Subject: Quality Management System

Clause 5 - Leadership
10.03.2016.
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Difference

Leader Manager
Out of the box By the book
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Risk taking Status quo
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Five Levels of Leadership
By John Maxwell

I: People follow us II: People give as more III: Leader bring IV: People follow us V: Respect. People
because they have to. energy because we results. People follow because what we follow you because of
conect to them. us because what we done for them. who you are and what
People follow us did for organization. you represent.
because they want to. They lead by example
and create
momentum.
Leadership chalenge
The Five Practices of Exemplary Leadership

Personal credibility. Clear image of Seek and accept the Fostering Recognizing
possibility. chalenge. collaboration and contributions and
strengthening others. celebrating values and
victories.
Quality management systems -
Requirements
Contents
ISO 9001:2015

Leadership

Context of the
organization
Support

Planning

Operation
Performance evaluation

Improvement
CLAUSE 5 - Leadership
Requirements
Leadership and commitment for the quality management system
Clause 5.1.1

taking accountability of the effectiveness of the quality management

system;

ensuring that the quality policy and quality objectives are established for the quality management
system and are compatible with the strategic direction and the context of the organization ;

ensuring that the quality policy is communicated, understood and applied within the organization

ensuring the integration of the quality management system requirements into the organization’s
business processes

promoting awareness of the process approach

Leadership and commitment for the quality management system
Clause 5.1.1

ensuring that the resources needed for the quality management system are available;

communicating the importance of effective quality management and of conforming to the quality
management system requirements

ensuring that the quality management system achieves its intended results

engaging, directing and supporting persons to contribute to the effectiveness of the quality
management system

promoting continual improvement

supporting other relevant management roles to demonstrate their leadership as it applies to their
areas of responsibility
 Top management shall
Customer focus demonstrate leadership and
Clause 5.1.2 commitment with respect to
customer focus by ensuring that:

 customer and applicable

statutory and regulatory
requirements are
determined, understood and
consistently met;
 the risks and opportunities that
can affect conformity of products
and services and the ability to
enhance customer satisfaction
are determined and addressed ;
 the focus on enhancing
customer satisfaction is
maintained.
5.2 Quality Policy
What we want to do.

 is appropriate to the purpose and context of the organization and supports its

strategic direction;

 provides a framework for setting quality objectives

 includes a commitment to satisfy applicable requirements

 includes a commitment to continual improvement of the quality management

system
5.2 Quality Policy
What we want to do.

The quality policy shall:

 be available and be maintained as documented information

 be communicated, understood and applied within the organization

 be available to relevant interested parties, as appropriate.

5. 3 Organizational roles, responsibilities
and authorities
Top management shall ensure that the responsibilities and authorities for
relevant roles are assigned, communicated and understood within the
organization.
• ensuring that the quality management system conforms to the
requirements of this International Standard;
• ensuring that the processes are delivering their intended outputs;
• reporting on the performance of the quality management system
and on opportunities for improvement (see 10.1), in particular to
top management;
• ensuring the promotion of customer focus throughout the
organization
• ensuring that the integrity of the quality management system is
maintained when changes to the quality management system are
planned and implemented.
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Change
before you have to.
Jack Welch (Former CEO, General Elecrtic)