FOOD AND BEVEVRAGE

Training Manual

By:

Chris Cuadera
Based on HACCP Principles
 2. Taking a In Room Dining Order

PROCEDURE

1. Pick up the telephone within the first three rings.

2. This is how to answer room service caller, “Good Morning”, Thank you for
calling In room Dining this is (your name) speaking, how may I help you?”

3. Ask the guest for how many the order will be?

4. Start taking the order using the captain’s order slip.

5. Up sell

6. Confirm/s the order

7. Inform the guest delivery time

8. Thank the guest

EXCELLENCE!
 3. Serving In Room Dining Order

PROCEDURE

1. Check for the completeness of the order.

2. Deliver food items to the guest room.

3. Upon arrival in the guest’s room ask the guest where he prefers the food to
be laid out.

4. Lay down all food orders ensuring strict standards.

5. Once the food and beverage laid out, accordingly inform the guest that the
breakfast/ lunch/ dinner is served.

6. Courteously ask the guest to sign the bill and ask if there is anything else
you can do for him.

7. Wish the guest an enjoyable meal, and properly exit.

EXCELLENCE!
 4. Greeting and Seating Guest

PROCEDURE

1. “Maayong Buntag/ Hapon/ Gabi-i (name of the guest)

2. Discuss table preference and ask for how many

3. Lead the guest to the appropriate table

4. Seat the guest accordingly

5. Server should introduce himself properly

EXCELLENCE!
 5. Taking the Beverage Order

PROCEDURE

1. Present the Beverage Menu.

2. Discuss the beverage accordingly what is special of the day.

3. Take the beverage orders.

4. Up sell.

5. Confirm the orders.

6. Inform the guest that beverage order within five (5) minutes.

EXCELLENCE!
 6. Serving the Beverage Order

PROCEDURE

1. Serve the beverage orders accordingly

2. Inform the guest that you will be back with the dinner special and dinner
menu within five (5) minutes.

EXCELLENCE!
 7. Taking the Food Orders

PROCEDURE

1. Present the food menu accordingly

2. Introduce the chef and ask the chef to announce the special of the day

3. After the chef’s announcement, give your guest the time to decide their
orders

4. Take the food orders accordingly

5. Up sell

6. Confirm the orders

EXCELLENCE!
 8. Serving the Food Orders

PROCEDURE

1. Serve bread and butter.

2. Serve by clear appetizer accordingly.

3. Serve by clear soup accordingly.

4. Serve by clear salad accordingly.

5. Serve and clear the main course.

6. Serve and clear the second course.

EXCELLENCE!
 8. Serving the Food Orders Cont.

PROCEDURE

7. Serve and clear the dessert accordingly

8. Offer / take orders of coffee/ tea and cheese service

9. Serve and clear coffee and cheese service

10. Check for guest satisfaction

11. Ask the guest if there is anything else that you can do for him.

EXCELLENCE!
 9. Presenting the Bill

PROCEDURE

1. Ensure accuracy of the bill

2. Present the bill to the guest within three (3) minutes

3. Patiently wait the guest to review the bill

4. Wait for the guest to sign the bill

5. Thank the guest and bid him farewell

EXCELLENCE!
 10. Introducing the Breakfast buffet

PROCEDURE

1. Servers should properly inform the guest about the buffet service
accordingly

2. Servers should introduce the variety of meals in the breakfast of meals in

the
breakfast buffet

3. Immediately offer the guest

coffee/ tea

4. Invite guest to help themselves

to the buffet

EXCELLENCE!
 10. Introducing the Breakfast buffet
Cont.

PROCEDURE

5. Offer the guest other items that they might still want for the buffet

6. Offer refills

7. Present the bill for signature

8. Thank and bid the guest farewell

EXCELLENCE!