Starbucks is an American global coffee company and coffeehouse chain based in Seattle. It has over 20,000 stores worldwide and is the largest coffeehouse company in the world. The company was founded in 1971 and has grown significantly over the decades under CEO Howard Schultz. Starbucks emphasizes ethical sourcing and environmental stewardship. It employs over 200,000 partners worldwide and operates with a unique organizational structure and culture that values diversity and inclusion.
Starbucks is an American global coffee company and coffeehouse chain based in Seattle. It has over 20,000 stores worldwide and is the largest coffeehouse company in the world. The company was founded in 1971 and has grown significantly over the decades under CEO Howard Schultz. Starbucks emphasizes ethical sourcing and environmental stewardship. It employs over 200,000 partners worldwide and operates with a unique organizational structure and culture that values diversity and inclusion.
Starbucks is an American global coffee company and coffeehouse chain based in Seattle. It has over 20,000 stores worldwide and is the largest coffeehouse company in the world. The company was founded in 1971 and has grown significantly over the decades under CEO Howard Schultz. Starbucks emphasizes ethical sourcing and environmental stewardship. It employs over 200,000 partners worldwide and operates with a unique organizational structure and culture that values diversity and inclusion.
Starbucks is an American global coffee company and coffeehouse chain based in Seattle. It has over 20,000 stores worldwide and is the largest coffeehouse company in the world. The company was founded in 1971 and has grown significantly over the decades under CEO Howard Schultz. Starbucks emphasizes ethical sourcing and environmental stewardship. It employs over 200,000 partners worldwide and operates with a unique organizational structure and culture that values diversity and inclusion.
RAVI RAI Angelina Naorem UG-17 12LLB008 RFM Introduction • Starbucks Corporation - An American global coffee company based in Seattle, Washington. • Largest coffee-house company in the worldwith 20,891 stores in 62 countries. • President and CEO- Howard Schultz. • Places high value on ethical behaviour and company-wide diversity. • Offers espresso menu items, refreshments and pastries, merchandise, brewing accessories, gifts and books. Company History • 1971- Starbucks founded by Jerry Baldwin, Zev Siegal and Gordon Bowker as a single store in Seattle’s Pike Place Market. • 1982- Schultz joins the Starbucks team. • 1983- While travelling in Italy, Schultz experiences Italian Coffee bars and inspires him. • 1985- Schultz leaves Starbucks to open II Giornale, a company serving espresso drinks using Starbucks coffee beans. Company History
• 1987- Schultz purchases Starbucks from the
founders and begins to expand throughout the US. • 1992- Starbucks Company goes public. • 1993- Opens first roasting plant in Washington. • 2011- Celebrates 40th anniversary. Mission Statement • “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at atime.” • This is done through their commitment to the following principles: 1) Coffee 2) Partners 3) Customers 4) Stores 5) Neighbourhoods 6) Shareholders (Starbucks Mission, 2012) Company Profile • Starbucks’s logo is inspired by the sea featuring a twin-tailed siren from Greekmythology. • Their Coffee: Believes in serving the best coffee possible - goal is to grow their coffee under the highest standards of quality using ethicalsourcing practices- their coffee buyers personally travel to coffee farms in Latin America, Africa and Asia to select the highest quality arabicabeans. • Their Stores:Perfect place for meeting friendsand family or enjoying a quiet moment alone with a book • Their Partners: Their employees, who we call partners, are at the heart of the Starbucks Experience- their store partners are committed to coffee knowledge, product expertise and customer service.
• Their Products:
1) Coffee: More than 30 blends and single-origin premiumArabica
coffees.
2) Handcrafted beverages: Fresh-brewed coffee, hot and iced espresso
beverages, coffee and non-coffee blended beverages, Vivanno smoothies and Tazoteas.
3) Merchandise: Coffee and tea brewing equipment, mugs and
accessories, packaged goods, music, books and gift items.
Corporate Social Responsibility • Ethical sourcing: To develop strong, long-term relationships with farmers to ensure that they buy the high-quality coffee their customers expect. By 2015, their coffee will be grown using ethical trading and responsible growing practices. • Environmental Stewardship: By 2015, 100% of their cups will be reusable or recyclable and reduce their environmental footprint through energy and water conservation, recycling and green conservation. • Community Involvement: They believe in being involved in the communities they are part of- bringing people together, inspiring changeand making a difference in peoples’ lives. • By 2015, they plan to contribute one million volunteers hours each year to their communities. • Website: www.starbucks.com Organizational Structure • Basic Structure: Around the country, district managers oversee regional groupings of stores who report directly to the Starbucks Corporation. At each store, a store manager acts as the chief and under him are a collection of shift supervisors who act as managers on duty when the store manager is out. Below the shift supervisors are the rest of the employees, referred to asbaristas.
• Licensed Stores: Starbucks does not operate under a franchise system
but they do license storefronts. Licensed stores are common in grocery stores, bookstores or any other site where the Starbucks is not a stand- alone building and are still controlled by Starbucks Corporation and must adhere to the same guidelines. All items sold at licensed stores, including foods, must be approved by Starbucks corporate offices. Starbucks maintains this control in an attempt to protect the company name and ensure that it remains one that is associated with quality. • Partners: While Starbucks workers also have more specific titles, including barista and shift supervisor, the Starbucks corporation has long referred to their workers as "partners." Thisterm is intended to make clear how integral Starbucks employees are to the company'ssuccess.
• Responsibility: Starbucks aims to work ethically
with all of its suppliers, offering the providers of their fine Arabica coffees fair value for the beans they work so hard to grow. The company also practices environmental friendliness, choosing eco-friendly options whenever possible. Organizational Culture • They strive to create a culture thatvalues and respect diversity and inclusion. • They expect to be a leader in diversity and inclusion, from their partners in the field to their senior leadership teams. • They expect that all leaders within Starbucks practice a behaviour that demonstrates inclusion. • The goals of the Diversity and Inclusion team include building a diverse workforce, increasing cultural competencies, shaping a culture of inclusion and developing a diverse network of suppliers. Work Ethics • Starbucks believes that conducting businessethically and striving to do the right thing are vital to the success of the company. • Business Ethics and Compliance: Program that supports their Starbucks Mission and helps protect their culture and their reputationby providing resources that help partners make ethical decisions at work. • The program develops and distributes awareness materials, facilitates legal compliance and ethics training, investigates sensitive issues such as potential conflicts of interest and provides additional channels for partners to voiceconcerns. Challenges • Blending in the Indian Culture: CCDand Barrista have imbibed the culture in their regular offerings. For e.g., they offer seasonal drinks like Aam Panna, Mango shake etc in the summerseason. • Price Sensitivity: Indian consumers by nature are very price sensitive. A regular simple small coffee costs the consumer as much as Rs. 45/- and the more popular coffee like Cappuccino and Latte would require the consumers to shell out almost Rs. 90/- fora small cup. • Competitive Rivalry: Starbucks will be facing tough competition from other brands like CCD,Barrista Lavazza and Costa Coffee. All of them have been in the industry for almost 5-6yrs. THANKYOU