Expanding Customer Relastionship

CHAPTER 9
EXPANDING CUSTOMER
RELASTIONSHIP
1
OBJECTIVES
01 Explain how to follow-up to assess customer satisfaction.
02 Explain how to harness technology to enhance follow-up

and buyer—seller relationships.
03 Discuss how to take action to assure customer

satisfaction.
04 Discuss how to maintain open, two-way communicatio.
05 Explain how to resolve complaints and encourage critical

encounters.
06 Discuss how to expand collaborative involvement.
07 Explain how to add value and enhance mutual

opportunities.
Ways to Establish Customer Relationship
Letting the cu
Handling stomer know
Building Processing that the sales
goodwill complaints requests person will do
by continually in a timely everything he
adding
for rush or she can to
and
value to the
thoughtful deliveries make that
product request
manner willingly happen
Relations
hip
Enhancer
s
and
Building Goodwil
l
The process of converting new custo
mers into lifetime customers by conti
nually adding value to the product.
ASSESS
CUSTOMER
SATISFACTION
Ontario
System
Call
strategy
Four
Sequenti
al
Compone
nts
of
Four Sequential Components of Effective Follow-up
01 INTERACT
The salesperson acts to maximize the number of critical
encounters with buyers in order to encourage effective
dialogue and involvement between the salesperson and buyer.
02 CONNECT
The salesperson maintains contact with the multiple individuals
in the buying organization influencing purchase decisions and
manages the various touch points the customer has in the
selling organization to assure consistency in communication.
-40
03 KNOW
The salesperson coordinates and interprets the information
Gathered through buyer–seller contact and collaboration to
develop insight regarding the buyer’s changing situation, needs
, and expectations.
04 RELATE
The salesperson applies relevant understanding and insight to
create value added interactions and generate relationships bet
ween the salesperson and buyer.
HARNESS TECHNOLOGY TO ENHANCE FOLLOW-UP
AND BUYER–SELLER RELATIONSHIPS
Intranet Customer contact EXTRANET
is an organization’s dedicated and management tools are are proprietary computer networks
proprietary computer network offering used in multi organization created by an organization for use by
password-controlled access to people intranets and extranets the organization’s customers or suppliers
within and outside the organization and linked to the organization’s
(e.g., customers and suppliers). Interna lsystems, informational
databases, and intranet.
10
Customer relationship
management systems
(CRM)
These systems dynamically link buyers and selle
rs
into a rich communication network not previousl
y
•Establishes and reinforces long-term, profitable relationships
possible.
•Salespeople and buyers have immediate 24/7 access to one another and o
ne another’s organizations
•Salespeople can use the web to view anything relevant to any account
•Purchase history, credit rating, number of employees, news stories, stock
prices)
•Enable salespeople to build and integrate multiple forms of customer inf
ormation and create highly influential customer interactions that establis
h and reinforce long term, profitable relationships
ASSURE
CUSTOMER
SATISFACTION
RELASTIONS
HIP
ENHANCEME
NT ACTIVITIE
S
TRADITION
AL
VERSUS
RELATIONA
L STATE
PROCESS
PROVIDE USEFUL
INFORMATION
By providing useful information, the
salesperson is demonstrating a
commitment to the buyer. The salesperson is
expressing the notion that the or she is in th
e relationship for the long-term and that he
or she values the partnership.
The salesperson should not only
remember to provide information to the
buyer, but also to the secretaries,
receptionists, department heads, and
other influential members of the buyer’s
organization.
METHODS
TO PROVI
DE
USEFUL
INFORMATIO
N
EXPEDITE ORDERS AND
MONITOR INSTALLATION
The salesperson
must work to prevent a delay in delivery.
The salesperson’s job is to track the order
status and inform the customers when there
are delays. It is unpleasant to inform a
buyer of a delay, but the information allows
buyers to work around the inconvenience
and plan accordingly. Waiting until the
delivery date to announce a delay is
inconsiderate
and hurts the trust built between the
salesperson and buyer.
TRAINING CUSTOMER
PERSONEL
customer training may require the
assistance of the company trainer or
engineer. The salesperson still has a key role
as he or she knows the customer best and
should serve as the facilitator to ensure that
all of the parties
have been properly introduced and started
off in a positive manner. The salesperson
should schedule the training sessions as
conveniently as possible for the customer.
Customer education is an integral part of
the marketing strategy of Ontario Systems
Corporation, a collections software
company.
CORRECT BILLING
ERRORS
Billing errors could turn into
customer complaints if not found in
a timely fashion and corrected. A
salesperson should go over all
orders and billing records to ensure
proper billing has been sent to the
customer.
REMEMBER THE
CUSTOMER AFTER SALE
Customer follow-up methods should be used
to express appreciation for the purchase
and to further develop the relationship after
the sale. Poor service and lack
of follow-up are consistently cited by
customers as the primary reasons that
buyers
stopped buying.
RESOLVE COMPLAINTS AND
ENCOURAGE CRITICAL
ENCOUNTERS
Complaints will never be completely

eliminated by any company.
Nevertheless, it is every company’s
hope that it can reduce the frequency
of complaints. Complaints
typically arise because the product did
not live up to the buyer’s expectations.
TYPICAL
CUSTOME
R
COMPLAIN
TS
RESOLVIN
G
COMPLAIN
TS
OTHER WAYS TO ADD VALUE
MAINTAIN EXPAND WORK TO ADD VAL

