The new shop floor

management
Developing a vision of shop floor
management
• Change our vision
• Increase self-management skills
• Control 5Ms (Man, Machine, Material, Method, Measurement)
• Develop progressive organization
To develop a progressive organization

 Develop clarity in vision

 Develop customer orientation
 Promote involvement of everybody
 Increase problem-solving capability
 Provide adequate leadership
 Clarify the management support system
Developing a customer-oriented organization

Design
Marketing

Supplier Fabrication Assembly Shipping Customer

Customer-Supplier Relationship Across Different Company Functions

To develop a customer-oriented organization,

• Focus on satisfying customer’s needs

• Need sharing information freely, shared goals, and better cooperation
( focus on customers’ interests rather than on self-interests )
• Focus on QCDSM criteria to achieve customer satisfaction