BUSINESS LETTER

• A business letter is a formal communication used by

a company for internal or external purposes. Business
letters can be written for the following purposes:
introducing a product to prospective customers;
showing gesture of appreciation; thanking business
partners or clients; providing incentives; making a
complaint; suggesting solutions; applying for a
position; informing employees clients; etc. Recipients
of business letters can range from employees [all
ranks] to clients or other companies.’
• HEADING
- You can find the complete address of the sender in the
heading. Usually companies have customized papers
with or soft copy of the design of their heading.
• DATE
- A business letter is formal, so you must spell out the
name of the month, followed by the day and the
year.
• INSIDE ADRESS
- On this part, you have three lines. On the first line,
you need to write the complete name of the
recipient. On the second line, write the position of the
person. On the third line, write the complete address
of the company.
• Salutation
- You are going to address the recipient on this line. You start by
writing the abbreviation for the appropriate designation of the
person followed by his/her surname. End it with a colon.
• Introduction
- This part is where you indicate the purpose of letter for the
information of the recipient. Remember that your letter is not
the only letter he/she receives everyday so state the reason for
your letter at the start.
• Body
- All supporting details for the purpose of your letter should
be written in the body. This part can utilize more than one
paragraph depending on the message that you wanted to
impart, but always bear in mind that your letters should not
be burdensome to read.
•CONCLUSION
- This is the part where you wright you appeal or the
action that you would like your recipient to do.
• COMPLIMENTARY CLOSE
- You should end your letter according to your
relationship to the recipient. Do not use endearing
words if you do not have an intimate relationship with
the recipient. Always maintain formality until the end
of the letter.
•SIGNATURE LINE
- On this part, you have to write your complete name
on the first line. You indicate your designation on the
next line.
• INCIDENT REPORTS
-An incident reports is a form that discloses details of an unpremeditated
event that happened in the work place. This report is done to document
unusual events that might result to disputable issues. Examples of unusual
events are: chemical spillage in a factory; conflict between a food
attendant and a guest resulting to public scandal, an event that expose
an employee to a certain risk, loss of personal belonging in the company,
etc.
In writing your incident report you need to secure a form from your
company. But if the company does not have a form, you may use the
guide below to draft your incident report:

1.FIND THE FACTS AND BE SPECIFIC IN NARRATING EVERYTHING THAT

HAPPENED.
-Facts may be; date, time, location, names, job, tittles, department,
immediate supervisor, names of witnesses, events leading to incident,
exactly conditions, circumstances, specific injury, type of treatment for
injuries, damage to equipment, materials, etc.
2.DETERMINE THE SEQUENCE.
-Find the events that are leading up to the incident; are involved in the
incident; are immediately following the incident.
3. ANALYZE.
- Make a through investigation of the causes of the accident.
Include factors that contributed to the accident.

4.RECOMMEND.
- Endorse corrective actions.

 Be totally honest and accurate when writing an incident

report. Do not let your bias against the person influence your
report. An inaccurate and bias report may cause the dismissal
or suspension of people who do not deserve them.
 COMMUNICATION FOR ACADEMIC PURPOSES
SPECIFIC OBJECTIVES:
At the end of the chapter, the learners will be able to:
- Write and present a research proposal using appropriate tone,
conventions, and reference styles;
- Adopt awareness of audience and context in presenting ideas; and
- Convey ideas through oral, audio-visual, and/or web-based
presentations for different target audiences in local and global settings
using appropriate registers.

Writing research has been introduced to you during your senior high
school years. Now that you are in college, research can take many forms
depending on the program that you enrolled in.
- Research related writings may take the form of a simple report, feasibility
study, product development, strategic management report, capstone,
communication plan, thesis, development plans, research journals, etc.
• Just a note though; Remember to always document where you
found the material or information. You may write this on top of
the information or note. This will be very helpful when you start
the writing part of the study.
• For your literature or research materials ,you may use the
following:
1. General Reference Materials
- General reference material would include dictionaries, encyclopedias,
almanacs, book of quotations, a company’s bulletin of information,
handbooks, and annual reports. Dictionaries and encyclopedias may be in
the electronic form. You may use information from these materials in writing
backgrounds for your study.
2. Periodicals
- Publications that are regularly printed are considered periodicals.
Examples of periodicals are newspapers, magazines, research journals,
newsletters, and gazettes. Some of these materials can be retrieved
from the internet.
3. Books
- Books are one of the most common materials utilized by
students when making a research study. You do not have to
read the whole book, unless you are making a study about the
book itself. You just need to get relevant information from the
book.

4. Electronic Resources
- Electronic resources are information that can be found in
the internet. Dictionaries, encyclopaedias, article and full
journals, thesis and dissertations, books, and audio-visual
information are examples of information that can be availed
from the internet.
 HERE ARE SOME TIPS IN USING KEYWORDS IN SEARCHING
FOR INFORMATION FROM THE INTERNET:
1. The use of “and” or “+” between two words
• heart “and” failure
• heart “+” failure
• This will yield information on heart failures only and not all the
problems relate to heart disease.

2. The use of “not” or “–“ between two words

• fruits “not” citrus
• fruits “-” citrus
• This will yield information about all fruits except citrus fruits.
3. Surrounding key words with quotation marks
• “production design”
• This will yield information about production design but not
production alone or design alone.

4. Connecting keywords with “or”

• Pastry or chef
• This will yield information pastry chef, pastry or chef.

5. Putting an asterisk [*] after the word

• bio*
• This will yield information about biology, biography,
biotechnology, Bio-Rad, bio oil. [all words with the bio prefix]
THAT’S ALL THANK YOU
 GROUP 8
• Judy Ann Tabisora
• Janine Macatuggal
• Angeline Laddaran
• Arnel Vista