MEGASOFT SOLUTIONS INDIA PVT. LTD.

GLOBAL LEADER - PAYROLL & HRMS SERVICES

ABOUT MEGASOFT

22 YEARS IN BUSINESS
With its inception in 1996, it took more than two decades

01 of immense hard work, dedication and persistence for

Megasoft to be globally reckoned as one of the best
Payroll, Compliance and HRMS Solution provider.

Long Association with Existing Clients

Megasoft is proud of its long association with Existing
Clients. Owing to such a long journey, our processes
are fully compatible and customized to handle
Customer requirement.
02
GLOBAL REACH, LOCAL EXPERTISE

04 Megasoft’s office network and subsidiaries span

over many countries in Europe, America, Asia &
Australia. In Budapest, Hungary, Megasoft is
represented by EastEuroCo, ably headed by
Sándor Söpkéz.
AUTOMATION AND INTEGRATION
Megasoft’s payroll software is specifically designed
to ensure seamless customization thereby giving our
clients an ability to upgrade to a solution that best
suits their needs. It offers customized API’s for
03

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smooth integration with third party softwares such as
SAP, Oracle, Success Factor etc.
OUR JOURNEY IN INDIA & ABROAD
Established in New Delhi, India
1996 In the very beginning, Megasoft started its journey by
offering Payroll Management Solutions from its New
Delhi Office.

Started Pan India Operations

With the launch of its new Employee Self-Service
2003
Portal and compliance Management Solutions,
Megasoft began its operations on a Pan India
Level with multiple globally renowned clients.

In 2009, Megasoft inaugurated its State-of-Art

2009 Centralized Processing Centre in the millennium
city of Gurgaon.

2012 2018

Europe & USA

South East Asia & Australia
From this year, Megasoft’s
By the mid of 2012, Megasoft was successful International Subsidiaries are
in expanding the network of its offices to Hong fully functional in Germany,
Kong, Singapore, Bangladesh and Australia. Hungary and United States.
OUR GLOBAL OFFICES

Hungary

Bangladesh
Germany
USA
India Hong Kong

Dubai

Australia

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OUR STATE-OF-ART PROCESSING CENTRE

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OUR SERVICES: “SINGLE STOP SHOP FOR ALL YOUR BUSINESS NEEDS”

PAYROLL MANAGEMENT

HRMS SOLUTIONS

COMPLIANCE MANAGEMENT

ACCOUNTING SOLUTIONS
- VENDOR BILL PROCESSING
- TRAVEL & EXPENSE MANAGEMENT

LEGAL CONSULTANCY
- LABOUR & CIVIL LAWS

TAXATION SERVICES
- DIRECT AND INDIRECT

AUDIT & ADVISORY SERVICES

WHY MEGASOFT?

Long history of association with

multinational companies owing to our
flexibility and quick adaption to change
management.
2
Tailor made solutions build
around companies’ business
needs and expediencies.

1
Flexible and compatible payroll
software along with best-in-class IT
4
infrastructure manned by dedicated
Dedicated team for providing multiple
professionals to deliver the best
services including:
services every time.
 IT Helpdesk
 CRM Tool
 Toll Free Number
 Compliance Management

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 Assistance for International Workers
RELATIONSHIP ADVANTAGE: BUCKET OF ADDITIONAL SERVICES OFFERED

Employee Data Migration & Centralized Database Creation

Software Customization & Third Party Integration

Host-to-Host Salary Transfer & Assistance in TDS

Assistance in Tax Filing, WPS and IW Management

Filing of individual Tax Returns, TDS Returns, PF
and ESIC Returns

Payroll HRMS Accounting Taxation Compliances

Handling Provident Fund (PF) Cases & Liasoning

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FACT FIGURES
Legacy clients for whom Megasoft has
always been the preferred payroll partner.
Few or our legacy clients that deserve a 25+
mention are Vodafone, Air France, KLM
Royal Dutch Airlines, Hermes etc.
Multinational clients including fortune 500
companies. Some of our widely served
industries include Aviation, Manufacturing,
120+
Media, Telecom, PSUs and FMCG.
Ranked first by Glocalized HR as the best
payroll and HRMS service providers in the
1 st industry.
Honored from HRD Congress with Human
Resource Vendors Award in 2016 for
providing outstanding payroll services and
solutions.
Highly experienced professionals from
250+
multiple domains including Certified Payroll
Managers, Chartered Accountants, SAP
Accountants, Software Developers, Security
Advisors and Compliance Managers.
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WHAT MAKES US SHINE BRIGHTER

