WHAT IS EMPLOYEES BEHAVIOUR ?

Employee behaviour is defined as an employee’s reaction to a

particular situation at workplace. Employees need to behave
sensibly at workplace not only to gain appreciation and respect
from others but also to maintain a healthy work culture.
WHAT IS EMPLOYEE PERFORMANCE?

The job related activities expected of a worker and

how well those activities were executed.
Employee performance refers to how your workers
behave in the workplace and how well they
perform the job duties you've obligated to them.
HOW TO MEASURE EMPLOYEE PERFORMANCE?

1. Comparative Approach
Comparative approach involves ranking an employee’s
performance with respect to that of others’ in the group.
Individuals are ranked on the basis of highest to the lowest
performer. It includes rating scale and paired comparison.
In Paired Comparison Technique the organization compares
one performer with the other and assigns a score of 1 for the
higher performer.
In rating scale, the employees are given a rating from 1 to 5.
2. Attribute approach
In this system, the employees are rated on the basis of a
specific set of parameters such as:

• problem solving skills.

• Teamwork and communication.
• Judgment and creativity.
• innovation.
3. Behavioural approach
The Behavioural approach consists of a series of
vertical scales for different dimensions of the
job. This can be done using BARS technique or
BOS technique.
4. Result Approach- Under this ,organisation rate
employees on the basis of employee performance
results. This technique focuses on four perspectives
namely:

• Financial
• Customer
• Internal & operations.
• learning & growth.
5. Quality approach-This approach focuses on
improving customer satisfaction by reducing
errors and achieving continuous service
improvisation. Also employers take regular
feedback from managers, peers and clients to
resolve performance issues.
 Impact of behaviour on employee
performance.
1. Happiness
When you arrive at work with a positive
attitude, you generally are more creative and
tolerant of others. When employees are happy,
everything from sales to production flow more
smoothly and effectively. An enjoyable
workplace lowers stress, increases morale and
creates harmony.
2. Rudeness
Rudeness at work can lower productivity and
lead to mistakes and conflicts. Rudeness not only
makes for an unpleasant work environment, but
it also harms productivity and decreases job
satisfaction.
3. Bullying-Bullying not only affects work
performance, it also can put employees at
serious risk for their safety. Bullies are driven by
a need to control and to abuse or misuse power.
This behaviour can lead to accumulated
absences and even post-traumatic stress
disorder.