EMOTIONAL

INTELLIGENCE
• “We are being judged by a new
yardstick; not just how smart we
are, or by our training and
expertise, but also how well we
handle ourselves and each other.”
Daniel Goleman, Ph.D.
Working with Emotional
Intelligence
EMOTIONS
A strong feeling deriving from one's
circumstances, mood, or relationships
with others.

EMOTIONAL INTELLIGENCE
The capacity to be aware of, control, and
express one's emotions, and to handle
interpersonal relationships judiciously
and empathetically.
 Seven Basic Emotions

Anger Disgust
Happiness Fear
Love Surprise
Sadness
 Coping with Emotions
We typically deal with emotions one of four ways

1) exaggerating the 2) accepting the emotion

emotion so that we are and not try to regain
overwhelmed by them and control
lose control

3) substituting the emotion 4) managing the emotion

with something more through self-awareness
comfortable like
distractions
Emotion Management

Impulse control

Stress management

Anger management

Managing sadness/Depression

Problem-solving
Impulse Control
responding instead of reacting

recognizing the trigger and

physiological reaction and then
finding a way to control the
response
Stress Management
Indicators of stress include: neck
and back pain, headaches,
overreaction, and change in sleep
or appetite.
Worrying plays a part in stress
and anxiety. It can create a
cycle of negative thinking.

One major source of stress is how one perceives things.

Ways of coping with stress, relaxation techniques, proper

nutrition, exercise and sleep.
Anger Management
Anger can have the snowball effect because it can gain
momentum from small triggers and when one has an
existing level of anger.

Venting often does not get it out of your system; instead it

gets stronger.

Managing anger could mean focusing on an incompatible

(opposite emotion), using relaxation techniques, or using
an awareness of triggers as a cue to walk away.
Sad/Depressive Thinking
Sadness is the emotion that
people try to avoid the most.
People often isolate
themselves when sad, which
disconnects them from
supports.

Laughter, exercise, small successes, and helping others can

all help in counteracting sadness.

We often feel sad when we hold on to hurt feelings rather

than expressing them.
 Know Your
Emotions

Manage
Motivate
Your
Yourself
Emotional Emotions
Intelligence
Domains

Manage Know
Others’ Others’
Emotions Emotions
 FIVE
TAKEAWAYS