TRANSFERRING

A PHONE
CALL

Taufik Hidayat, S.Mn., M.M.

• Be able to transfer a phone call

• Serving the guest on the phone

• Spelling the guest name correctly

 CALLER’S ID

Name
Company / Origin
USEFUL PHRASES

• Asking caller’s name

• May I have your name please?

• May I know who I’m speaking

with?
USEFUL PHRASES

• Spelling caller’s name

• Could you spell your name

please?

• Would you mind spelling your

name for me please?

USEFUL PHRASES
• Asking where the caller’s from

• May I know where you are from

sir/madam?

• May I know what company you

are from sir/madam?

USEFUL PHRASES

• Asking to hold on

• Hold on please

• Would you hold on for am

moment please
USEFUL PHRASES

• Informing the connection

• I’m connecting you to … now

• I’ll transfer your call to …

• Let me put you through to …

USEFUL PHRASES

• Informing the receiver

• Good morning Mr./Mrs. …

• You have a phone call from …

• Would you like to take it?

• Would you like to receive it?

TELEPHONE COURTESY DIALOG 1
TO : Thank you for calling Ritz Carlton Jakarta, good morning, Mike’s speaking how may I assist you?
GS : good morning, may I speak with Mr. Jake from HR Department, please?
TO : Certainly sir, May I have your name please?
GS : My name is Bond, James Bond
TO : May I know where you are from, Mr. Bond?
GS : I’m from federal bank London
TO : Would you hold on for a moment please, let me put you through to Mr. Jake from HR Department.
GS : Okay, thank you.
TO : You are welcome sir
JK : HR Department, good morning, Jake’s speaking, may I assist you?
TO : Good morning Mr. jake, you have a phone call from Mr. Bond from Federal Bank London, would you like
to take it?
JK : yes please, thank you
TO : you are welcome sir.