2019

CREATED BY: FARRAH TIZA OCTAVIANI

 #22 Awards of
SERVICE CHAMPION PROGRAM 2019
1.

1. Bandara Sultan Thaha : Best Airport by size and Region, Best Environment and Ambience by Size, Best Customer Service by Size, Best Infrastructure and Facilitation by Size.
2. Bandara Depati Amir : Best Airport by size and Region, Best Environment and Ambience by Size, Best Customer Service by Size, Best Infrastructure and Facilitation by Size.
3. Bandara Sultan Mahmud Badaruddin II : Best Airport by size and Region, Best Environment and Ambience by Size, Best Customer Service by Size, Best Infrastructure and Facilitation by
Size.
4. Bandara Sultan Syarif Kasyim II : Best Airport by size and Region, Best Environment and Ambience by Size, Best Customer Service by Size, Best Infrastructure and Facilitation by Size.
5. Bandara Silangit : : Best Airport by size and Region, Best Environment and Ambience by Size, Best Customer Service by Size, Best Infrastructure and Facilitation by Size.
6. Bandara Raja Haji Fisabilillah : Best Environment and Ambience by Size, Best Infrastructure and Facilitation by Size.
SKYTRAX 2019
 TOTAL PENGHARGAAN
2015 – 2019 : 166 Awards

CREATED BY: FARRAH TIZA OCTAVIANI