DEMING’S 14

POINTS FOR TOP

MANAGEMENT
 William Edward
Deming
A statistician who went to Japan to help with the census
after World War II, Deming also taught statistical process
control to leaders of prominent Japanese businesses.

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“
By improving quality,
companies will
decrease expenses as
well as increase
productivity and
market share.

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1
Create constancy
of purpose toward
improvement
of product and service, with the aim to
become competitive and stay in business,
and to provide jobs.
2
Adopt the new
philosophy
Western management must awaken to the
challenge, must learn their responsibilities,
and take on leadership for change.
3
Cease dependence
on inspection to
achieve quality
Eliminate the need for massive inspection
by building quality into the product in the
first place.
4
End the practice of
awarding business
based on price tag
may also be referred as to use a single
supplier for any time.
5
Improve
constantly
and forever the system of production
and service, to improve quality and
productivity, and thus constantly
decrease costs.
6
Institute Training
on the job
Encourage staff to learn from one
another and provide a culture and
environment for effective teamwork.
7
Institute
Leadership
Supervision of management needs
overhaul, as well as supervision of
production workers.
8
Drive out fear
so that everyone may work effectively
for the company
9
Break down
barriers between
departments
People in different departments
must work as a team, to foresee
problems of production
10
Eliminate
slogans
Slogans sound so nifty, but do they
have any real effect?
11
Eliminate work
standards (quota) on
the factory floor.
You are working as fast as you can, but
are you working as well as you can?
12
Remove barriers
that rob the hourly worker, people in
management and in engineering of
his right to pride of workmanship.
13
Institute a program of
education and self-
improvement
When people are learning things that are
relevant to their jobs their skills improve,
and they are better able to face the
challenges
14
Make
"transformation"
everyone's job
Put everybody in the company to work
to accomplish the transformation.
Thanks!
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