OPEN, TWO- COLLABORATIVE UE AND ENHANCE
WAY MUTUAL
INVOLVEMENT OPPORTUNITIES
COMMUNICATION
ADDING VALUE AND ENHANCING MUTUAL
OPPORTUNITIES FOR THE CUSTOMER
01 Provide Quality Customer
Service
02 Customer Expectations
03 Develop a Service Strategy
04 Customer Service Dimensions

Provide Quality
Customer
Service
Every salesperson is looking

for a competitive edge to
help him or her differentiate
his or her products in the
eyes of customers.
Customer
Expectations
Customers must have the

confidence that the expected
service
will be delivered accurately,
consistently, and dependably.
Helpfulness and assistance
are two more variables that
buyers expect when working
with a salesperson.
Develop a
Service
Strategy
Developing a service strategy
allows a salesperson to plan
his or her actions for
each customer. A service
strategy asks a salesperson
to identify his or her
business and customers and
what the customers want
and what is important to
them.
CUSTOME
R
EXPECTATIO
NS OF
SALESPEO
PLE
CHECKLIST
FOR
DEVELOPIN
G A SERVIC
E
STRATEGY
Customer Service Dimensions
Communication Resilience Service motivation

Salesperson’s ability to Desire of a salesperson
Two-way flow of
withstand customer’s verb to serve customers each
information between
al assault and get right day
salesperson and
back up with a smile and
customer.
ask for more
Thank you
Insert the title of your subtitle Here
Timeline Pack
LOREM IPSUM
Lorem ipsum dolor sit a

met, consectetur adipisc
ing elit.
met, consectetur adipisc
ing elit.
LOREM IPSUM
LOREM IPSUM
LOREM IPSUM met, consectetur adipis
Lorem ipsum dolor sit a cing elit.
met, consectetur adipisc Lorem ipsum dolor sit a
ing elit. met, consectetur adipis
cing elit.
LOREM IPSUM
QUESTION TEMPLATE
met, consectetur adipis
cing elit, sed do eiusmo
d tempor incididunt ut l
abore et dolore magna
aliqua.
met, consectetur adipis
cing elit, sed do eiusmo
d tempor incididunt ut l
abore et dolore magna
aliqua.
34
Simple
Portfolio
Presentation
You can simply impress your audience and add a unique

zing and appeal to your Presentations. Easy to change
colors, photos and Text. Get a modern PowerPoint
Presentation that is beautifully designed. You can simply
impress your audience and add a unique zing and appeal
to your Presentations. Easy to change colors, photos and
Text. Get a modern PowerPoint Presentation that is
beautifully designed

zing and appeal to your Presentations. Easy to change
colors, photos and Text. Get a modern PowerPoint
Presentation that is beautifully designed. You can simply
impress your audience and add a unique zing and appeal
to your Presentations.
Simple
Portfolio
Presentation
You can simply impress your audience and add a unique zing and
appeal to your Presentations. Easy to change colors, photos and Text.
Get a modern PowerPoint Presentation that is beautifully designed. I
hope and I believe that this Template will your Time, Money and
Reputation. You can simply impress your audience and add a unique
zing and appeal to your Presentations. Get a modern PowerPoint
Presentation that is beautifully designed.
Reputation. You can simply impress your audience and add a unique
zing and appeal to your Presentations.
Simple
Portfolio
Presentation
Designed
Get a modern PowerPoint Presentation
that is beautifully designed. Easy to
change colors, photos and Text.
You can simply impress your audience and add a

unique zing and appeal to your Presentations. Easy to
change colors, photos and Text. Get a modern
PowerPoint Presentation that is beautifully designed. I
hope and I believe that this Template will your Time,
Money and Reputation. You can simply impress your
audience and add a unique zing and appeal to your
Presentations.
ALLPPT Layout
Clean Text Slide
for your
Presentation
You can simply impress your
audience and add a unique zing
and appeal to your Presentations.
Get a modern PowerPoint
Presentation that is beautifully
designed. I hope and I believe that
this Template will your Time, Money
and Reputation. You can simply
impress your audience and add a
unique zing and appeal to your
Presentations.

