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  • Hospital Services: by Group - 2

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    This document outlines the core and supplementary services provided by hospitals, including outpatient, inpatient, diagnostic, ICU, and rehabilitation services. It also describes the physical infrastructure of hospitals such as facilities, equipment, and parking. Additionally, it discusses how hospitals facilitate service delivery through information provision, order taking, billing, and payment options. Methods for enhancing services include health camps, counseling, hospitality amenities, customer relationship management, and safety measures.

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    Hospital Services

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    This document outlines the core and supplementary services provided by hospitals, including outpatient, inpatient, diagnostic, ICU, and rehabilitation services. It also describes the physical infrastructure of hospitals such as facilities, equipment, and parking. Additionally, it discusses how hospitals facilitate service delivery through information provision, order taking, billing, and payment options. Methods for enhancing services include health camps, counseling, hospitality amenities, customer relationship management, and safety measures.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    14 views11 pages

    Hospital Services: by Group - 2

    Uploaded by

    scribd876
    This document outlines the core and supplementary services provided by hospitals, including outpatient, inpatient, diagnostic, ICU, and rehabilitation services. It also describes the physical infrastructure of hospitals such as facilities, equipment, and parking. Additionally, it discusses how hospitals facilitate service delivery through information provision, order taking, billing, and payment options. Methods for enhancing services include health camps, counseling, hospitality amenities, customer relationship management, and safety measures.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 11

    Hospital Services

    By Group – 2
    Core Services (product)
    • OPD Services
    • IPD Services
    • Casualty Services
    • Diagnostic Services
    • ICU
    Supplementary Services
    • Radiology
    • Pharmacy
    • Health Checkup
    • Rehabilitation
    • Physio-therapy
    • Ambulance Services
    • Laundry/Catering
    • Mortuary
    Physical Evidence
    • Big Campus
    • Little away from locality
    • Equipment
    • Number of Beds
    • Pharmacy
    • Parking
    • Ambulance
    • Interior Design
    • Uniform of staff
    Facilitating in Services
    • Information
    • Order Taking
    • Billing
    • Payment
    Information
    • Bill-board
    • Doctor/ Pharmacy
    • Hospital web site
    • Television/Radio Adv.
    • Hospital help desk
    Order Taking
    • Registration
    • Over the Phone (mostly for emergency
    cases)
    • Thru referral (Doctor/ Hospital)
    • Corporate Tie-up
    Billing & Payment
    • Pay per use for medical services
    • Flat Room Rate
    • Cash Deposit/ Higher Sum Cheque
    Deposit
    • Credit Card
    • Cashless Transactions (Insurance Com.)
    • Corporate Client (credit services)
    Enhancing Services
    • Consultation
    - Free health camp
    - Health Counseling
    • Hospitality
    - Courteous Staff
    - Waiting room/ Children Playroom
    - Cafeteria
    - Worshipping Place
    Enhancing Services
    • Exceptional services
    - CRM
    - Post Treatment Services
    - Air lifting Facility
    - Tie up with transportation services
    - Same day OPD
    • Safe Keeping
    - Physical Security
    - CCTV camera
    - Patient Information Protection
    - Worshipping Place
    Thank You

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