Determinants of Interpersonal Behavior

Self Concept (Reflection of all Past Experiences )

Belief Feeling Behavior

(Self worth)
(Content of Self)
O.K Act
Intelligent Self Deprecating
Sociable Not O.K
Self Appreciating
Sincere
 Interpersonal Needs (People need People)

Control
Affection
Inclusion

Need for Need for

Interaction and Control and
Need for love
association Power and affection
 4 Stages of Interpersonal Relations

Developing Developing
First Impression Honoring Trust and
Mutual Psychological
Expectations Confidence
Contract

Enhancers
Poise Managers Character each party’s
Appearance Expect Competence ability to
Attitude Competent influence the
Self Confidence Employer behavior.
&
Employer
Expect fear
Supportive
 Interpersonal Relations in Organization

Superiors

Colleagues You Colleagues

Subordinates Subordinates

Note: Interpersonal competence must begin

with knowing oneself.
 How to Improve Relationship

Joyful Feeling Hurt Feeling No Special Feeling