Case Study Presentation

“A Day in Hospital”

Pooja Sangle (38)

Dipak Sharma (55)
Tushar Naval (30)
Mohammed Insaaf (29)
Anand Pawar (34)
Ritesh Taurani (44)
1. Do you feel that the patients have the right to
consult doctors in accordance with their choice?

 Right to choose freely

 In accordance to be treated with his/her best interests.

Why it is important?
 - Psychological satisfaction
 - comfortness in talking with the doctor.
 - building good doctor-patient relationship.
 - easy communication for good rapport.
 - gives confidence about the treatment recommended
by doctor.
 Limitations in choosing doctor
1) Choice is given only for primary care physician.
2) Less choices are given for patients when they need to see a
medical or surgical specialist.
Leads to displeasure and unhappiness among patients if limits
are placed on their ability to select the physician of their
choice.
.
 2. Information system affects the
customer relationship

Saves time
Centralized data base system
Old record can be easily found
Proper detail of a patient can be retrieved
New Patient entry is easily registered and acknowledged
Details of doctors can be easily seen and delivered
Pre-information about the patient history and psychology
Transparency should be maintained
 3. Hospital Management system affects effective
patient management system

Parking leads to patient difficulty

Conventional method of record keeping
Improper training to Staff
Poor Patient management system
Lack of customer centric approach
Improper management at OPD
No proper signage in premises
Doctor patient ratio was not proper
No waiting area for patient’s relatives, friends etc.
Improper security services
No ventilation
4. Design of Hospital Management system which help in
effective patient Comfort

Proper Parking Lot

Securities

Registration counter/Payment Counter (2-3)

OPD

Pathological Department

Hospital Pharmacy
 HOSPITAL MANAGEMENT SYSTEM

QUALITY OF
HOUSE KEEPING NURSING STAFF
TREATMENT

PATIENT COMFORT / PATIENT SATISFACTION

 5. Business scenario of this 500 bedded hospital can be
improved as following

IT System is must (HIS)

Proper training to the staff
Proper parking area
Well formed Policies of hospital
Doctor to Patient ratio
Nurse to Patient ratio
A well trained hospitality team
Atleast 2-3 reception counter
Proper information rights for patients
A dedicated CRM team
A dedicated Hospital Marketing team
A well managed Security system
Regular feedback and meeting system
6. Employees in the organization can be motivated
as following

Know about of hospital mission or goal

A Feasible and acceptable HR Policies (holiday policy,
shift policy etc)
Awards and recognition
Continuous growth opportunities to all
Importance to all
Occasional celebration (fun @ work)
Training based on capabilities and qualification