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Change Management 103
Change Management 103
Change Management 103
103
Benchmarking Findings
1
Participants from over 500
companies
More than 50 countries
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2
Participant Profile
0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Average of respondents based on 1 to 5 scale
© Prosci
Daily Actual
Desired
Weekly
Monthly
© Prosci
Percent of respondents
Executive
manager
11%
The employee's
Senior manager supervisor
11% 31%
Department
head
9% © Prosci
Topics of training:
1. Specific details of change:
- New processes;
- Systems training;
- Technical training.
2. Change management:
- Personally dealing with change;
- Managing resistance;
- Being successful in a changing environment;
3. Why the change is taking place.
Process change
Organizational 2003
change
2000
Systems change
Other
2000
50%
2003
40%
Percent of respondents
30%
20%
10%
0%
Within a Single Multiple Single Multiple Entire
workgroup department departments division divisions enterprise
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25%
2000
20% 2003
Percent of respondents
15%
10%
5%
0%
Less than 10 to 50 50 to 100 100 to 500 500 to 1000 to More than
10 1000 5000 5000
© Prosci
Telecommunications
4%
Service Industry
5%
Education
7%
Finance/Banking
Development and 10%
Manufacturing
13% © Prosci