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Custmor Relationship Management
Custmor Relationship Management
Successful
Implementation of
12/08/2021
CRM
STRATEGIES FOR SUCCESSFUL
Presented By:-
Ms. Eshita Kapoor
Ms. Harpreet Kaur
Mr. Kehar Singh
Mr. Shubham Jain 1
IMPLEMENTATION OF CRM
Content
Introduction
Definition
CRM in Business
Strategies for Implementation
Barriers for (Pre & Post) CRM
How to Make it Successful
Key Lesson
Conclusion
Guiding Principles
Components for Success
In E-Business
Consumer Services & Controlled Purchasing
Interactive Voice Response Technology
In M-Business
Portability
Instant Response