DIRECTING PEOPLE ON

THE JOB
 ORDER

• IT IS A SPECIFIC MESSAGE CONVEYED BY A LEADER TO A FOLLOWER

FOR THE PURPOSE OF INFLUENCING THE FOLLOWER TO TAKE DESIRED
ACTION. IT CAN BE VERBAL OR WRITTEN
• EVERY ORDER WILL FALL INTO ONE OF FOUR DISTINCT CATEGORIES
SUCH AS:
1. REQUEST
-THE FOLLOWER ACTS AS THE LEADER WISHES AND WHENEVER YOU
WANT SPECIFIC ACTION.
2. SUGGESTION
3. ASKING FOR VOLUNTEERS
- THE LEADER EXPLAINS WHAT IS TO BE DONE AND ASKS FOR VOLUNTEER
TO DO IT.
4. DIRECT ORDER OR COMMAND
- IN CASE OF DANGER OR EXTREME URGENCY, HASTE IS IMPORTANT AND
WITH LAZY AND INDIFFERENT WORKERS.
• GUIDE PRINCIPLES ON HOW TO PHRASE ORDERS
1. CLEAR- PHRASE IT IN SIMPLE TERMS AND REPEAT ANYTHING THAT
MIGHT BE FORGOTTEN OR MISUNDESRTOOD.
2. COMPLETE- ANSWER ALL THE QUESTIONS WHO, WHAT, WHEN,
WHERE AND WHY.
3. CONCISE- MAKE IT SHORT ENOUGH FOR THE RECEIVER TO BE ABLE TO
REPEAT IT TO PROVE THAT HE RECEIVED IT FULLY.
4. ACCEPTABLE- ENSURE THAT THE RECEIVER WILL READILY ACT ON THE
ORDER AS HE SEES IT JUSTIFIED, PRACTICAL, TACTFUL, CHALLENGING
AND ACCOMPANIED BY SUFFICIENT AUTHORITY.
• EVERY ORDER HAS THREE MEANINGS:
1. THE MEANING YOU THINK YOU CONVEY.
2. THE MEANING YOU DO CONVEY, DIRECTLY AND B Y IMPLICATION
3. THE MEANING THE RECEIVER THINKS YOU CONVEY