Welcome to the

Competency Based
Training on Customer
Service NC II
CUSTOMER SERVICE NC II
BASIC COMPETENCIES
*Participate in workplace communication
*Work in team environment
*Practice career professionalism

*Practice occupational health and safety

procedures
COMMON COMPETENCIES

*Develop and update industry

knowledge
*Perform computer operations
*Perform workplace security and
safety practices
CORE COMPETENCIES
*Prepare products for display
*Sell products and services
*Interact with customers
*Operate retail equipment
*Balance register/terminal
*Perform stock control procedures