SMA BEATRICE WATER FUN RESORT

A Case Study about Risk and Crisis Management as applied to safety,

security and sanitation

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT

Members: CADENA, DE LEON, EUGENIO, JUVIDA, MENDOZA, RAMOS

Author’s Note
This case study report is partially submitted in partial fulfilment of the requirements for Risk and Crisis
Management as applied to safety, security and sanitation during the 1st semester of A.Y 2019-2020. The views
expressed in this paper are solely of the authors’ and do not reflect the position of the school nor its administration
and faculty.
Abstract

Objective: The objective of this case study was to recognize the probable dangers that affects the operation of a resort. The researchers had chosen one
resort as the case study and used qualitative method. This case study shows the safety, security, and sanitation were the utmost substantial risks could
affect the sustainability of the resort’s operation.

Methods: The researcher used the qualitative research

Results:
Conclusion:
Keywords:
 A Case Study on why does the SMA Beatrice Water Fun Resort needs to addressed Risk and Crisis Management as applied to
safety, security and sanitation

This case study will show safety, security, and sanitation of SMA Beatrice Water Fun Resort. The data gained by the
researchers would be useful to determine if there are dangers that effects the operation of the resort. The case study will
be beneficial to the following:

Resorts
This case study can be useful to other resort owners with the knowledge and information they can acquire about
the history, backgrounds, benefits, and drawbacks of a resort. Furthermore, this may serve as a guide for the future
researchers related to the topic.

Visitors & Tourists

This study can be helpful for the visitors and tourists to know the risk that influences the operation of a resort.
This research will also be beneficial to other travelers.

Researchers
This study can help other researchers to gather knowledge or information about the topic of the safety, security,
and sanitation a resort.

Public
This research will help them understand that knowing the background of the resort is a big help to avoid
probable dangers that that effects the operations of a resort.
Literature Review

Background of the resort (owner,years,target market etc.)

History
Meaning
Importance

The SMA Beatrice Water Fun Resort had been operating for five (5) years and it is located
at B. Vizcarra St. Malibay, Pasay City

The importance of safety, security, and sanitation in the risk and crisis management of the
resort is clearly evident. Safety and security are basic prerequisites for the positive
development of destinations’ tourism sector (Reisinger and Mavondo, 2005)
Theoretical Framework

About the institution

Type of research
Graph
Methodology

The case study approach allows in-depth, multi-faceted explorations of complex issues in their real-
life settings (Sarah Crowe, Kathrin Cresswell, Ann Robertson, Guro Huby, Anthony Avery, and Aziz
Sheikh, 2011).
The method that the researchers used in the case study is mixed data research, it is design to collect
and analyze the data through conducting an interview. This research design is attained by asking
questions to the participant/s. The participant of this case study is the manager/owner of the SMA
Beatrice Waterfun Resort, Mrs. Cifra. The instrument that the researchers used in the study are
interview questionnaires to get further information about the resort. The interview questionnaire will be
used to know the safety, security, and sanitation of the resort.
 Case study questions: (Resort, Pool, Emergency, Foods & Drinks,
Maintenance, and Security)
a. How long have you been operating the resort? r. Are there any smoke detectors and fire alarms present inside the resort? If so,
where is it located and how many are, they in all?
b. How many entrance and exit does the resort have? Is there any signages that the
guest can easily notice?
s. Do you implement an emergency management plan to deal with any sort of
c. How many employees do you have? Do you provide an ID which they should use emergency situation?
during the work shift?
d. Usually, on what season/month does the resort experience an overwhelming t. Do you have adequate provision of emergency power in case of electrical outage?
number of guests?
e. Are there any smoking area provided for the guest/s? If so, do you adhere to no u. How many rooms and cottages does the resort accommodate?
smoking policy and are there any penalties for violation?
f. How many pools and slide does the resort have? How deep is the adult and kids v. How many guest/s can you accommodate? What is the maximum capacity?
swimming pool?
g. How many slides does the resort have? Are there any life guards in each slide w. Do you allow the guest/s to bring food inside the resort?
areas?
x. Are the guest/s prohibited to bring liquors around the resort? Are there any
h. How many public shower rooms are available? penalties for violation? How do you handle drunken guests?
i. Does the resort offer swimming lessons and training session?
y. Does the resort offer food? If so, what do they do with the leftovers?
j. Do you have overnight swimming? If so, until what hour?
z. Has there been an existing issue about food?
k. In case of any accident/s, does the resort have its own emergency vehicle?
aa. How do you maintain the cleanliness of the pool, the rooms , the comfort rooms,
l. Do you always have a doctor on call? and the resort itself? Do you have an allotted schedule of cleaning the areas?
Does the employee/s often change the bed sheet/linens?
m. Where is the nearest hospital? Do you have any emergency hotline numbers?
n. Do you have first aid kit? Is it accessible whoever needs it? How many first aid kit bb. Does the resort implement a training sanitation for the employee/s? How do you
do you have? Do you always double check the expiration date and contents? maintain your waste disposal? Is it properly segregated? How often are the
waste/s being collected?
o. How many life guards do you have? Are they licensed or trained? cc. Does the resort conduct pest control?
dd. Do you have enough security guards to ensure the safety of the guests and
p. Are there any cases of drowning? If none, are there any untoward incident everyone who’s in the resort? How many guards are present in the resort? How
happened? often do they do their rounds?