designed.
Infographic Style
Step Step Step Step

Content Here Content Here Content Here Content Here
You can simply You can simply You can simply You can simply
impress your impress your impress your impress your
audience and add audience and add audience and add audience and add
a unique zing and a unique zing and a unique zing and a unique zing and
appeal to your appeal to your appeal to your appeal to your
Reports and Reports and Reports and Reports and
Presentations with Presentations with Presentations with Presentations with
our Templates. our Templates. our Templates. our Templates.
Get a modern Get a modern Get a modern Get a modern
PowerPoint PowerPoint PowerPoint PowerPoint
Presentation that Presentation that Presentation that Presentation that
is beautifully is beautifully is beautifully is beautifully
designed. designed. designed. designed.
Insert the title of
your subtitle Here
Infographic Style
Your Text Here

01 Your Text Here
You can simply impress your You can simply impress your
audience and add a unique zing audience and add a unique zing
and appeal to your Presentations. and appeal to your Presentations.
04 02
Your Text Here Your Text Here

03
Our Services
Your Text Here Your Text Here Your Text Here
You can simply impress You can simply impress You can simply impress
your audience and add a your audience and add a your audience and add a
unique zing. unique zing. unique zing.
Text Here
You can simply Your Text Here Your Text Here Your Text Here
impress your
audience and add You can simply impress You can simply impress You can simply impress
a unique zing. your audience and add a your audience and add a your audience and add a
unique zing. unique zing. unique zing.
Our Team Layout

Presentation that is
beautifully designed. You
can simply impress your
audience and add a unique
zing and appeal to your
Presentations.
Name Here Name Here Name Here Name Here

beautifully designed. You
can simply impress your
audience and add a unique
zing and appeal to your
Presentations.
Name Here Name Here Name Here Name Here
Timeline Style

Easy to change Easy to change Easy to change
colors, photos colors, photos colors, photos
and Text. and Text. and Text.
2014 2016 2018
2015 2017 2019

colors, photos colors, photos colors, photos
Modern
PowerPoint
Presentation
change colors, photos and Text. You can
simply impress your audience and add a
unique zing and appeal to your
Presentations. Get a modern PowerPoint
You can simply impress your audience and

add a unique zing and appeal to your
Presentations.
Infographic Style

Get a modern Get a modern Get a modern
PowerPoint PowerPoint PowerPoint
Presentation that is Presentation that is Presentation that is
beautifully designed. beautifully designed. beautifully designed.
Worldmap Style
Your Text Here

Easy to change
colors, photos
and Text.
Your Text Here

Easy to change
colors, photos
and Text.
Your Text Here

Easy to change
colors, photos
and Text.
Infographic Style
Your Text Here Your Text Here Your Text Here Your Text Here
Presentation that is Presentation that is Presentation that is Presentation that is
beautifully designed. beautifully designed. beautifully designed. beautifully designed.
Simple Simple
Portfolio Portfolio
Presentation Presentation
Designed Designed
You can simply impress You can simply impress
your audience and add a your audience and add a
unique zing and appeal to unique zing and appeal to
your Presentations. Easy to your Presentations. Easy to
change colors, photos and change colors, photos and
Text. I hope and I believe Text. I hope and I believe
that this Template will your that this Template will your
Time, Money and Time, Money and
Reputation. Reputation.
Easy to change colors, Easy to change colors,
photos and Text. Get a photos and Text. Get a
modern PowerPoint modern PowerPoint
Presentation that is Presentation that is
beautifully designed beautifully designed
Infographic Style
Your Text Here

01 You can simply impress your audience and add a unique
Your Text Here
-40 02 You can simply impress your audience and add a unique
Your Text Here
Your Text Here
Your Text Here
You can simply impress your audience and add a unique zing
Simple Portfolio and appeal to your Presentations. Easy to change colors,
photos and Text. Easy to change colors, photos and Text.
Easy to change colors, photos and Text. Get a modern
Presentation Designed PowerPoint Presentation that is beautifully designed. Easy
to change colors, photos and Text.
Infographic Style
Your Text Here

30%
Your Text Here

45%
Infographic Style
Your Text Here
audience and add a unique zing and
appeal to your Presentations. Easy
to change colors, photos and Text. I
hope and I believe that this Template
will your Time, Money and
Reputation. Easy to change colors,
photos and Text. Get a modern PowerPoint Designed PowerPoint Designed
PowerPoint Presentation that is
beautifully designed. Easy to
Easy to change colors, photos and

Text. Get a modern PowerPoint
designed. Easy to change colors,
photos and Text.
Chart Style
60% 50%
your audience and add your audience and add
a unique zing and a unique zing and
appeal to your appeal to your
Presentations. Presentations.
80% 40%
your audience and add your audience and add
a unique zing and a unique zing and
appeal to your appeal to your
Simple Portfolio
Presentation
PowerPoint Presentation
You can simply impress
your audience and add
a unique zing and
appeal to your
Presentations. Easy to
change colors, photos
and Text. Easy to
change colors, photos
and Text.
Get a modern
PowerPoint
beautifully designed.
Table Style
Text Here Text Here Text Here Text Here Text Here
Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here
Content Content Content Content Content
Content Content Content Content Content

Infographic Style
Modern PowerPoint
Presentation
Get a modern PowerPoint Presentation that is
beautifully designed. Easy to change colors, photos
and Text. You can simply impress your audience and
add a unique zing.
Infographic Style
You can simply impress your audience and

Presentations.