Payroll Processing Other Achievements

More Than 2,00,000 Pay Slips 0.1% Record Attrition Level of

Processed Each Month Managers From Past 20 Years

99.96% Record Uptime and 100% Huge TDS Demand of Millions

Accuracy with Adherence to SLAs neutralized for customers

1 Months – Time Taken For Successfully Resolved More Than

Complete Data Consolidation of 500000 PF Issues of Customers
customers

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OUR EDGE

CLOUD COMPUTING
Megasoft’s in-house payroll software is based on cloud platform to ensure seamless data transfer
between client and processor thereby ensuring efficient payroll processing within the defined TAT.
1

MANAGEMENT OF INTERNATIONAL WORKERS

2 As an added advantage, Megasoft provides management facility of International Workers including

Provident Fund (PF) Maintenance, Remittances through 15CA and 15 CB, Co-ordination with
Banks, Processing Travel Claims and related formalities.

TAX WORKING ASSISTANCE

Our in-house accounting team provides tax working assistance at year end to employees with
respect to whom there are entity changes within the group. Such services are offered at NIL cost
3
owing to our relationship with customer for more than one and a half decade.

ASSISTANCE IN COMPUTATION OF OTHER INCOME

4 In addition to online tax calculator, Megasoft also provides assistance in computing other income
including income from previous employer, income from property and other related income. Megasoft

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also assists its clients in filing of papers, documents and their safe custody & maintenance.
WHAT OUR CLIENTS SAY!

“We appreciate the work of Megasoft
on providing accurate and timely
payroll, HRMS and taxation services.
1 2
This includes salary processing,
Statutory Compliances, invoice
generation, handling legal matters
and swift assistance in handling all
our accounting requirements.”
“Our experience of working with the
Megasoft team has really been
wonderful and outstanding. One thing
I would really like to highlight about
their work is their ability to swiftly
understand the service requirements
and deliver extremely best in short
span of time.”

“We are known to Megasoft for a long
time and over all these years they
have evolved into a truly international
organization. Considering the
dynamism required in providing
payroll & HRIS services, Megasoft
team is really proficient at its work and
clearly understands all our business
needs.”
“Megasoft has been serving us with
effective HRMS, Payroll & Taxation
Services for a long time. Their
proficient team comes up with new
ideas and concepts every time that are
3 4 creative as well as useful. The brilliant
work they did for us is at par with
international standards.”

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HANDYHR – OUR IN-HOUSE MOBILE APPLICATION

With the advancement of technology, Megasoft

has let the world come in your pocket and that too
in a single touch. From pay slips to Form 16,
HandyHR provides online access to all your
payroll related documents and much more.

Mobile phones have taken over the world and

enterprises all across are using these devices to
power their operations. HandyHR, our mobile
based application is developed and designed
keeping in view the rapidly growing demand for

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anytime, anywhere manpower management.
ACCESS BEST-IN-CLASS HRMS SERVICES – ANYTIME, ANYWHERE

PAY SLIPS, FORM 16 &

01 DOCUMENTS DOWNLOAD

02 INVESTMENT DECLARATION
& REIMBURSEMENT CLAIMS

03 LEAVE & ATTENDANCE

04 24X7 QUERY HELPDESK

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CRM HELPDESK FOR EMPLOYEE QUERY RESOLUTION
HANDLING HUGE QUERY VOLUMES
Our helpdesk team is capable enough to
handle huge volume of client queries. For F.Y.
2017-18, we efficiently addressed more than
TRACK & PRIORITIZE QUERY REQUESTS 12,000 queries through our CRM helpdesk .
Query requests can be easily modified with
different status such as open, closed, deemed to
be closed etc. Employees can also flag queries DEDICATED TEAM FOR QUICK RESPONSE
as priority if urgent assistance is required from Our helpdesk team ensures quick turnaround
the helpdesk team. within a maximum time of 24 HRS. In case of an
urgent query, our team also provides remote
support via Team Viewer, WebEx etc. so that the
work always keeps on going.
ISSUE BASED TICKETING SYSTEM
Megasoft’s CRM helpdesk automatically
assigns a unique ticket ID to each query
so that it can be easily assigned to the
concerned query delegate.

