Human resource

management
Sara Khan-16
Shobhita Mahajan-19
Divyanshi Taksali-22
Sakina Patwa-30
Saloni Piplani-31
Human resource planning
 Job Analysis
Job Analysis is a process to
identify and determine in
detail the particular job
duties and requirements and
the relative importance of
these duties for a given
job.
 Job Description
Receptionist..

● welcome and greet guests

● answer and direct incoming calls
● inform guests of hotel rates and services
● make and confirm reservations for guests
● ensure proper room allocation
● register and check guests in
● confirm relevant guest information
● verify guest's payment method
General Manager…

● Manage ongoing profitability of hotel

● Ensuring guest satisfaction targets are met
● Lead in all key property issues including
capital projects, customer service
● Ensure all decisions are made in the best
interest of the hotel
● Deliver achievable hotel budgets
● Provide effective leadership to hotel team
members
● Lead in all aspects of business planning
 Job specification
Receptionist General manager

● High school diploma ● Experience as General

● Guest/customer Manager within a
similar quality hotel
relation experience
● Degree or diploma in
● Knowledge of MS
Hotel Management
Office
● Experience in managing
● Administrative budgets and
skills forecasting results
● Excellent leadership
skills
Advertisement
in newspapers
and company
website
Recruitment Process
 Methods of recruitment
INTERNAL METHODS EXTERNAL METHODS
a)Promotions and a) Campus Recruitment
Transfers b) Advertisements
b)Job Posting c) Walk – ins
c)Employee d) Public and private
Referrals employment agencies
e) Gate hiring and
contractors
Selection Process
 General
Receptionist
• Reception Manager
• Pre Placement
• Screening Interview Presentation
• Application Blank • Group Discussion
• Selection Testing • Extempore
• Selection • Written Aptitude Test
Interviews • Preliminary Interview
• Psychometric Test
• Final Interview
• Offer Letter
Training And development
 General Manager Receptionist
On the Job Training 1. Switchboard &
Program: Clerical Skills
2. Customer Service
1. Coaching 3. Database
2. Understudy Assignments Management
3. Actual Learning 4. Booking/Reserving
5. IT skills
including
Microsoft Word
and Excel
6. Arrange Organize
meeting rooms and
accommodation
Orientation
General Manager Receptionist
1)Conduct of 1)Greeting the
Formal meeting
2)Organizational Clients
Structure 2)Phone call
3)Explain job attends
procedures, 3)Customer Service
duties, etc
4)Attendance observations
expectations 4)Flow of Work
5)Upcoming
Training
sessions
Performance appraisal
 Five objectives
1)To assist management in promotion,demotion
and transfer problems.
2)To improve job performance.
3)To increase analytical abilities of general
manager and receptionist.
4)To reveal areas where training is needed.
5)To prevent grievances.
Compensation management
 GENERAL RECEPTIONIST
MANAGER

BASE PAY 48 LAKH 5 LAKH

COMMISSION 50000 19000
OVERTIME PAY 5 LAKH 2 LAKH
BONUS 5 LAKH 60000
TRAVEL/HOUSING 50000 25000
ALLOWANCE/

BENEFITS 90000 45000

Thank you