You can simply impress You can simply impress You can simply impress
your audience and add a your audience and add a your audience and add a
unique zing and appeal to unique zing and appeal to unique zing and appeal to
your Presentations. your Presentations. your Presentations.
Modern
PowerPoint
photos and Text. You can simply
unique zing.
Modern
PowerPoint
photos and Text. You can simply
unique zing.
Worldmap Style
Your Text Here

Get a modern PowerPoint Presentation that is beautifully
designed. Easy to change colors, photos and Text.
01 Easy to change
colors, photos
and Text.
02 Easy to change
colors, photos
and Text.
Text Here
03 Easy to change
colors, photos
and Text.
04 Easy to change
colors, photos
and Text.
Chart Style
60 Your Text Here
75% 50

40 50%
beautifully designed. Easy 30
to change colors, photos
and Text. You can simply
impress your audience and 20
add a unique zing and 18%
appeal to your
10
Presentations.
0
Text 1 Text 2 Text 3 Text 4 Your Text Here
Infographic Style

beautifully designed. Easy to change colors,
photos and Text. You can simply impress your
audience and add a unique zing and appeal to
your Presentations. Get a modern PowerPoint
Presentation that is beautifully designed. Easy to
Get a modern PowerPoint Presentation that

is beautifully designed. Easy to change colors,
photos and Text. You can simply impress your
audience and add a unique zing and appeal to
your Presentations. Get a modern PowerPoint
Presentation that is beautifully designed. Easy
to change colors, photos and Text.
Infographic Style
Text Here 9,000
Content Here 8,000
Content 6,000
Your Text Here 4,000
Your Content 3,000
Text 2,000
Infographic Style
PowerPoint Presentation
audience and add a unique zing and
appeal to your Presentations. Easy to
designed.

designed. Your Text Here
Easy to change colors,
photos and Text.
Your Text Here
photos and Text.
Your Text Here
photos and Text.
Table Style
$25 $25 $25

Text Here Text Here Text Here

One Columns Style
Your Text Here You can simply impress your audience and add a unique zing
and appeal to your Presentations. Easy to change colors,
photos and Text. I hope and I believe that this Template will
your Time, Money and Reputation. You can simply impress
your audience and add a unique zing. You can simply
impress your audience and add a unique zing and appeal to
your Presentations. Easy to change colors, photos and Text. I
hope and I believe that this Template will your Time, Money
and Reputation. You can simply impress your audience and
add a unique zing.
photos and Text
Two Columns Style
your audience and add a unique zing.
your audience and add a unique zing.
Thank you
Fully Editable Shapes
Fully Editable Icon Sets : A
You can Resize without

losing quality
You can Change Fill Color &

Line Color
FREE
PPT
TEMPLATES
www.allppt.com
Fully Editable Icon Sets : B

losing quality

Line Color
FREE
PPT
TEMPLATES
www.allppt.com
Fully Editable Icon Sets : C

losing quality

Line Color
FREE
PPT
TEMPLATES
www.allppt.com
Infographic Style
You can simply impress your audience You can simply impress your audience
and add a unique zing and appeal to and add a unique zing and appeal to
your Reports and Presentations. your Reports and Presentations.

Easy to change Easy to change Easy to change Easy to change
colors, photos and colors, photos and colors, photos and colors, photos and
Text. Text. Text. Text.

You can simply impress your audience You can simply impress your audience
and add a unique zing and appeal to and add a unique zing and appeal to
your Reports and Presentations. your Reports and Presentations.
Infographic Style
SUCCESS ALLPPT Layout
Clean Text Slide
BUSINESS for your Presentation
Add Contents Title hope and I believe that this Template will your Time. Easy to change
colors, photos and Text.


