HOTEL MINDSET

ATTITUDE & BEHAVIOUR

AS AHOTELIER
TRAINING
CONDUCT BY : DEPARTEMENT PERHOTELAN
ATTITUDE AND BEHAVIOUR
IS EVERYTHING
What is attitude and behavior ?
ATTITUDE Adalah Sikap, tingkah
laku atau perilaku seseorang
dalam berinteraksi ataupun
berkomunikasi dengan sesama
manusia.
BEHAVIOR adalah Tingkah Laku
atau perilaku manusia yang di da
pat dari hasil belajar.
PEOPLE CHARCTER

1 2 3 4

5 6 7 8

9 10 1 12
HOW ABOUT THEIR ATTITUDE ?

CAN WE FOUND OUT ?

THE ICEBERG
THE ICEBERG
ONLY 10% OF ANY
ICEBERG IS VISIBLE
ABOVE THE SEA.
THE REMAINING 90%
IS INVISEBLE BELOW
SEA LEVEL
THE ICEBERG
The Iceberg phenomena is also applicable on
human beings

=
Let each letter of the alphabetic has a value equals
to it sequence of the alphabetical order:
Let each letter of the alphabetic has a value eq
uals to it sequence of the alphabetical order:
THE CAN DO ATTITUDE

 You CAN DO everything, but not

all at once
 You CAN DO everything, but you’l
l need help
 You CAN DO everything, but you
may not be the best at everything
BILL GATES
Founding of Microsoft

Knowledge CAN be learned,

Skill CAN be trained But the
most important from all of
that is ATTITUDE