BUILDING A GLOBAL

OUTSOURCING
POWERHOUSE

PRESENTED BY: PATRICK BIEN DE JOSE, CPA

 HISTORY OF INFOSYS

1981 – Year of Incorporation as IT Service and Consulting Corporation

1983 – Relocates corporate headquarters in Bangalore India
1987 – Opens first international office in Boston, USA
1993 – Introduces Employee Stock Option/Company goes public/Acquires ISO 9001
1998 – Starts Enterprise Solutions (Application Package) practice
2010 – 114,000 Employees in 50 offices and development centers in India, China,
Australia, Czech Republic, Poland, the United Kingdom, Canada and Japan.
 PRODUCTS AND SERVICES OFFERED BY INFOSYS

• Business and Technology Consulting

• Business Process Outsourcing
• Systems Integration
• Application Services
• Product Engineering
• Testing and Validation Services
I. TIME CONTEXT : 2010

II.POINT OF VIEW : NAGAVARA RAMARAO

NARAYANA MURPHY, CEO
III. STATEMENT OF THE PROBLEM

What strategy will Infosys use in order for them

to compete with other giant companies offering
process outsourcing and software development
globally.
IV. STATEMENT OF THE OBJECTIVES

• To take advantage of the changing business environment specially on

globalization of business
• To create a quality product that is cost efficient.
• Increase market share that will result to more revenues
• To be globally recognized for quality products in terms of business outsourcing
and Software provider.
 V. AREAS OF CONSIDERATION

STRENGTHS WEAKNESSES
1. Operational Excellence to 1. Attrition Rate is at 21.5%
deliver Global Delivery 2. Over reliance on US Economy
Model.
2. Capability to Attract &
Keep Talents (Good
S W
Employment Brand)
3. Strong technical expertise
O T
OPPORTUNITIES THREATS

1.More Cost/Speed 1. Many Competitors

Conscious Customers 2. Newer Business models are
2. Fast Growing Industry introduced (Web Based)
3.Products can be offered
throughout different industries
 VI. ALTERNATIVE COURSES OF ACTION
Alternative Courses of Actions (ACAs) Advantages Disadvantages

1. Develop products to cater more diverse ● Maximize profitability. ● Requires time to collect data from other
customers on the existing global market. ● Low Capital Requirement since investment will industries to customize a product.
be on product development.
● Able to serve other industries.

2. Develop market on other countries. ● Increase stability of the company since they ● High Capital Requirement
won’t be too dependent on one country ● Cross cultural Differences.
● Increase profitability by having more overseas ● More regulatory requirements.
client ● Increase Global Competitors

3.Develop a strategy on reducing the cost and ● Reduction in cost ● No significant change in revenue
time to produce and deliver the products to ● Deliver products on a shorter lead time. ● Investment on new technologies.
customers ● Provide a quality product at a lower cost
● Increase overall profitability
VII. DECISION MATRIX

• 1. Revenue – pertains to the overall sales of the company

• 2. Cost Efficiency – refers to the cost of delivering the product to the end
end user.
• 3. Capital Requirement – the amount of investment needed to fund for the
project.
VII. DECISION MATRIX
Criteria ACA 1 ACA 2 ACA 3

Revenue 2 3 1

Cost Efficiency 2 1 3

Capital 3 1 2
Requirement

Total 7 5 6
VIII. CONCLUSION

• After thorough consideration of all facts and data

with the foregoing ACA’s, the chosen alternative
course of action is to develop a product to cater
more diverse costumers on the existing global
market.
IX. PLAN OF ACTION
ACTIVITIES Person In Charge TIME FRAME

Data collection/industry survey on what they will Research and Development Manager 2 Months
be needing in a computer system

Product development stage Research and Development Manager 2 Months

Product Testing, Feedback and Approval Chief Executive Officer 1 Month

Product Promotion Sales Manager 2 Month

After sales product assistance and maintenance After sales team Manager Continuous
THANK
YOU