To handle employee queries and quick grievance redressal, Megasoft has launched a CRM Helpdesk which is available on both web
and mobile platforms. Our CRM helpdesk provides quick assistance related to:
 Client Queries;
 IT Related Queries; &

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 Helpdesk at Client’s End
OVERVIEW OF OUR CRM HELPDESK

Ritesh Kumar

Manoj Chawla

Nidhi Dewan

Ritesh Kumar

Aditi Bakshi

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TOLL FREE HELPDESK NUMBER

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OUR PRODUCT AND SERVICES
ONE SERVICE – MULTIPLE BENEFITS

Team of Expert Time and Highly Secure Exclusively Designed

Payroll Professionals Cost Saving Data Transfer HRIS Software

Tailored Service
Timely Audits by CISA Offerings to Best
Certified Auditors Suit Your Business

Error Free Processing Avoid Technology

and MIS Reporting Enhancement Costs

Stay Compliant to Timely Updates on Tax

Government Regulations and Legislation Changes
CRM Helpdesk Enhanced
and Support Data Security
IN-HOUSE PAYROLL SOFTWARE

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OTHER FEATURES OF MEGASOFT PAYROLL SOFTWARE

HOST TO HOST SALARY TRANSFER

Megasoft has provided host to host salary transfer thereby enabling the payments to be
automatically sent to their concerned bank (Yes Bank) and automatically processed.

FLEXI PAY MANAGEMENT

With Megasoft payroll portal, employees can easily manage their flexi benefits using a single add
and drop window. Using their User ID and Password, employee can make various changes to their
flexi benefits any day before payroll cut-off date.

CAR LEASE MANAGEMENT

We offer a basket of value added services to our clients which includes car lease management to
handle flexi declarations related to company owned cars or leased cars.

EXIT MODULE
To assist customers in management of ex-employees, we have also introduced an exit module that
comes as a separate portal for handling all queries and tasks related to left employees. This module

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has been exclusively designed by Megasoft for customers
IN-HOUSE COMPLIANCE MANAGEMENT
MANAGING THE COMPLIANCE CONUNDRUM

Highly experienced team of

compliance managers and legal
advisors for 360 degree assistance
Monitoring of compliance status
and sharing detailed compliance
health report on monthly basis
Pan India liasoning for handling
compliances under PF, LWF, PT
and Shop and Establishments Act
Managing all compliances
related to Shop and
Establishments Act
Handling settlements related
to Provident Fund (PF) and
preparation of statutory registers
under various labour laws

Compliance with laws is innate to any corporation’s business operations. When it comes to payroll, Megasoft provides effective
governance and streamlined compliance processes along with well structured, documented and robust compliance management

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frameworks to help you smoothly manage and monitor your day-to-day compliance requirements.
OUR COMPLIANCE SCOPE OF WORK

1  Taking Approvals from Authorities for Maintenance of Records in Soft Formats

2  Preparation & Maintenance of Location Wise Registers

 Online Portal for Availability of Records, Mail Reminders with Escalations, MIS
3 with Triggers and Compliance %age

 Local Representations for Handling Inspections & Submission of Challans/

4 Returns Filing

5  Assistance in Internal/ External Audits

6  New Registrations , Renewals & Amendments

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COVERED ACTS
 The Contract Labour (Regulation & Abolition )
Act-1970
 Payment of Gratuity Act-1972
 Shop & Establishment and Factory Act -1948
 Payment of Bonus Act/Rules -1965
 The Minimum wages act- 1948
 The Payment to Wages Act- 1936
 The Maternity Benefit Act – 1961
 The Workmen Compensation Act- 1923
 Employee Provident Fund Act-1952
 Employee State Insurance Act-1948
 Employee Professional Tax. Act- State Wise
 Labour Welfare Fund Act
 Equal Remuneration Act-1976
 Employment Exchange (CNV) Act-1959
 The Child Labour (Prohibition & Regulation
Act)- 1986
 Employers Liability Act-1938
 Industrial Employment (Standing Orders) Act-
1946
 The Weekly Holidays Act-1942
 The Apprentices Act- 1961
 Vendor’s Periodic Compliance Audits and
Guidance
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OUR COMPLIANCE SERVICE APPROACH

