Intelligent Knowledge System

by
H.Abinaya
III B.Sc.CS(SSS)
 Synopsis
• An organization/company will have a number of products and
services they may offer to their customers. Depending on the
type of business or service offered the customers may have
several doubts/complaints/problems. The “IKS” helps to
accomplish this task of solving and clarifying the customers’
queries. This product facilitates the user to submit online
complaints independent of the system
• The “IKS” can be used by a business organization to provide
online support to its customers. This may include questions
about their services or even complaints the customers may
have. Although a manual system can be done, time plays an
important role in customer satisfaction.
 Company Details
ABOUT US
Gateway Software SolutionS(G3S), Coimbatore Software
Development Company provides various services and solutions to their clients
in the area of Software Development especially in ERP, CRM and Mobile
Application Development. It has also now expanded the services on Search
Engine Optimization and Software Testing.

CLIENTS - 1200

ITEM SOLD - 1277

PROJECTS - 869

AWARDS - 76
MISSION
Our Mission is to serve the industry with Quality products and to train an
Individual, who can endure all the needs of the industry. Following the motto
“PATH TO SUCCESS”,G3Sfocus on Software Development and Corporate
Training, thereby creating a trend mark in the IT industry.

VISION

Our Vision is to serve the industry with Highly Qualified Professionals with
the vigorous Training in the current trends through our Training sector and to
develop a superior rapport with our business clients.
 System analysis

• Existing system

• Proposed system
Existing system
Proposed system
 System Requirement

• Hardware

• Software
 Hardware Requirement

Processor : Intel Processor

RAM : Min 512MB
Virtual Memory : 64 Megabytes
Hard Disk : Min 80 GB
 Software Requirement

Operating System : Windows 2000

Server side Script : Java

 Module
• Client Module
• FAQ Module
• QA Module
• CSR Module
• Reports
Client Module
The client is the customer for this software company. While
client purchasing software the company will provide an account
number. Through this number username and password can create.
Using this client can logon to the website. Client can view the solutions
from FAQ list and if it requires client can post new Complaints and can
get the solution back through this website itself.

FAQ Module
This module consists of a list, which is FAQ list. Here
in this list we will have the Frequently Asked Queries and the solutions.
The client can view this list and if the query exists then client can
obtain the solution directly. In this Module we will categories the
queries based on Software. If the query is not existing the client will
send a query to the company.
QA Module
This module is to supervise the queries and the solutions. The Quality
Analyzer is like supervisors. The query from the client will come to the QA.
QA will verifies the query. If it is valid it will forward to the CSR otherwise it
will be discarded there itself.
QA will obtain the solution from CSR and check the quality of
the solution. If it is quality solution then it will send to the Client else it will be
resend back to the CSR.

CSR Module
CSR module is the place where the actual processing takes
place. The CSR will receive the queries from the QA and he will provide
solution to the queries and will forward it to QA. Here the CSR has to satisfy
three constraints, If CSR is opening a query then CSR should provide the
solution within 10 minutes, Per day CSR should provide solution to 50 queries.
Per month a CSR should provide solution to 1200 queries.
Reports
Here in this module we will separate the reports. The day wise
reports of the CSR , QA and Complaint. Then the monthly repots provided.
Thank you