THE TAJ GROUP OF

HOTELS

Group 5

Akansha Sinha
Bhagirath Singh Chauhan
Kaustubh Tiwary
Piyush Khurana
Ritika Singh
Sruthi Soundararajan
 THE TAJ GROUP : AN
OVERVIEW
• The Taj Mahal Palace hotel was incorporated
in 1902 and it first opened its doors to the
guests on December 16, 1903.
• Commissioned by Jamshedji Tata.
• The original architects were Sitaram
Khanderao Vaidya and D. N. Mirza but it was
completed by an English engineer W. A.
Chambers.
• The cost of construction was Rs. 421 million.
• In 1980, the Taj group took its first step
internationally by opening its first hotel ‘the
Taj Sheba Hotel’ in Sana, Yemen.
• With the opening of the five star deluxe hotel
in Kolkata in 1989, the Taj became the only
hotel chain with the presence in five
metropolitan cities in India.
• In 1998, with the opening of Taj Exotica
Bentota, Taj strengthened its position in Sri
Lanka.
• In 2004, the Taj group launched the first of its
‘value for money’ hotels in Bangalore.
• In 2005, the group acquired on lease ‘The
Pierre’ in New York City to enter the luxury
end of the developed hotel markets
internationally.
• The company also entered into management
contract for Taj Exotica in Palm Islands
Jumeirah in Dubai to expand its existing
presence in the UAE.
• The Taj developed a specialized operations
(such as wildlife lodges) and consolidated its
position in established development of new
properties
 TATA CODE OF CONDUCT
• National interest – The company shall be committed
in all its actions to benefit the economic development
of the countries in which it operates

• Financial reporting & records – The company shall

prepare and maintain its accounts fairly and
accurately in accordance with the accounting and
financial reporting standards

• Competition – The company shall fully strive for the

establishment and support of a competitive, open
market economy in India and abroad.
 CORE VALUES
• People diversity, integrity & respect
• Passion for excellence
• Exceed expectations
• Innovation
• Sense of urgency & accountability
• Social responsibility
• Joy at work
 CORPORATE SOCIAL
RESPONSIBILTY
“What comes from society, must, in reasonable measure,
go back to it.”

• Leveraging our competencies – Ex; partnering with

NGO’s to train underprivileged housewives in hospitality,
self-grooming and house keeping.

• Promoting our culture – being synonymous to the culture

and heritage of India, our theme “building livelihoods” is
extended to the artisans and craftsmen of India, in
association with “paramparik karigar”
 RECRUITMENT
Staff:
Walk in interviews, campus interviews(from catering/
hotel management colleges), other hotels/ cruise
liners/ restaurants, transfers from group hotels
Process: interviews
Executives:
Recruitment agencies (external), transfers from group
hotels(internal).
Process: interviews
 TRAINING
• Tag Management Training Programme (TMTP)
• Hotel Operations Management Trainee (HOMT)
Program

Taj Management Training Programme (TMTP)

• Operations/ Food Production
• The TMTP comparable to an MBA in hospitality
OPERATIONS
• An 18-month Training Programme
• Focuses two departments- Food & Beverage Service
and Front Office
• Provides educational exposure & development
commensurate with an MBA in Hospitality
FOOD PRODUCTION
• An 24-month Training Programme
• Focuses on culinary skills & the managerial ability to
run kitchen operations
• Emphasis on creating Chefs with internationally
acclaimed skills
 Hotel Operations Management Trainee (HOMT)
Program

• 12-month program
• Train to the level of “an Asst. Manager or equivalent”
in any of operational department
• “Learning comes by doing”, based on this principle
the on-the-job training is built
• HOMT program follows a systematic process
including induction, theory classes, on-the-job
training, evaluation, appraisals and assessments
 MOTIVATION TECHNIQUES
• Taj group, has set a global benchmark by registering an 80 per
cent loyalty with its staff
• Accessibility of senior staff, quick responses to employees’
grievances and needs among the main strategies used
• Along with pay, IHCL is also targeting not only fast-trackers
but also its solid citizens
• Taj group has also put into place systems such as STAR
(special thanks and recognition system), wherein employees
are encouraged to contribute ideas and are recognised for any
special service they render.
• The patented program recently won the international Hermes
award.
• “If the employees are, say 90 per cent satisfied, then
guests are 90 per cent satisfied” - Bernard Martyris
• Taj Group developed the 'Taj People Philosophy'
(TPP)
• TPP considered every aspect of employees'
organizational career planning, right from their
induction into the company till their superannuation.
• The STAR system also led to global recognition of
the Taj Group of hotels in 2002 when the group
bagged the 'Hermes Award' for 'Best Innovation in
Human Resources' in the global hospitality industry.
COMPLIANCE TO LABOUR LAWS
• Maintains proper roster of employees
• Appropriate workhours and payment for
overtime are taken care of
• Compensation in the form of wages and
benefits are provided
• Existence of Grievance Redressal
Mechanisms within the company
• Excellent working conditions within the
firm
 THE TAJ PROMISE
• Committed to Service Excellence
• Aims to continue the legacy of
Impeccable Customer Service and
Hospitality
• Development of the concept of “4 Steps
of Customer Service”
 AWARDS AND ACCOLADES
• Global Awards : 2008 Gold Magellan
Award, Best Business Hotel Chain in
India.
• National Awards: Jive Spa nominated for
Best Spa Treatment, Indias Most
Customer Responsive Hotel Award.
THANK YOU

THANK YOU