SESI 4 Presentation: Mapping Customer Behavior

(Customer Journey)
 JADWAL PELATIHAN
SESSION DAY 1 DAY 2 DAY 3

Overview:
Exercise:
I Customer Experience Blueprint as
Discovering Customer Experience Mapping Interactions with
08.30 – 10.30 a Tool To Achieve Customer
Company
Engagement

10.30 – 10.45 Morning Break

Presentation:
II Mapping Customer Behavior Exercise:
Mapping Interactions with
10.45 – 12.00 (Customer Journey) Discovering Customer Experience
Company

12.00 – 13.00 Lunch Break

Exercise:
III Mapping Customer Behavior
Presentation:
Building People & Culture
13.00 – 15.00 (Customer Journey)
Discovering Customer Experience

15.00 – 15.15 Afternoon Break

Presentation:
IV Mapping Customer Behavior
Mapping Interactions with
Putting It All Together
15.15 – 17.00 (Customer Journey)
Company
Let’s Present it!
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