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Management Review 2012 Dec
Management Review 2012 Dec
Panel Discussion
Carrie Cabak
With 27 years of quality experience as a lead auditor, teacher, business
consultant, and quality manager, she has worked at Garmin for almost 7
years.
Bogdan Moyseowicz
With over 30 years in manufacturing quality, he is presently implementing an
ISO9001 compliant QMS at Benchmade Knife Co.
Tom Raab
With over 20 years experience in manufacturing engineering and 5 years as
a quality manager, he works at Biamp Systems, developing the QMS and
gaining ISO9001 certification.
Pete Wilson
During the last 14 years as a quality manager at Coca Cola, he has
implemented ISO22000, ISO9001, ISO14001, and ISO18001.
ISO9001 Quality Management
Requirements
Top management shall review the
organization's QMS, at planned intervals,
to ensure it continuing suitability,
adequacy and effectiveness. This review
shall include assessing opportunities for
improvement and the need for changes
to the QMS including the quality policy
and quality objectives.
ISO9001 Quality Management
Requirements
Review Inputs
Results of audits
Customer feedback
Process performance and product conformity
Status of preventive and corrective actions
Change that could affect the QMS
Recommendations for improvement
ISO9001 Quality Management
Requirements
Review Outputs
Decisions and actions related to:
Improvement of the effectiveness of the QMS
and it processes
Improvement of product related to customer
requirements
Resource needs
Carrie Cabak
Quality Manager
Garmin
Management Review Experience
• Paper/Paper Products
• Electronics Manufacturing
• Hi-Power Electrical Equipment
• Medical Devices
• Metal Forming
• Plastics
• Software/Database Development
Regulatory Experience
• UL/Product Safety
• FDA – Medical Devices
• FAA - Avionics
Keys to Success
• Address the “So What?”
• Aligned
• Right audience
• Meaningful
• Specific
• Realistic
• Metric-centric
• Apply “P2DCA”
• Live the Quality Policy!
Things that don’t work…
Management Review:
•The person at the top needs to own it
•It’s NOT a “Dog-and-Pony” show!
•There has to be open and honest
discussion of issues at hand
•Don’t allow anyone to play the blame
game
•Actions must follow the review
Educate Senior Management on
their role
•Suitability
– Is the QMS suitable and appropriate for the
business and its processes?
•Adequacy
– Is it adequate to ensure customer
satisfaction from source to customer?
•Effectiveness
– Does it do the job it was designed to do?
Metrics for Management Review