COMMUNICATION AT WORK

Presented by:
Mona Pattnaik
Dy. Mgr. – Business Development
Aditya CARE Hospital, Bhubaneswar
 What is communication ?

Communication is transmitting information from one person to another

A simple communication model with a sender

transferring a message containing information to a
receiver.
Communication is also the exchanging of
understanding
 Organizational communication

• Organizational communication broadly speaking is people working together to achieve

individual or collective goals

• The purpose of communication may range from completing a task or mission to creating
and maintaining satisfying human relationship.

• The word transfer means the process of packaging the idea as conceived by a sender and
transporting it to mind of a receiver where it is unpackaged.

• The structure of an organization is written in part by the network of channels or paths

along which information must flow between members or subunits.
 …contd

Organizational Communication can include

• Flow of Communication
-Formal, informal, internal, external, upward, downward, horizontal

• Induction
-new hire orientation, policies and procedures, employee benefits

• Channels
-electronic media such as e-mail, intranet, internet
-teleconference
-print media such as memos, bulletin boards, newsletters, etc
-face to face

• Meetings
-briefings, staff meetings, project meetings

• Interviews
-selections, perfomance
 Types of communication

 Formal communication: May be Verbal

Nonverbal or written

 Informal communication

 Downward communication

 Upward communication

 Horizontal communication

 Communication network

 Direction of communication

 Interpersonal communication
 Communication at the workplace

• Some principles that will give communication a much greater chance of success.

– Establish the need for each communication

– Develop the skills and awareness

– Make it understandable

– Make sure it is two way

– Communicate often

– Try different methods and style

– Monitor the effectiveness

– Maintain the effort

 Overcoming Communication barriers

• Organization culture

• Interdepartmental factors

• Interpersonal considerations

• Technological factors

• Organization’s take on time

 Conflict management

• Talk to people instead of about them

• Be a problem solver not a problem evader

• Develop a communication style that focuses on future problem solving

• Deal with issues not personalities

• Honor, surface and use resistance

• Redefine caring to be firm, fair and consistence

• Avoid forming “enemy relationship”.

• Invest time building positive bridges to your difficulty

• Do not forget to spend time looking at a mirror

 Communicating feedback

• What is feedback ?
– Giving feedback simply means telling people how they are going at work

• Feedback the good news

– Positive feedback, when you tell people that they have done well

• Feedback the bad news

– Negative feedback

• Building a feedback culture

 Speaking effectively in your business

• Planning
Work out why people should listen to you

• Preparation
Put your topics in a logical sequence

• Practice
Not necessarily a full rehearsal. Just make sure you are ready

• Performance
While speaking stick to your objective. Make eye contact with everybody.
 Seven Keys to successful
communication

• Personal contact is important (meeting in person)

• Develop a network

• Always be courteous in your communication with others

• Be consistent and clear in your workplace communication

• Compromise

• Read your home-town paper

• Be a good lisetner
 Developing communication skills

To develop effective communication skills you have to learn

- to speak effectively and

- listen attentively

To develop good speaking abilities, speaking skills have to be learned, practiced and
evaluated over a period of time

While speaking strive to be warm and enthusiastic

Strive to be an effective listener by listening attentively to what the speaker is saying

Maintain eye contact