5.

6 Goal Setting and Feedback

 Goal Setting
The process of motivating employees and
clarifying their role perception by establishing
performance objectives.

Amplifying the intensity and persistence of

effort
By giving employees clearer role perception
 Effective Goals
SMARTER stands for
Specific
Measurable
Achievable
Relevant
Time Framed
Exciting
Reviewed
 Characteristic of Feedback
Information that lets us know whether we
have achieved the goal
Contributes to motivation and performance by
clarifying role perception, employee skills and
knowledge
It should be relevant and specific
Timely
Sufficient Frequent
 Sources of Feedback
• Nonsocial sources
Provide feedback without someone
communicating that information.
• Social Sources (Multisource 360degree
feedback)
Subordinates, supervisor, peers, and customers.
 Strength Based Coaching
Also known as “appreciative coaching” by
focusing on their strength rather than
weaknesses.
 Evaluating Goal Setting and Feedback
• Goal setting represent by “tried and true”
theories
• Feedback also has an excellent reputation for
improving employee motivation and
performance.
• “What gets measured gets done”