Portfolio
Presentation
Designed Portfolio
Presentation
designed. I hope and I believe that this Template will your Time,
Money and Reputation. Easy to change colors, photos and Text.
and appeal to your Presentations.. . I hope and I believe that this
Template will your Time, Money and Reputation. Get a modern
PowerPoint Presentation that is beautifully designed. You can
simply impress your audience and add a unique zing and appeal
to your Presentations.

designed. Easy to change colors, photos and Text.
Modern
PowerPoint
Infographic Style
Your Text Here
beautifully designed. I hope and I believe that
this Template will your Time, Money and
Content Here
Reputation. You can simply impress your Your Text Here
audience and add a unique zing. Easy to change colors,
photos and Text.
Your Text Here
Your Text Here 34%

Your Text Here
Content Here
Easy to change colors, Your Text Here
photos and Text.
Your Text Here
Your Text Here
52% Get a modern PowerPoint Presentation that is
beautifully designed. I hope and I believe that
this Template will your Time, Money and
Reputation. You can simply impress your
audience and add a unique zing.
Infographic Style
38% 67%
42% 54% 75%

You can simply You can simply
impress your audience impress your audience
and add a unique zing and add a unique zing
and appeal to your and appeal to your
You can simply You can simply You can simply
impress your audience impress your audience impress your audience
and add a unique zing and add a unique zing and add a unique zing
and appeal to your and appeal to your and appeal to your
Presentations. Presentations. Presentations.
Portfolio Presentation

zing and appeal to your Presentations. Easy to change colors,
photos and Text. Get a modern PowerPoint Presentation
that is beautifully designed. I hope and I believe that this
Template will your Time, Money and Reputation. You can
simply impress your audience and add a unique zing and
appeal to your Presentations. Easy to change colors, photos
and Text. Get a modern PowerPoint Presentation that is
beautifully designed. I hope and I believe that this Template
will your Time, Money and Reputation.
Quality Professional
Infographic Style
Your Text Here
unique zing and appeal to your Presentations.
Your Text Here

Your Text Here

Your Text Here

Infographic Style
Contents Contents Contents Contents
Your Text Here Your Text Here Your Text Here Your Text Here
You can simply You can simply You can simply You can simply
impress your impress your impress your impress your
audience and add a audience and add a audience and add a audience and add a
unique zing and unique zing and unique zing and unique zing and
appeal to your appeal to your appeal to your appeal to your
Presentations. Presentations. Presentations. Presentations.
ALLPPT Layout
Clean Text Slide
for your
Presentation
You can simply impress your audience
and add a unique zing and appeal to your
Presentations. Get a modern PowerPoint
Presentation that is beautifully designed. I
hope and I believe that this Template will
your Time, Money and Reputation. You
can simply impress your audience and add
a unique zing and appeal to your
Presentations.

that is beautifully designed.
Infographic Style

You can simply impress your You can simply impress your You can simply impress your You can simply impress your
audience and add a unique audience and add a unique audience and add a unique audience and add a unique
zing and appeal to your zing and appeal to your zing and appeal to your zing and appeal to your
Reports and Presentations Reports and Presentations Reports and Presentations Reports and Presentations
with our Templates. with our Templates. with our Templates. with our Templates.
Infographic Style
You can simply impress your audience and add a unique zing and appeal to
Modern your Presentations. Easy to change colors, photos and Text.
PowerPoint
Presentation

beautifully designed. Easy to change colors, photos PowerPoint PowerPoint PowerPoint
and Text. You can simply impress your audience and Presentation Presentation Presentation
add a unique zing and appeal to your Presentations.
PowerPoint Presentation that is beautifully designed.
PowerPoint Presentation that is beautifully designed.
Easy to change colors, photos and Text.

unique zing and appeal to your Presentations. Easy to
change colors, photos and Text. PowerPoint PowerPoint PowerPoint
Presentation Presentation Presentation
AWESOME
SLIDE
LOREM IPSUM
DOLOR SIT AMET,
LOREM IPSUM DOLOR SIT AMET,
CU USU AGAM INTEGRE IMPEDIT.

beautifully designed. Easy to change colors, photos
and Text. You can simply impress your audience
and add a unique zing and appeal to your
Presentations. You can simply impress your
Presentations. Easy to change colors, photos and
Text. I hope and I believe that this Template will
your Time, Money and Reputation. I hope and I
believe that this Template will your Time, Money and
Reputation.
Infographic Style
Contents Here
Contents Here
SUCCESS
that is beautifully designed. BUSINESS
Contents Here
Get a modern PowerPoint Presentation Contents Here
Contents Here
Contents Here
Contents Here
Contents Here
Infographic Style
A B
You can simply impress your audience and add a unique You can simply impress your audience and add a unique
zing and appeal to your Presentations. zing and appeal to your Presentations.
You can simply impress your audience and add a unique You can simply impress your audience and add a unique
zing and appeal to your Presentations. zing and appeal to your Presentations.
C D
Infographic Style

