Cross Cultural Management

Guide
Being a good guest in various cultures
Content
• Gain an Expert Understanding
• communication
• negotiation
• presentations
• sales
• making a good impression
• building trusting relationships
• The Role of a Manager
• Approach to Change
• Approach to Time and Priorities
• Decision Making
• Boss or Team Player?
• Communication and Negotiation Styles

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Gain an Expert Understanding
Having an understanding of cultural drivers helps:
• leaders and managers to inspire, influence and motivate their teams
• expats moving to a new country navigate local norms and settle in
quicky
• team members to communicate and collaborate more productively
• businesspeople travelling to foreign countries to make a good
impression
• professionals working with foreign stakeholders to build strong
relationships

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The Role of a Manager
• To defer to older people and those in
senior positions;
• Intercultural sensitivity and
understanding the impact of religion on
business;
• Always wear good-quality conservative
clothes and stay in a high standard
international hotel;
• Never do anything that would embarrass
native speakers;
• Necessary to understand of the
individual roles and existing hierarchy;
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Approach to Change

• Low risk and low change-tolerant

culture;
• Agreement to proceed with change
needs to be made collectively by the
group;
• Be sensitive to the role of failure on
your counterparts;

5
Approach to Time and Priorities

• Often value and prioritise

relationship over deadlines;
• Importance of the agreed-upon
deadlines;
• Increased globalization and
intercultural expansion;

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Decision Making
• Decisions are reached slowly;
• Do not question the decisions that
have been reached;
• Risk-taking is limited to those in
decision making positions;
• Who you know is often more
important than what you know in
this relationship-driven culture;

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Boss or Team Player?
• Do not criticise anyone publicly;
• Damaging your counterparts feeling
of honour will destroy trust and,
ultimately, lower others' opinions of
you;
• The risk becomes amplified in a team
or collaborative setting;

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Communication and Negotiation Styles
• High-pressure sales tactics as
offensive;
• To avoid giving bad news or to do
so indirectly;
• If you change the lead negotiator,
negotiations will start over;
• Do not require as much personal
space as most western cultures;

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Conclusion
With the increase in globalization and diversity in the workplace, cross
cultural management will become more and more important in
organizational life in the future. By improving the cross cultural
management of their businesses, more and more firms will become
more competitive.

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Thank you for your attention!

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