HUMAN

RELATIONS
 HUMAN RELATIONS THEORY

HUMAN RELATIONS refer to the

way in which managers interact
with their subordinates.
Origins of human relations theory
Human relations theory (HRT) is
normally thought of as having its roots
in the Hawthorne Studies conducted in
the 1920s and 1930s at the Hawthorne
works of the Western Electric Company,
near Chicago in the United States.
Principles of Human Relations Theory
➢Human relations theory is characterized by a shift in
emphasis from TASK to WORKER
➢Go beyond physical contributions to include creative,
cognitive, and emotional aspects of workers
➢Based on a more dyadic (two-way) conceptualization of
communication.
➢SOCIAL RELATIONSHIPS are at the heart of organizational
behavior--effectiveness is contingent on the social well-being
of workers
➢Workers communicate opinions, complaints, suggestions, and
feelings to increase satisfaction and production
➢Origins (Hawthorne Studies & work of Chester Barnard)
Human Relations School of Management - Elton Mayo
(Harvard
Objective of human relation
theory
To strengthen and appreciate the human assets
continuously by providing training and development
programs.
To establish and maintain organizational structure
and desirable working relationships among all the
members of the organization.
To provide fair, acceptable and efficient leadership.
To provide an opportunity for expression and voice
management.
Objective of human relation
theory
It also seeks to make employment and
working conditions less impersonal
• To secure the integration of individual or
groups within the organization by co-
ordination of the individual and group goals
with those of the organization.
 Ten Commandments of Human
Relations
1. Speak graciously to people
2. Smile at people
3. Call people by first name
4. Be friendly and helpful
5. Be cordial
6. Be genuinely interested in people
7. Be generous with praise, be cautious with criticism
8. Be considerate of the feelings of others
9. Be thoughtful of the opinion of others
10. Be alert to give service
To maintain good human
relation
 Give credit to whom credit is due
 Be grateful always
 Admit your mistakes. Recognize the merits of
others’ opinions
 Criticize or argue tactfully
 Keep secrets
 Be fair always
 Give compliments and praises freely
 To maintain good human
relation
 Maintain a moderate level of humility.
 Be kind, generous, and helpful.
 Be honest.
 Be firm with your reasoned convictions
 Shun vices.
 Respect the convictions, beliefs, and practices of
others.
 Be a good, law-abiding citizen Be friendly
 To maintain good human
relation
Be dependable, responsible, and keep promises.
Be punctual
Be resourceful, hardworking, and frugal.
Be firm with your reasoned convictions.
Shun vices.
Respect the convictions, beliefs, and practices of
others.
Be cooperative in group undertakings
Difficulties in developing human
relations
 Different social economic, religious and
educational background of the persons involved in
educational administration
 Immature pupils with their typical and peculiar
problems
 High expectations of the community from the school
 Desire of the leaders of the community to play
dominant role in educational matters
Difficulties in developing human
relations
 Limitations of the administration to provide good
conditions of service to the teachers
 Separatist tendencies among the persons involved
in educational administration
 Clash of personalities when the members differ
widely on their frame of reference towards various
matters in education
 Inability of the educative process to give immediate
turnouts
Human Relation Theory
in Educational Institution
 Organizing and planning practice
 Clearly defines the duties of his co-workers and
prevent overlapping

 Delegates responsibility with the necessary authority

for effective action

 Distributes work in a way that every member of the

staff makes use of his talent

 Maintains an organization according to current need

 Habit of judgment
 Decides cases promptly
 Perceives true qualities of people
 Makes decisions without bias and prejudice
 Employ experienced teacher
 Should have the quality to differentiate between
right and wrong
 Scholarship
 Encourages through scholarship
 Respects men of scholarship
 Possesses extensive knowledge in the field of
education
 Applies scientific method in dealing with problems
 Relationship with students
 Loves them intensely
 Shows interest in student activities
 Shows due regard to their personality
 Shows friendliness towards individual students
 Shows a spirit of oneness and belongingness with them
 Gives due regard to student opinion
 Takes a keen interest in the welfare of the students
spares time for conferences
 Shows a keen interest in solving their problems
 Personal qualities
• Character
• Intelligence
• Integrity
• Emotional stability
• Cheerfulness
• Courtesy
• Ability to mix friendly with
students
• Good health
• Creative thinking
• Confident
• Outgoing
• Tolerance
 Professional knowledge and skill
• Knowledge of school administration
• Knowledge of official routine
• Understanding of child nature and development
• Understanding of teaching methods and techniques
• Ability to guide teachers in managing their classes
• Desire for self-improvement
• Pride in the profession
• Enthusiasm for teaching and supervision
• Sensitive to the feelings of and reactions of the staff and
students
• Skillful in gaining and maintaining the respect of the staff
and students even in situations were there are strong
differences of opinion
 Benefits of human relation model in education
 Creating a good relation between students
and teacher
 Teacher will be experienced
 Students and teacher will be inspired
 Students will be creative, confident outgoing
3 TY P E S O F
R E L ATI O N S H I P S

THA
T EACH INDIVIDUAL MUST MANAGE

1.RELA
TIONSHIP WITHIN
OURSEL VES
2.ONE-TO-ONE RELATIONSHIPS
3.RELA
TIONSHIP WITHIN A GROUP
1. RELA
TIONSHIP WITHIN OURSEL
VES
2. ONE-TO-ONE RELA
TIONSHIPS
3. RELA
TIONSHIP WITHIN A GROUP
MAJOR THEMES IN
HUMAN RELA
TIONS
1. COMMUNICATION
1. COMMUNICATION
2. SELF-AWARENESS
3. SELF-ACCEPTANCE
4. MOTIVATION
5. TRUST
6. SELF-DISCLOSURE
7. CONFLICT RESOLUTION
HUMAN RELATIONS:
BENEFIT YOU
 Sources
http://www.briantracy.com/blog/personal-success/master
http://www.merriam-webster.com/dictionary/human
%20relations
Thank
You