Communication

Shanavas ph
Msc nursing
Govt district hospital
Kinds of Communication
@Verbal 30%
@Language
@ Speech

@Non verbal 70%

@Magic
touch
@Body posture
@Eye contact
@Pace and tone of voice
@Gestures
DO
@ Greet the patient ·
Say, “Hello, please be seated.” ·
Address the person by name or
appropriate title but always with respect ·
@ Offer a seat before
interacting with the patient
@Allow sufficient time
for the interaction ·
@ Acknowledge and
respond to each of
their concerns ·
@ Ask about family members .
@ Treat the person with
respect ·
@ Emphasize that your job is
to help them ·
@ Smile.
@ Be prompt so the other
person does not have
to wait a long time
for your attention ·
DON’T
DON’T @ Minimize or dismiss
their concerns
DON’T @ Act superior ·
DON’T @ Argue with the patient
>Understanding and
showing that
you are caring
@ Listen carefully to
their point of view ·

@Paraphrase and summarize

frequently to make sure that
you understand the problem ·
@ Use non-technical words ·
Non verbal communication
@ Maintain eye contact ·
@ Move your head to
indicate you are
paying attention
Postures
@Apologize for any
unforeseen interruptions
THANKS