You can simply impress You can simply impress You can simply impress You can simply impress
your audience and add a your audience and add a your audience and add a your audience and add a
unique zing and appeal unique zing and appeal unique zing and appeal unique zing and appeal
to your Presentations. to your Presentations. to your Presentations. to your Presentations.
beautifully designed. beautifully designed. beautifully designed. beautifully designed.
Infographic Style
Modern
PowerPoint
Text Here Text Here
Presentation
Easy to change colors, Easy to change colors,
photos and Text. photos and Text.
Text Here Text Here
This PowerPoint Template has clean and neutral design

that can be adapted to any content and meets various
Text Here Text Here market segments. Get a modern PowerPoint
Presentation that is beautifully designed. Easy to change
colors, photos and Text. You can simply impress your
Presentations.
Infographic Style
You can simply impress your audience and add a unique zing and appeal to your Presentations. I hope and I believe that this Template will your Time,
Money and Reputation. You can simply impress your audience and add a unique zing and appeal to your Presentations.
Title Title Title Title

Text Here Text Here Text Here Text Here
$15.00 $10.00 $12.99 $9.50

Simple Portfolio
Presentation
ALLPPT Designed
Layout
Clean Text that is beautifully designed.
Slide You can simply impress your audience and add a

for your unique zing and appeal to your Presentations. Easy to
change colors, photos and Text. Get a modern
PowerPoint Presentation that is beautifully designed. I
Presentation hope and I believe that this Template will your Time,
Money and Reputation. You can simply impress your
Presentations.
Portfolio
Designed
Infographic Style
Contents_Here
Contents Here
Get a modern PowerPoint Presentation that is beautifully designed. I hope
Get a modern PowerPoint Presentation that is and I believe that this Template will your Time, Money and Reputation.
beautifully designed You can simply impress your Easy to change colors, photos. You can simply impress your audience and
audience and add a unique zing and appeal to your add a unique zing and appeal to your Presentations.
Presentations. Easy to change colors, photos.
$234,090 $434,090
Contents Title Contents Title

designed. I hope and I believe that this Template will your
Time, Money and Reputation. Easy to change colors, photos.
and appeal to your Presentations. I hope and I believe that
this Template will your Time, Money and Reputation. Easy to
change colors, photos. You can simply impress your audience
and add a unique zing and appeal to your Presentations.
Infographic Style
Your Text Here
Contents Here

You can simply impress your Contents Here Contents Here You can simply impress your
Contents Here Contents Here

I hope and I believe that this Template will your Time,

Money and Reputation. Easy to change colors, photos and
Text. You can simply impress your audience and add a
unique zing and appeal to your Presentations PORTFOLIO
MODERN PowerPoint DESIGN PRESENTATION
Portfolio Designed
zing and appeal to your Presentations. I hope and I believe
that this Template will your Time, Money and Reputation.
designed. Easy to change colors, photos and Text. You can simply impress your audience and add a
unique zing and appeal to your Presentations. Get a
modern PowerPoint Presentation that is beautifully
Text Here designed. I hope and I believe that this Template will
Content Portfolio Design your Time, Money and Reputation. You can simply
impress your audience and add a unique zing and
appeal to your Presentations.
Infographic Style
Content Here Content Here
Get a modern Get a modern
B PowerPoint PowerPoint
C beautifully beautifully
A designed. designed.
Content Here Content Here

Get a modern Get a modern
PowerPoint PowerPoint
beautifully beautifully
D
designed. designed.

Get a modern PowerPoint Get a modern PowerPoint Get a modern PowerPoint Get a modern PowerPoint
beautifully designed. Easy to beautifully designed. Easy to beautifully designed. Easy to beautifully designed. Easy to
change colors, photos and change colors, photos and change colors, photos and change colors, photos and
Text. Text. Text. Text.
Infographic Style
your Presentations your Presentations

your Presentations your Presentations
Infographic Style
Add Contents Title
Simple PowerPoint Presentation
Simple PowerPoint Presentation

Reputation. Easy to change colors, photos and Text. Get a modern
PowerPoint Presentation that is beautifully designed. You can simply
impress your audience and add a unique zing and appeal to your
Presentations. Easy to change colors, photos and Text. Get a modern
PowerPoint Presentation that is beautifully designed. You can simply
impress your audience and add a unique zing and appeal to your
Presentations.
appeal to your Presentations. Get a modern PowerPoint Presentation
that is beautifully designed. Easy to change colors, photos and Text.
Infographic Style
appeal to your Presentations. Get a modern PowerPoint
Contents Title
Example Text : Get a modern PowerPoint Presentation that is
beautifully designed. I hope and I believe that this Template will your
Time, Money and Reputation. Easy to change colors, photos and Text.
appeal to your Presentations.
Content
Title
Here  I hope and I believe that this Template will your Time.
 I hope and I believe that this Template will your Time.
 I hope and I believe that this Template will your Time.