OUR REGIONAL TEAM OUR CENTRAL TEAM CLIENT HO

Local Activities Backend Support Client HO

 Challan submission  MIS & Reporting
 Inspections/ audits  Client Interface
 Registrations/renewals  Communications
(CLRA)  Legal Support
 Local support  Record Preparation &
 Liaisoning with Maintenance
respective authorities  Support to Regional Teams
 Employee assistance  Strategic Guidance to
Regional Teams
 MIS & Reporting
 Governance
 Complete Monitoring
 Organizational Goals
 Megasoft deployed
staff(s) for client
coordination

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OUR SOLUTIONS FRAMEWORK

1. Web Based Solution on Cloud

 Provisioning “True SaaS” based online portal for Employee Self Service
(ESS) and HR Self Service (HRSS)
 Online Document Repository and Physical Storage
 Location wise User specific rights (User Management)

2. Backend Services
 Day to Day administration of activities related to Statutory compliances
 Maintenance of registers, files, reports, etc.
 Returns filing, assistance in tax computation
 Transactional Activities/ Processing Claims etc.

3. Liaison Services
 Day to Day liaison (form submission/ follow up, etc..) with statutory authority
 Assistance during Inspection by concern authorities
 Statutory Compliance Registrations, renewals and amendments

4. Help Desk Services

 Web based CRM Helpdesk with ticketing system
 email based Employee help desk (for assistance in PF & ESIC)
 Telephonic Support to Regional SPOC
 Legal Support Services to Client

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OUR INSPECTION PROTOCOL

Step - 1
• Location Authority Visits clients Office for inspection, Client SPOC /
responsible person would attend them with basic courtesy and would
inform to Megasoft SPOC and Client HO about officer’s area of queries
along with name and designation of the official visited.

Step - 2
• Megasoft team would request to respective inspection authority to adjourn
the date of inspection and onsite SPOC will appear before officer/ authority
along-with requisite details/records for smoother closure of inspection.

Step -3
• Megasoft Team would close the inspection with synchronized
coordination with local authority & Client Admin office and would update to
client on closure/ status.

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ENSURING BEST-IN-CLASS SERVICE SUPPORT
FEEDBACKS
We regularly seek formal and
informal service feedback from our
clients and customers so that we
can improve our services and
deliver better than what we promise.
FLEXIBILITY
Our solutions and services are
exclusively designed with an aim of
providing maximum flexibility and
customization to our clients and let
them choose what best suits their
business.
CHANGE MANAGEMENT
Among our clients and customers, we
are truly reckoned for our effective
change management because for
any change, big or small, we ensure
that our process, deliverables and
timelines are never compromised.
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ON-GOING SUPPORT BENEFITS

Payroll Updates Software Updates Compliance Updates Customer Support

 Dedicated team to With ever evolving Keeping up with the ever-  CRM / On Call / On
research changes, technology & user changing landscape of Mail options available
notifications, requirements, there is a compliance regulations is for Support Ticket
amendments in all need to constantly one of the biggest Reporting
active regulations improve our application. challenges of our work.  Client to login support
 Proactively upgrade Megasoft ensures: Our compliance team will ticket related to
compliance calendars  System bugs make that easier with: product, content,
 Communicating resolution  Regular updates to services, etc. on CRM
changes to the users  Technology upgrades help you stay current  Timely
 Creation of content of to the newer on the latest news and acknowledgement &
new / uncovered versions. regulations resolution of tickets
regulations  Adding new features  Integration of new  User Training &
 Integration of new & functionalities in compliance changes Handholding
legislation changes payroll application with our in-house  24X7, 365 Days
with HRIS Software HRMS Application

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