Human Resource Management

• HR Legislation
• Trends in Healthcare Workforce
• Strategic Goals of HR Management
 HR Legislation
• Equal employment opportunity (EEO)
– Civil Rights Act of 1964
– Pay given to men and women
– Discrimination based on race, religion,
national origin and sex
– Age discrimination (1967)
– Handicapped discrimination (1973), ADA
(1990)
– Equal Employment Opportunity
Commission (EEOC).
 Discrimination Remedies
• Back pay
• Affirmative action
– Use of goals, timetables, or other methods
in recruiting
– To promote the hiring, development, and
retention of "protected groups.”
 Trends in Healthcare
Workforce
• Multiskilled employees
• Teams
• Diverse workforce
• Physician unionization
 Strategic Goals of Human
Resource Management (HRM)
• Attract an effective work force
• Develop work force to its potential
• Maintain the work force.
 Recruiting

• Internal recruiting
• External Recruiting
• Realistic Job Preview (RJP)
• Legal Considerations in Recruiting
 Selection
• Job descriptions
• Selection Devices
 Training and Development
• On-the-job training (OJT)
• Orientation
• Classroom training
• Programmed and computer-assisted
instruction
• Conference and case discussion
groups.
 Promotion From Within
• Job Posting
• Employee Resource Chart.
 Performance Appraisal
• 360-degree Feedback
• Halo error
• Homogeneity
• Behaviorally anchored rating scale
(BARS).
 BARS
Oustanding
5 If customer has defective
merchandise, will arrange for repairs
4 Shares complete information on
return policies
3 Will remember to say “shop again
with us”
2 Delay customer without explanation
1 Be rude and disrepectful

Unsatisfactory
 Compensation
• Fit company strategy
• Pay-for-performance systems
• To maintain employee morale.
 Compensation Equity
• Job Evaluation = Worth of jobs
• Internal equity
• Wage and Salary Structure
• Point system
 Pay-Trend Line
Job Evaluation Points
100
Pay-trend line

50

0
5.00 7.50 10.00 12.50 15.00 17.50
Survey Pay Rates
 External Pay Equity
• Competitive market pay rates
• Pay surveys
• Consulting firms
• U.S. Bureau of Labor Statistics
• Trade associations.
 Benefits
• 1/3 to 2/3 of labor costs
• Sensitive to changes in employee life
styles
• Cafeteria-style benefit packages.
 Termination

• Poor performers can be dismissed

• Use exit interviews
• Transition for departing employees.