Internship Report

On
Measuring Customer Satisfaction Level of Credit
Cardholders of Southeast Bank Limited

Prepared For,
Muhammad Intisar Alam
Lecturer & Academic Supervisor
BRAC Business School
BRAC University

Prepared By,
Golam Morshed Hasan
Student ID: - 08104097
BRAC Business School
BRAC University

Date of Submission: - May 20, 2012

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 Letter of Transmittal

May 20, 2012

Muhammad Intisar Alam

Lecturer & Academic Supervisor
BRAC Business School
BRAC University
66 Mohakhali, Dhaka-1212

Subject: Submission of Internship Report

Dear Sir,

It is my pleasure to submit the Internship Report titled ‘Measuring Customer Satisfaction

Level of Credit Cardholders of Southeast Bank Limited’ to you at due time which is an
integral part of my degree requirement. The extent of the report is only within the periphery
of Sat Masjid Road Branch. I have completed my internship program at Sat Masjid Road
Branch of Southeast Bank Limited in three months time. I got huge amount of support and
information for preparing my report promptly. I also gathered different types of information
about banking practices which can be applied in real professional life.

I have a strong belief that the report will fulfill your expectation and I have tried to give my
best effort so that I can prepare a concrete report as per your instruction. I would be very
grateful if you accept my report. Your kind consideration and cooperation will be highly
appreciated.

Sincerely Yours,

Golam Morshed Hasan

Student ID: - 08104097
BRAC Business School
BRAC University

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