Listening skills are an important English language skill for hotel staff. It allows staff to accurately receive and interpret messages from guests. Developing strong listening skills improves relationships with guests, increases knowledge and understanding, prevents problems, and leads to better results. However, hotel staff often fail to listen effectively due to interruptions, distractions, inability to concentrate, and not understanding words or meanings. It is important for hotel staff to understand English as they will interact with travelers speaking many languages, most things in hotels are named in English, and they need to communicate effectively to provide good customer service.
Listening skills are an important English language skill for hotel staff. It allows staff to accurately receive and interpret messages from guests. Developing strong listening skills improves relationships with guests, increases knowledge and understanding, prevents problems, and leads to better results. However, hotel staff often fail to listen effectively due to interruptions, distractions, inability to concentrate, and not understanding words or meanings. It is important for hotel staff to understand English as they will interact with travelers speaking many languages, most things in hotels are named in English, and they need to communicate effectively to provide good customer service.
Listening skills are an important English language skill for hotel staff. It allows staff to accurately receive and interpret messages from guests. Developing strong listening skills improves relationships with guests, increases knowledge and understanding, prevents problems, and leads to better results. However, hotel staff often fail to listen effectively due to interruptions, distractions, inability to concentrate, and not understanding words or meanings. It is important for hotel staff to understand English as they will interact with travelers speaking many languages, most things in hotels are named in English, and they need to communicate effectively to provide good customer service.
Warming up WHAT IS LISTENING Listen to the audio carefully SKILL?
Why listening skills are
important, from an employability perspective
Why we often fail to listen
effectively
Why does hotel staffs need
to understand English? LISTENING SKILL WHAT IS LISTENING SKILL? • One of the four English why listening skills are important, from an Language skills. employability perspective
• The ability to accurately receive
why we often fail to listen and interpret messages in the effectively communication process.
Why does hotel staffs need
to understand English? WHY? WHAT IS LISTENING SKILL?
why listening skills are • Improves relationships
important, from an • Improves our knowledge employability perspective • Improves our understanding why we often fail to listen • Prevents problems escalating effectively • Saves time and energy • Leads to better results Why does hotel staffs need to understand English? Barriers in Listening WHAT IS LISTENING SKILL?
why listening skills are
important, from an • Interrupting employability perspective • Distraction • Can’t concentrate why we often fail to listen • Don’t know the effectively words/meanings
Why does hotel staffs need
to understand English? English for Hotel Staff WHAT IS LISTENING • There will come across many SKILL? types of travellers. why listening skills are important, from an employability perspective • They will speak a different language other than your own. why we often fail to listen effectively • Most of the things in the Why does hotel staffs need hotels are named in English. to understand English?