q. In case of fire, are there any fire extinguisher/s readily available? If so, where is it ee. How many surveillance cameras do you have?
located and is it accessible in case of emergency? And does the resort usually
change it? Like every year/ within six (6) months?
Procedures for Data Collection and Analysis Interpretation

Timeline (breakdown of events)

Data gathering (start,who,where,end)
 Results and Discussions
• Resort
The Resort has been operating for 5 years. The Resort has two main entrance and exit gate. They have 9 employees and IDs are not available/used. Summer is the
peak season of the resort. They have smoking area designated

• Pool
For the Adult, the pools its 4-6 ft. and for the Kids its only 3.5ft There is no slide in the pool. They have 3 public shower room & 3 open showers. They have no
swimming lessons and training sessions unless personally rented for such purpose. Overnight swimming starts at 8 pm until 4 am.

• Emergency
The resort doesn’t have their own emergency vehicle but private vehicles are available in case of emergency. They don’t have a doctor on call. San Juan de Dios is
the nearest hospital. There is no emergency hotline except the national liners. There is an available first aid kit and life guard. The resort stated that there are no
cases of drowning nor untoward incident happened. They didn’t implemented an emergency management plan. They have adequate provision of emergency power in
case of electrical outrage. They have no smoke detectors of their rooms.

• Foods & Drinks

Bringing of food inside the resort is allowed. Liquor is not prioritized and they have also their own bar. In case of unpleasant behavior from guests, the resort have
people to control and monitor them. The resort offers foods and they use the leftovers for dog food or segregated in trash.

• Maintenance
Maintenance schedule is observed to maintain the cleanliness of the pool, the rooms, the comfort rooms, and the resort. There is a sufficient number of garbage are
collected daily. The resort conducts pest control whenever its needed.

• Security
There are no security guards but Brgy. Tanods are always in the area. The resort have 15 CCTV/s.
Conclusions and Recommendation

The researchers of this study have the following recommendation:

References

https://researchgate.net/publication/3222222232_Risk_Management_Practices_in_Tourism_Industry_-
A_Case_Study_of_Resort_Management

http://www.degruyte.com/downloadpdf/j/ejthr.2016.7.issue-1ejthr-2006-0007/ejthr-2016-0007.pdf

https://www.google.com/amp/s/www.researchgate.net/publication/28806453_The_importance_of_safety_and_secu
rity_for_tourism_destinations/amp
APPENDIX