$62,000 beautifully designed. I

hope and I believe that this
Template will your Time,
Money and Reputation.
Infographic Style
You can simply impress your audience and add a unique zing and appeal to your Presentations . Easy to
Your Text Here change colors, photos and Text. Get a modern PowerPoint Presentation that is beautifully designed. I
hope and I believe that this Template will your Time, Money and Reputation.

Text.
Content
50% Here
90%
Content
Here
45%
Content
Here
30%
Text.
30% Content
Here 82
Content
Here 65 %
Content
55 %
Your Text Here
Here
%
ALLPPT Layout
Clean Text
Your Text Here
You can simply
Your Text Here
You can simply
Slide for your
impress your audience impress your
and add a unique zing audience and add a Presentation
and appeal to your unique zing and
Presentations. appeal to your Get a modern PowerPoint Presentation
Presentations. that is beautifully designed. Easy to
change colors, photos and Text. You
can simply impress your audience and
Presentations. Get a modern
Your Text Here Your Text Here PowerPoint Presentation that is
You can simply You can simply beautifully designed. Easy to change
impress your audience impress your colors, photos and Text.
and add a unique zing audience and add a Easy to change colors, photos and Text.
and appeal to your unique zing and You can simply impress your audience
Presentations. appeal to your and add a unique zing and appeal to
Presentations. your Presentations.
Infographic Style
A 48% Get a modern PowerPoint Presentation that is
A
B 22% Get a modern PowerPoint Presentation that is
C C 34% Get a modern PowerPoint Presentation that is

B
D
D 16% Get a modern PowerPoint Presentation that is
Content Here Content Here Content Here

Infographic Style
Add Contents Title
Add Contents Title
Text Text Text
You can simply impress your audience and add Add Text Text Text Text
a unique zing and appeal to your Presentations.
Add Text Text Text Text
 Get a modern PowerPoint
 Get a modern PowerPoint Add Text Text Text Text
 Get a modern PowerPoint Easy to change colors, photos and Text.
Add Contents Title

Add Contents Title
Text Text Text
You can simply impress your audience and add Add Text Text Text Text
a unique zing and appeal to your Presentations.
Add Text Text Text Text
 Get a modern PowerPoint Add Text Text Text Text
 Get a modern PowerPoint Easy to change colors, photos and Text.
PORTFOLIO
Your Content Here
PRESENTATION You can simply impress
your audience and add a
unique zing and appeal to
your Presentations. Get a
Awesome Presentation modern PowerPoint
with Allppt.com Presentation that is
You can simply impress your audience

and add a unique zing and appeal to
your Presentations. Get a modern PORTFOLIO
PowerPoint Presentation that is
beautifully designed. I hope and I
believe that this Template will your
PRESENTATION
Time, Money and Reputation. You can unique zing and appeal to your Reports and
simply impress your audience and add Presentations with our Templates. You can simply
a unique zing and appeal to your impress your audience and add a unique zing and
appeal to your Reports and Presentations with our
Presentations. Templates. You can simply impress your audience
and add a unique zing and appeal to your Reports
Get a modern PowerPoint Presentation and Presentations with our Templates.

Columns Style
Easy to change colors, photos and Text. Get a modern Easy to change colors, photos and Text. Get a modern
PowerPoint Presentation that is beautifully designed. I PowerPoint Presentation that is beautifully designed. I
hope and I believe that this Template will your Time, hope and I believe that this Template will your Time,
Money and Reputation. Easy to change colors, photos and Money and Reputation. Easy to change colors, photos and
Text. I hope and I believe that this Template will your Time, Text. I hope and I believe that this Template will your Time,
Money and Reputation. Get a modern PowerPoint Money and Reputation. Get a modern PowerPoint
Presentation that is beautifully designed. I hope and I Presentation that is beautifully designed. I hope and I
believe that this Template will your Time, Money and believe that this Template will your Time, Money and
Reputation. Easy to change colors, photos and Text. I Reputation. Easy to change colors, photos and Text. I
hope and I believe that this Template will your Time, hope and I believe that this Template will your Time,
Money and Reputation. Money and Reputation.
Get a modern PowerPoint Presentation that is beautifully Get a modern PowerPoint Presentation that is beautifully
designed. I hope and I believe that this Template will your designed. I hope and I believe that this Template will your
Time, Money and Reputation. Time, Money and Reputation.
I hope and I believe that this Template will your Time, I hope and I believe that this Template will your Time,
Money and Reputation. Money and Reputation.
Columns Style
01 02 03
colors, photos and colors, photos and colors, photos and
Text.
Easy to change colors, Text.
Easy to change colors, Text.
photos and Text. Get a photos and Text. Get a photos and Text. Get a
modern PowerPoint modern PowerPoint modern PowerPoint
beautifully designed. I beautifully designed. I beautifully designed. I
hope and I believe that hope and I believe that hope and I believe that
this Template will your this Template will your this Template will your
Time, Money and Time, Money and Time, Money and
Reputation. Easy to Reputation. Easy to Reputation. Easy to
change colors, photos change colors, photos change colors, photos
Get a modern Get a modern Get a modern

