Basic Fax G3 for Service Master

Last Modified: 12/12/2002

Ricoh Europe B.V.

Technical Training Centre
 Objectives
 Service Master:
 Understands the jargon/terminology on user level
 Can do hardware installation
 Can configure/install on user level
 Can troubleshoot on user level
 Can print a protocol dump
 Can determine the firmware version
 Can do a firmware upgrade
 Can determine if a problem is related to the base
machine or the interface
 Knows when to contact a Connectivity Master or
specialist.
 Requirements
 Training materials
 2x Group 3 fax machine
 Operating Instructions
 Service Manual.
 Cables
 Connection:
 2x PSTN
or
 PABX
 Training Materials
 Technical Training Tool for Fax Technology
CD or PDF file
 User functions and features
 Troubleshooting
 Presentation:
 Basic Fax G3 Service Master
 Exercises:
 Basic fax for Service Master
 Operating instructions
 Service manual
 Pre-requisites and Exam
 Pre-requisites:
 No
 Exam
 Multiple choice
 Course Overview
1. Introduction
2. Functions and Features
3. Installation
4. Options
5. Service Manual
6. Troubleshooting
7. Information Flow
 1. Introduction
1.1 Basic Functions
1.2 PSTN/PABX
1.3 Different interfaces for fax machines

1. Introduction
 1.1 Basic Functions

PSTN
(Public Switched
Telephone Network)

1.1 Introduction>basic functions

 1.2 PSTN/PABX
 PSTN (Public Switched
Telephone Network)
PSTN
 PABX (Private Branch
Exchange)

PABX

1.2 Introduction > PSTN/PABX

 1.3 Different interfaces for fax
machines
 G3, SG3
 V8/V34
 Fax Group 4 (ISDN)
 NICFAX/PDU
 PCFAX

1.3 Introduction > Different interfaces for fax machines

 2. Functions and Features
 Study the document:
 User functions and features

2. Functions and Features

 2. Functions and Features
 Immediate transmission
 Memory transmission
 Contrast, Resolution, Halftone Mode
 Quick Dial, Speed Dial
 Groups
 Confidential Transmission
 Confidential Reception

2. Functions and Features

 2. Functions and Features
 Transfer Request
 Polling
 Forwarding
 ECM
 Batch Transmission
 Dedicated Transmission Parameters
 Programming

2. Functions and Features

 2. Functions and Features
 Language Selection
 Date and Time
 Telephone Line Type
 RTI, CSI, TTI
 Your Fax Machine’s Telephone Number
 User Parameter Settings
 Reports
 TCR/Journal

2. Functions and Features

 Exercise
 Please follow the instructions on the exercise
sheet:
 Basic Fax G3 for Service Master
» Exercise: Functions and features

2. Functions and Features > exercise

 3. Installation
3.1 Hardware installation
3.2 Connections and Cabling
3.3 Language kit
3.4 Initial Programming

3. Installation
 3.1 Hardware installation
 Product training for Service Master
 Operating Instructions
 Service Manual

3.1 Installation > Hardware installation

 3.2 Connections and Cabling
 Connections
 External telephone
 Telephone line
 Cabling
 Two-wired pair
 RJ11
 Connector

3.2 Installation > Connections and Cabling

 3.3 Language kit
 Telephone line cable
 Power cord
 Operating Instructions
 Basic features
 Advanced features
 Decal

3.3 Installation > Language kit

 3.4 Initial Programming

 User Settings  Service Settings

 Language selection  Line type
 Date and Time » Communication mode
 Telephone line type » Communication port
 RTI, TTI  Dial method
 Own telephone number » Pulse dialing
» Tone dialing

3.4 Installation > Initial Programming

 Exercise
 Please follow the instructions on the exercise
sheet:
 Basic Fax G3 for Service Master
» Exercise: Installation

