1

Welcome to

e-Learning: PHILHEALTH Contributions Processing

 2

!
CHECKPOINT

Processing of PHILHEALTH payment via Bancnet eGov requires access to

Electronic Premium Remittance System (EPRS).

If you don’t have access to EPRS yet, contact your local PHILHEALTH
office or visit the PHILHEALTH website to know more about EPRS.
 3

Login to EPRS to generate the Statement of Premium Click Submit

Account (SPA)
 4

Select Online Payment

in PAYMENT OPTION
1

Click Bancnet
2
 5

Click OK
 6

Click Pay Now

 7

Enter the Username

and Password
then click Login
 8

Answer the
Security Question
then click Continue
 9

Click Payments, then New Payments

 10

1
Select PhilHealth Contributions
in Payment Service

Select PHILHEALTH
in Profile
2

SPA 100000464844

Select the SPA Number

in File Format
3
Click Upload
4
 11

After successfully uploading the SPA to Bancnet eGov,

the Approver must authorize the transaction to
complete the payment
 12

Approving PHILHEALTH Contributions Payment Request

 13

Click Payments, then click Payment Approval

 14

Identify the
transaction to be
approved then click
the corresponding
Approve button
 15

Select the pre-defined

Card Number

Using the mouse, enter the 6-digit PIN

by clicking on the key pad

The 6-digit PIN is found

in the PIN Mailer provided by the
MBTC Branch of Account
2
Click Submit
4

Sample PIN Mailer

Check I Agree…

3
 16

After clicking the Submit button, a printable

Payment Instruction Transaction Receipt will be
generated. This document serves as proof of
payment.
 17

Frequently Asked Questions:

1) How do we check if payment was posted?
a. Login to EPRS
b. Click Transaction Monitoring
c. Verify the EPAR (Electronic Payment Acknowledgement Receipt) in the O.R. Number field

2) How long does it take for EPAR to be displayed in EPRS?

- From the time the transaction was authorized in Bancnet up to the following day

3) Before authorization, the Authorizer noticed an error in the submitted record. How do we cancel the transaction?
- The Authorizer needs to cancel the transaction in Bancnet first so that the SPA will be unlocked in EPRS. Once unlocked, perform
the necessary correction in EPRS, then choose Bancnet in the PAYMENT OPTION again

4) The Authorizer encountered an error “Cancellation Unsuccessful… Please try again…” How do we continue?
- The error is usually due to connection problem between Bancnet and PhilHealth and usually resolves itself

5) Can we pay over-the-counter if the SPA was already submitted to Bancnet?

- No, the SPA is already locked in EPRS. You will need to cancel the SPA first in Bancnet to unlock the SPA in EPRS. Once unlocked,
change the payment method to the desired option
 18

Frequently Asked Questions:

6) Can we pay in advance?
- Yes

7) Can we do late payments?

- Yes but EPRS will automatically compute for the corresponding penalties and then include the amount in the SPA

8) Do we still need to perform manual posting to EPRS after the payment in Bancnet was authorized?
- Not anymore. The new Bancnet-PhilHealth interface includes the posting of payments to EPRS

9) The Status Report in EPRS shows “For Posting”. What do we do next?

- PhilHealth will be the one to perform posting. The status will be updated within 3 to 5 working days

10) After clicking the Pay Now option in EPRS, the Internet browser was accidentally closed. How do we continue with the payment?
- If this happens, just open a new browser window then login directly to Bancnet. The SPA Number should already be available in
the dropdown menu
 19

End of Tutorial…