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    Communication & Management: Santhosh.K.K

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    Lilly007
    The document discusses communication and management. It defines communication as the exchange of ideas, facts, feelings, and information so that all parties gain a common understanding. Communication can be verbal, written, or nonverbal. Barriers to communication include language, assumptions, and cultural differences. Effective communication requires listening skills, eye contact, confidence, and managing tone of voice and body language. Good managers must be good communicators, possessing skills like listening, empathy, and honesty. The power of communication lies in delivering clear, accurate, interesting, and simple messages.

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    Communication & Management: Santhosh.K.K

    Uploaded by

    Lilly007
    10 views28 pages
    The document discusses communication and management. It defines communication as the exchange of ideas, facts, feelings, and information so that all parties gain a common understanding. Communication can be verbal, written, or nonverbal. Barriers to communication include language, assumptions, and cultural differences. Effective communication requires listening skills, eye contact, confidence, and managing tone of voice and body language. Good managers must be good communicators, possessing skills like listening, empathy, and honesty. The power of communication lies in delivering clear, accurate, interesting, and simple messages.

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    Communication

    Original Title

    Communication

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    The document discusses communication and management. It defines communication as the exchange of ideas, facts, feelings, and information so that all parties gain a common understanding. Communication can be verbal, written, or nonverbal. Barriers to communication include language, assumptions, and cultural differences. Effective communication requires listening skills, eye contact, confidence, and managing tone of voice and body language. Good managers must be good communicators, possessing skills like listening, empathy, and honesty. The power of communication lies in delivering clear, accurate, interesting, and simple messages.

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    10 views28 pages

    Communication & Management: Santhosh.K.K

    Uploaded by

    Lilly007
    The document discusses communication and management. It defines communication as the exchange of ideas, facts, feelings, and information so that all parties gain a common understanding. Communication can be verbal, written, or nonverbal. Barriers to communication include language, assumptions, and cultural differences. Effective communication requires listening skills, eye contact, confidence, and managing tone of voice and body language. Good managers must be good communicators, possessing skills like listening, empathy, and honesty. The power of communication lies in delivering clear, accurate, interesting, and simple messages.

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    of 28

    Communication

    &
    Management

    Santhosh.K.K
    WHAT IS COMMUNICATION?
    • A Dynamic Process
    • Exchange Ideas, Facts, Feelings or Impressions,
    Information
    • Each gains a common understanding of
    MESSAGE
    COMMUNICATION CAN BE
    VERBAL WRITTEN

    NON VERBAL
    Also Communication can be
    POSITIVE NEGETIVE

    OR
    Can Convert All “NOs to YES”
    “The First Step In Good Communication Is To
    STOP Assuming That The Other Person
    Understands What You Are Saying, Because
    You Understand”

    Mr.Bill Bryson
    Communication in Health Scenario…………..

    Health Education is a process


    by which individuals or groups
    learn to behave in a manner conductive to
    the promotion, maintenance or restoration
    of health
    Aims Of Health Education
    • To ensure that Health is valued as an Asset
    • To equip the people with skills, Knowledge & attitudes to
    enable them solve their own health problems by their own
    effort
    • To promote the development and proper use of Health
    Services
    A GOOD MANAGER MUST BE A
    GOOD COMMUNICATOR
    And he also must have the skills/abilities of
    @ LISTENING
    @ SPEAKING
    @ OBSERVING
    @ EMPATHISING
    @ FRIENDLINESS
    @ KINDNESS
    @ HONESTY
    @ PUNCTUAL
    Why To Be A Good Communicator?
    • TO BE A GOOD LEADER OF THE TEAM
    • TO PERFORM EFFECTIVELY
    • TO MOTIVATE & INSPIRE
    • TO INFORM & TO GET FEED BACK
    • TO MEET THE NEED OF CLIENTS
    • TO CLEAR RUMORS
    • FOR BEHAVIOURAL CHANGES & PERSONALITY
    DEVELOPMENT
    Effective speaking
    • A PERSON IS NOT KNOWN BY WHAT HE LOOKS
    OR WEARS, BUT BY THE WAY SPEAKS…………….

    SPEAKING EITHER SPOILS MAKES AN IMPRESSION

    OR
    I’mOK….. YOU ARE OK…….
    Message must have
    ACCURACY
    BREVITY
    CLARITY
    SIMPLICITY
    INTERESTING
    POWER OF WORDS

    HELP
    I’M BLIND

    TO DAY IS A BEAUTIFUL DAY


    BUT I CAN’T SEE THAT
    COMMUNICATION SKILLS
    • CONFIDENCE
    • EYE CONTACT
    • VOICE(volume,clarity,modulation)
    • COMPOSED(Calm & control of emotions)
    • EMPATHY
    • BE CALM & CONSISTANT(look relaxed)
    • LISTEN
    • RESPECT
    • NEGOTIATION SKILL
    • KNOWLEDGE ABOUT SUBJECT
    AND……..
    BODY LANGUAGE
    ENERGETIC
    FRIENDLINESS
    HUMOR
    • STAND STRAIGHT
    ACTIONS

    To create good atmosphere


    To keep attention of audience
    BREATHE SLOWLY To create more impact
    BODY IS A
    POWERFUL
    INSTRUMENT
    IN SPEECH

    USUALLY
    BODY LANGUAGE
    OCCURS
    NATUARALLY
    Listening is very important
    • Attentiveness Eye contact

    Fully awake &


    Oppenness aware
    . (to self & others)
    • Feedback

    Body language
    Barriers of Communication

    • VERBAL LANGUAGE
    • BODY LANGUAGE
    • SELECTIVE HEARING
    • SELF MADE ASSEMPTIONS
    • CULTURAL DIFFERENCES
    • ATMOSPHERE
    • PERPETUAL BIAS(Partiality)
    • POWER FAILURE and so on…………….
    try to find more………….
    Communication is a series of experiences of
    TACTFUL Conversation
    • T - Think before you speak
    • A - Apologise quickly when you blunder
    • C - Converse, Don’t Compete
    • T - Time your comments
    • F - Focus on behaviour not on personality
    • U - Uncover hidden feelings
    • L - Listen for feedback
    FIRST IMPRESSION
    APPEARANCE TELL OTHERS,
    HOW YOU FEEL ABOUT
    YOURSELF, WHICH CAN DEFINE
    HOW OTHERS TREAT YOU………
    THINGS WILL BECOME EASIER
    IF YOU LOOK LIKE
    YOU BELONG THERE
    COMMUNICATION
    IS ALL ABOUT
    ESTABLISHING
    GOOD RELATIONSHIPS

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