EFFECTIVE ORAL

COMMUNICATION
FACTORS AFFECTING EFFECTIVE ORAL
COMMUNICATION
Experience and backgrounds differ between speaker and listener
We fail to convey the information the listener needs and can
understand
Our stereotypes and beliefs influence what we hear
Our emotional state of mind colors what we hear
Often we discredit a speaker’s message because we suspect his
motivation
We fail to evaluate the meaning behind what we hear
Often, what we say has symbolic meanings for others
Words have different meanings for different people
Our reference group often dictates the way we hear a message
Tendency to evaluate
PROBLEMS IN ORAL COMMUNICATION
Oral communication problems can be broadly divided
into three groups. They are

Physical problems
Semantic problems
Psychological problems
PHYSICAL PROBLEMS
The physical process of passing a message may be
disrupted or distorted by many difficulties like
Transmission loss
Noise
Distance
Atmospheric disturbances
SEMANTIC PROBLEMS
This may be due to language, signs, symbols, or signals.
The message is affected by a number factors like
The similarity of past experience of the sender and the
receiver
The environment in which the communication take
place
The degree of abstractness of the symbols used
The complexity of the phrases used
PSYCHOLOGICAL PROBLEMS
Acceptance of a communication by the receiver is a
psychological phenomenon. It is affected by factors like:
Sensory factors
Age
Sex
Educational levels
Economic level
Regional differences
Personality factors
 GATEWAYS TO EFFECTIVE
COMMUNICATION
Understanding each other’s point of view
Listening with understanding
Before you communicate something put yourself in
your listener’s shoes
Timing of communication
Sincerity
Freshness
 EXECUTIVE’S GUIDE TO ORAL
COMMUNICATION
Is your presentation style attractive?
Have you been courteous in greeting the audience?
Is your voice level loud and clear?
Is your message interesting to the audience?
Have you broken your speech in coherent and logical
sections?
Have you used simple words in your talk?
Have you used a positive tone?
 TEN COMMENDANTS OF GOOD
ORAL COMMUNICATION
Seek to clarify your ideas before communicating
Examine the true purpose of each communication
Consider the total physical and human setting whenever you
communicate
Consult with others, where appropriate, in planning communication
Be mindful, while you communicate, of the overtones as well as the
basic content of your message
Take the opportunity, when it arises, to convey something of help or
value to the receiver
Follow up your communication
Communicate for tomorrow as well as today
Be sure your actions support your communication
Seek not only to be understood but also understand-to be a good listener