E-Canteen Management System

E-Canteen

e-Canteen is an automated canteen management module that takes the administrative burden away from
the ordering, cash collection & handling and billing processes.
It follows:
Action: Time Consuming, Availability
Object: Manual Process to Digitalize
Qualifier: Automate Process, Save time
End Result: User Satisfaction, Time Utilization

How can I Design(Action) my e-Canteen(Object) Service more effectively(Qualifier) so that larger group of
people(End Result) will use this service.

As of: January, 6, 2020 Department: My.Serve 2

User Persona

Example :-
 Name: Mrs.Gore
 Position: ADMIN
 Education: MBA(Marketing)
 Field: Facilities
 Report Line: HR
 Solution of Interest: Employee Welfare, Cafeteria Management

As of: Jan 6, 2020 Department: My.Serve 3

 Operational Roles and Responsibility

Main Roles And Performance Index Resources for

Responsibility Information
• Food Quality
• Management of • Internet
• Continuous
Canteen Staff and
improvement in • Network within the
Operation.
Quality Industry/ Company
• Policies and
• Survey/ Feedback • VWITS Portal
Purchase.
• Budget/ Cost
• Stock
Management
Management
• Planning Special
Events and
Activities

As of: Jan 6, 2020 Department: My.Serve 4

Questionare…….?

1. How you manage your current process ?

2. Do you have data about daily consumption?
3. How you maintain the track of daily activity of every person using your system?
4. What are the Challenges you are facing in the current system?
5. Do you follow any mechanism for Survey/ Feedback from user?
6. Any Customer Engagement Activity for your user/Employee ?

As of: Jan 6, 2020 Department: My.Serve 5

Customer Journey in Current e-Canteen System

Payment-
Customer Cafeteria Wait in Queue
Only Cash

Wait for Order to

Receive

As of: Jan 6, 2020 Department: My.Serve 6

Customer Journey Mapping

User Submit Order

Login to
i.serve Opens
Go through Decide Order
Service
Menu

Notification to Canteen
user with Order Approval
PayOrder and No.
Receives Food

As of: Jan 06, 2020 Department: My.Serve 7

As of: Jan 06, 2020 Department: My.Serve 8