• We have currently deployed around 2500 guards all over Mumbai and Navi Mumbai • We Deploy: Security Guards, Facility Attendant, Lift Attendant, Traffic Wardens. • We have around 6 people managing the show in office which includes the Directors and Partners. CURRENT PERFORMANCE MANAGEMENT SYSTEM • Performance Management process is only applicable to the employees deployed at the client services. • Attendance plays a very important role as the role dedicated to them needs everyday supervision and have no different task. • We have Rewards & Recognition System as an on-goining process; as the situations handled by these employees play a very crucial part. • Career growth is very random and has no set process. SURVEY REPORT • Employees have no idea what is Performance Management System. • The supervisors have a lot of hold and say towards the Career growth of any employee. • 70% of Employees get a regular feedback from the managers but there is no further discussion on the same. • 80% of employees are more inclined towards monetary benefits then of the performance or growth. RECOMMENDATION TO MANAGEMENT • The Hierarchy in the system requires to be maintained and these employees are required to be given the chance to take decision. • A proper process needs to setup for the employees and needs to made sure its easier to understand for all kinds of employees. • Basic training requirements needs to full filled. • Supervisors shouldn’t be the everything of the sites, There needs to be managers and other management surveying the same.