A Study of the Different

Approaches to Knowledge
Management

ပရဂ- ၾက- ဳ--ပညသသဘ- ၄

Why does an organization require KM?
• Identify
• Generate
• Acquire
• Diffuse
• Capture
the benefits of knowledge.
Information Vs Knowledge assets

• Information Digitizable

• True knowledge assets only exist within the context of

an intelligent system.
 Knowledge?

• Sallis and Jones (2002)

“information in use, and the interaction of information with the
human mind, which gives it meaning and purpose.”

• Davenport et al. (1998)

“information combined with experience, context, interpretation
and reflection”
 Two Kinds of Knowledge ( Nonaka
and Takeuchi, 1995)
• Explicit knowledge
knowledge that is transmittable in formal, systematic language
which is more precisely and formally articulated, and removed from the
original context of its creation or use.

• Tacit knowledge
a personal quality, which is subconsciously understood and applied,
developed from direct experience and action, and usually
communicated through informal conversation and shared experience.
 Knowledge Management
(Cheng 2012; Rastogi 2000)
A systematic and integrative process of coordinating the
organisation-wide activities to
•retrieve,
•use,
•share,
•create and
•store knowledge, actionable information and expertise of
individuals and groups in pursuit of organisational goals.
 Knowledge Management
Processes

All of the activities that are conducted on knowledge by relative

authorities individually and collectively inside and outside the
organization.
Noor Aldin enumerated the knowledge management processes as follows:

• Knowledge acquisition: collect, incorporate, relate information with

human experiences and knowledge.
• Participation and publishing knowledge: That means that
organizations use all types and forms of networks for participation
and publishing.
• Utility: through support participation culture, use all information and
knowledge as equipment. Hence, it noticed that utility is a result and
not a process.
Four models were selected based on their
ability to meet the following criteria:

• Being implemented and validated in real-world settings.

• Being comprehensive with respect to the different types of steps
found in the KM literature.
• Including detailed descriptions of the KM processes involved in each
step.
 The Zack KM Cycle

• Zack (1996) propose that research and knowledge about the design of
physical products can be extended into the intellectual realm to serve
as the basis for a KM cycle.
• The Meyer and Zack KM cycle processes are composed of the
technologies, facilities, and processes for manufacturing products and
services.
 Major Developmental Stages of a
Knowledge Repository
• Meyer and Zack analyzed the major developmental stages of a
knowledge repository and mapped these stages onto a KM cycle.
 acquisition,
 refinement,
 storage/retrieval,
 distribution, and
 presentation/use.
Thank you!