PowerPoint PowerPoint PowerPoint
beautifully designed. beautifully designed. beautifully designed.
Thank You
Insert the Sub Title of
Your Presentation
Fully Editable Shapes
PNG IMAGES
Your Picture Here

Fully Editable Icon Sets: A
You can Resize
without losing quality
You can Change Fill
Color &
Line Color
FREE
PPT
TEMPLATES
www.allppt.com
Fully Editable Icon Sets: B
You can Resize
You can Change Fill
Color &
Line Color
FREE
PPT
TEMPLATES
www.allppt.com
Fully Editable Icon Sets: C
You can Resize
You can Change Fill
Color &
Line Color
FREE
PPT
TEMPLATES
www.allppt.com
CHECKLISTS
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque fer
LOREM IPSUM
mentum vulputate elit, sed bibendum urna tempus at.
LOREM IPSUM
LOREM IPSUM
LOREM IPSUM
11/18/2019 111
CHECKLISTS
LOREM IPSUM LOREM IPSUM LOREM IPSUM

Lorem ipsum dolor sit amet, cons Lorem ipsum dolor sit amet, cons Lorem ipsum dolor sit amet, cons
ectetur adipiscing elit. Pellentesqu ectetur adipiscing elit. Pellentesqu ectetur adipiscing elit. Pellentesqu
e fermentum vulputate elit, sed bi e fermentum vulputate elit, sed bi e fermentum vulputate elit, sed bi
bendum urna tempus at. bendum urna tempus at. bendum urna tempus at.
11/18/2019 112
CHECKLISTS
LOREM IP
01 Lorem ipsum dolor sit
amet, consectetur adi
SUM piscing elit.
LOREM IP
02 Lorem ipsum dolor sit amet,
SUM consectetur adipiscing elit.
LOREM IP
03 Lorem ipsum dolor sit amet, consect
SUM etur adipiscing elit.
04 Lorem ipsum dolor sit amet, consectetur a

LOREM IP
SUM dipiscing elit.
11/18/2019 113
CHECKLISTS
Lorem ipsum dolor sit amet, con Lorem ipsum dolor sit amet, con
01 sectetur adipiscing elit. 04 sectetur adipiscing elit.
11/18/2019 114
Infographic Style
Content Here
You can simply impress your audience and add a unique zing Content Here
and appeal to your Presentations
Content Here
You can simply impress your audience and add a unique zing Content
Content Here
You can simply impress your audience and add a unique zing Content Here
Content Here
You can simply impress your audience and add a unique zing Text

Expanding Customer Relastionship

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Expanding Customer Relastionship

Uploaded by

Copyright:

Available Formats

CHAPTER 9

02 Explain how to harness technology to enhance follow-up

03 Discuss how to take action to assure customer

04 Discuss how to maintain open, two-way communicatio.

05 Explain how to resolve complaints and encourage critical

06 Discuss how to expand collaborative involvement.

07 Explain how to add value and enhance mutual

Complaints will never be completely

MAINTAIN EXPAND WORK TO ADD VAL

03 Develop a Service Strategy

04 Customer Service Dimensions

Every salesperson is looking

Customers must have the

Communication Resilience Service motivation

Lorem ipsum dolor sit a

You can simply impress your audience and add a unique

You can simply impress your audience and add a unique

You can simply impress your audience and add a

Get a modern PowerPoint

Step Step Step Step

Your Text Here

Your Text Here Your Text Here

Your Text Here Your Text Here Your Text Here

Get a modern PowerPoint

Get a modern PowerPoint

Your Text Here Your Text Here Your Text Here

2014 2016 2018

2015 2017 2019

You can simply impress your audience and

Your Text Here Your Text Here Your Text Here

Your Text Here

Your Text Here

Your Text Here

Your Text Here

Your Text Here

Your Text Here

Easy to change colors, photos and

Content Content Content Content Content

Content Content Content Content Content

You can simply impress your audience and

Your Text Here Your Text Here Your Text Here

Your Text Here

Your Text Here Your Text Here

Your Text Here Your Text Here

60 Your Text Here

Get a modern PowerPoint

Get a modern PowerPoint Presentation that is

Get a modern PowerPoint Presentation that

Text Here 9,000

Content Here 8,000

Your Text Here 4,000

Your Content 3,000

Get a modern PowerPoint

Your Text Here Your Text Here Your Text Here

$25 $25 $25

Text Here Text Here Text Here

Text Here Text Here Text Here

Text Here Text Here Text Here

Text Here Text Here Text Here

You can Resize without

You can Change Fill Color &

You can Resize without