MIS(Management Information

System)
OPD (REGISTRATION)

PRESENTED BY
MOHD AYUB
MALIK AJAZ AHMAD
 Introduction
A management information system (MIS) is a subset of the overall internal
control of a business covering the application of people, documents,
technologies, and procedures by management accountants to solve
business problems such as costing a product, service or a business-wide
strategy.
Management information system is the combination of human and computer
based resources that result in the collection , storage, retrieval ,
communication, and use of data for the purpose of efficient management of
operation and for business planning and also for best patient care.
Management information system(MIS) is a sub system of HIS aimed at
providing periodic reports and data for management decision making .
MAX SUPER SPECIALITY HOSPITAL
1, Press Enclave Road, Saket, New Delhi 110017.

MISSION AND VISION

Deliver international class healthcare with a total

service focus, by creating an institution committed to
the highest standards of medical and services
excellence, patient care, scientific knowledge,
research and medical education
Software- inbuilt software,
designed by the internal IT team

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Challenges
increased efficiency
reduced scope for human error
improved customer satisfaction
reduced cost (purchase, inventory, billing etc.)
quicker records search, thus reducing time
transparency and ethical practices

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 WE COOSE A MODULE OPD
REGISTRATION

OPD REGISTRATION
OPD is that part of the hospital with allotted physical
facilities and medical and other staff in sufficient number.
It has regulatory scheduled hours to provide care for
patients who are not registered as inpatients.
1st point of contact with the hospital.
It provides access to all patient registration-normal,
revisits, emergency.
It provides a unique UHID number to the patient.
It assigns physician to patient.
Schedules OPD visits.
 ES S MAP
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Process description
1) Setting up an appointment.
 2) Patient registration
 3) Patient consult / Diagnosis & treatment.
 4) Patient visits labs/ pharmacy
 5) Review consultation appointment made.

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REGISTRATION FORM

 Personal details
FIRST NAME LAST NAME
NEXT OF KIN RELATIONSHIP (Please
specify)
FATHER’S/HUSBAND’S NAME (Please tick)
NATIONALITY
DATE OF BIRTH _ _ DD_ _ MM _ _ _ _ YYYY _ _AGE YRS
GENDER _ M _ F MARITAL STATUS _ SINGLE _MARRIED

 Contact details
HOUSE/FLAT NO.
LOCALITY/COLONY
CITY STATE COUNTRY
RESIDENCE NO. OFFICE NO.
MOBILE NO. Email

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1. Setting up an appointment
Patient fixes OPD consults or diagnostics
appointment over phone or walk in.
Appointment fixed in Appointment schedule /
Equipment schedule.
Patient visits the facility and is guided to the OPD
counter for registration process by helpdesk.

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Control measures and Output/
Record’s
Control measures :-
HIS – Appointment Time, patient name, phone
number, UHID number
Appointment schedule & Equipment schedule.
OPD registration signage.

Output :-
A) Appointment fixed.
B) Appointment conformed.
C) Patient arrived at the OPD counter.
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2. Patient registration
Patient meets the PCE/PCC and fills the registration
form or gives details if already registered.
Patient Details entered in HIS.
Payments are made based on the different criteria's
involved.

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Control measures and Output/
Record’s
Control measures :-
Registration form- patient details.
HIS- registration field.

Output :-
A) Registration form filled.
B) UHID generated.
C) Agreed tariff given.

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3. Patient consult/ diagnosis and
treatment
Patient has been guided to nursing counter.
Nurse records patient vitals followed by consultation
with doctor.

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Control measures and Output/ Record’s
Control measures :-
Invoice copy.
OPD card.

Output :-
A) Patient handed over.
B) Consultation done.

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4. Patient visit labs/ pharmacy
Patient visits various diagnostic departments and test
are conducted in labs and is informed about the date
of collecting the report.
Patient visits pharmacy if drugs are prescribed by
doctor.

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Control measures and Output/
Record’s
Control measures :-
Prescription, invoice cum receipt.

Output :-
A) Investigation done.
B) Drugs purchased.

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5. Review consultation
appointment made
Patient contacts PCC/PCE at OPD counter for fixed
review appointment date.
Incase report not available, generated daily pending
report list and follow up.

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Control measures and Output/ Record’s
Control measures :-
Doctors prescription HIS, appointment schedule,
equipment schedule.
HIS

Output :-
A) Appointment fixed in HIS.
B) Pending list generated and followed up.

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