3. Installation > exercise

 4. Options
4.1 Interfaces
4.2 Functionality

4. Options
 4.1 Interfaces
 ISDN G4 interface
 NIC FAX/PDU
 G3 interface
 PC FAX Expander
 Printer interface
 Network interface board

4.1 Options > Interfaces

 4.2 Functionality
 Paper feed unit
 JBIG unit
 Optional Memory
 Fax on Demand
 Counter
 Stamp

4.2 Options > Functionality

 5. Service Manual
5.1 Service Manual Overview
5.2 Overall Machine Information

5. Service Manual
 5.1 Service Manual Overview
 Overall Machine Information
 Detailed Section Descriptions
 Installation
 Service Tables and Procedures
 Preventive Maintenance
 Replacement and Adjustment
 Troubleshooting

5.1 Service Manual > Service Manual Overview

 5.2 Overall Machine Information
 Specifications
 Paper size
 Supported protocols
 Etc.
 Features list
 Supported features
 Required options
 Capabilities of programmable items
 number of speed dials
 Number of quick dials
 Etc.

5.2 Service Manual > Overall Machine Information

 6. Troubleshooting
6.1 Service Mode
6.2 Service level functions
6.3 System Parameter List
6.4 Protocol Dump
6.5 Firmware
6.6 Bit switch programming
6.7 NCU Parameter
6.8 Service RAM Addresses
6.9 Error Messages
6.10 RDS (Remote Diagnostic System)
6. Troubleshooting
 6. Troubleshooting
 Study document:
 Troubleshooting

6. Troubleshooting
 6.1 Service Mode
 Only for technician
 Special code to enter the Service Mode

6.1 Troubleshooting > Service Mode

 6.2 Service level functions
 Bit switch programming
 System parameter list
 Protocol dump
 RAM display/rewrite
 NCU parameters
 Printer test patterns
 Software download

6.2 Troubleshooting > Service level functions

 6.3 System Parameter List
 On the system parameter list:
 Counters
 Firmware
 Bit switch settings
 Options
 User parameter settings

6.3 Troubleshooting > System Parameter List

 6.4 Protocol Dump
 Communication problems
 Service Master
 Print
» How: Service level function
» When: Communication problems
» Last / all communications
 Connectivity Master
 Read

6.4 Troubleshooting > Protocol Dump

 6.5 Firmware
 Flash Card
 Copy Tool
 Upload
 Download

6.5 Troubleshooting > Firmware

 6.6 Bit switch programming
 Service level functions
 Bit switches table
 Contact Connectivity Master
 Print system parameter list

6.6 Troubleshooting > Bit switch programming

 6.7 NCU Parameter
 Network Control Unit
 Interface between fax and PSTN
 Country specific
 Modify NCU parameters
 RAM address
 Country Code
 NCU parameters
 System parameter list

6.7 Troubleshooting > NCU Parameter

 6.8 Service RAM Addresses
 Hexadecimal programming

6.8 Troubleshooting > Service RAM Addresses

 6.9 Error Messages
 User
 Error message
» On display
» Indicator
» Operating instructions
 SC code
» Service Call Condition
» On display
» Indicator
» Not explained in operating instructions
 Power failure
» Report
 Communication
» Report (on/off by service technician)

6.9 Troubleshooting > Error Messages

 6.9 Error Messages
 Technician only
 Bit switches
» Automatic error report printout
» Error code on error report
» Power failure report
 Service level function
» Error code display
» Service monitor report
 Service manual
» SC codes
» Error codes

6.9 Troubleshooting > Error Messages

 6.10 RDS
 Remote Diagnostic System

Service
company PSTN

6.10 Troubleshooting > RDS

 Exercise
 Please follow the instructions on the exercise
sheet:
 Basic Fax G3 for Service Master
» Exercise: Troubleshooting

6. Troubleshooting
 7. Information
 Operating Instructions
 Service Manuals
 Parts Catalogues
 Bulletins

7. Information Flow
Basic Fax G3 for Service Master

END