Meg c2

A STUDY ON “ORGANISATIONAL CULTURE” IN
BHARAT SANCHAR NIGAM LIMITED(BSNL) AT ANANTAPUR
DEPARTMENT OF MANAGEMENT
-------------------------------------------------------------------------------------
UNDER THE GUIDENCE OF SUBMITTED BY
Dr. P.BASAIAH B.MEGHANA
M.B.A, M.com, I.C.W.A, Ph.D Admn no: 140A1E0034
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY

ANANTAPURAMU
1
INTRODUCTION
 The term organizational culture is defined as beliefs,
understandings, held by a particular group or
organization about its problems, practices, and goals.
 Culture also refers to an organization’s values, beliefs,
business principles, traditions, ways of operating and

internal work environment.
2
INDUSTRY PROFILE
 Telecommunication is a term coming from Greek word
which means “communication at distance”.
 India’s telecommunication network is the second largest in the
world based on total number of telephone users. It has the worlds

third largest Internet user base.
 Today telecom sector of India is the fastest growing market in
the world. Indian telecom sector has more than 165 years old.
 Telecommunication was first introduced in India in 1851. the
first operational land lines were laid by the government near

Kolkata.
3
COMPANY PROFILE
 Bharat Sanchar Nigam Limited (known as BSNL) is a public

sector telecommunication company, its headquarters is in New
Delhi, India .
 Mr. Anupam Shrivastav is a Chairman & MD of BSNL.

BSNL is the largest provider of fixed telephony and largest
broadband service provider with more than 60% market share.
4
CONTD…….
It was incorporated in 15th September 2000 and took over

the business of providing telecom services and network
management from erstwhile central government departments
of telecom services(DTS)and telecom operations(DTO) with
effect from 1st October 2000.
5
NEED FOR THE STUDY
A study on organization culture helps to know the values of

the organization, to understand the behavior of the employees
towards their job.
6
SCOPE OF THE STUDY
 The scope of the study is only confined to BSNL ,

Anantapuram only.
7
OBJECTIVES OF THE STUDY
 To study the organizational culture at BSNL.
 To study the various attitudes of the employees
towards their jobs at BSNL.
 To study the working environment of BSNL.
8
RESEARCH METHODOLOGY:
 DATA COLLECTION METHOD:

 Primary data:
Primary data was collected through structured
Questionnaire.
Secondary data:
Websites: www.bsnl.co.in
www.trai.com
9
 Sample size:
A sample of 100 members is approached for collecting data.
 TOOLS & TECHNIQUES

 Tables
 Pie charts
 Graphs
 Simple percentage method
10
LIMITATIONS
The study is limited to BSNL Ananthpur only.
Few of the employees have not shown interest in

giving responses due to the busy schedule.
11
DATA ANALYSIS
AND
INTERPRETATION
12
Q1.There is a two way communication between top level
management and lower level management.
Attributes No. of respondents Percentage(%)
Strongly Agree 78 78
Agree 17 17
Neutral 5 5
Disagree 0 0
Strongly Disagree 0 0
Total 100 100
13
pecentage
100
80
60
40
20
0
INTERPRETATION:
From the above data clearly says that 78% of the employees are
Strongly agreed 17% of the employees are agreed 5%of the
Employees are neutral.
14
Q2.Management uses employee feedback for
continuous growth and development.
Agree 26 26
Neutral 0 0
Disagree 0 0
Total 100 100
15
percentage
80
60
40
20
0
strongly agree agree neutral disagree strongly disagree
INTERPRETATION:
From the above data clearly says that 74% of the
employees are strongly agreed 26% of the employees are agreed.
16
Q3.Team Meetings are conducted regularly.
Attributes No. of percentag
responden e percentage
ts
YES 81 81
yes
NO 19 19 no
TOTAL 100 100
INTERPRETATION:
employees say YES 19% of the employees say NO.
17
Q4.I feel that my organization encourages my
innovative ideas.
Agree 54 54
Neutral 10 10
Disagree 0 0
Total 100 100
18
percentage
60
40
20
0
INTERPRETATION:
From the above data clearly says that 36% of the employees strongly
agree, 54% of the employees agree and 10% of the employees are
neutral.
19
Q5.Employees maintain good relation with
each other.
Agree 52 52
Neutral 15 15
Disagree 10 10
Total 100 100
20
percentage
60
40
20
0
INTERPRETATION:
Employees are neutral,10% of the employees disagree.
21
Q6.Do you think organizational culture change
the behavior of the employee
Attributes No. of percent percentage
respondent age
s yes
YES 92 92
no
NO 8 8
TOTAL 100 100
INTERPRETATION:
From the above data clearly says that 92% of the employees s
say YES 8% of the employees say NO.
22
Q7.Team success is celebrated as group
achievement.
Agree 45 45
Neutral 15 15
Disagree 10 10
Total 100 100
23
percentage
50
40
30
20
10
0
INTERPRETATION:
Employees are neutral,10% of the employees disagree.
24
Q8.I am satisfied with organizational culture of
BSNL.
Attributes No. of percentag
percentage
responden e
ts
yes
YES 84 84
no
NO 16 16
TOTAL 100 100
INTERPRETATION:
employees s say YES 16% of the employees say NO.
25
Q9.I put my full efforts to reach organization
goals and objectives.
Agree 22 22
Neutral 10 10
Disagree 5 5
Total 100 100
26
percentage
80
60
40
20
0
INTERPRETATION:
Employees are neutral and 5% of the employees disagree.
27
Q10.There is a good teamwork and co-
operation in organization.
Agree 32 32
Neutral 10 10
Disagree 3 3
Total 100 100
28
percentage
60
40
20
0
INTERPRETATION:
employees are strongly agreed 32% of the employees are agreed
10%of the Employees are neutral and 3% of the employees
disagree.
29
 Q11.I consider organizational challenges as
my challenges.
Agree 45 45
Neutral 20 20
Disagree 0 0
Total 100 100
30
percentage
50
40
30
20
10
0
INTERPRETATION:
strongly agreed 45% of the employees are agreed 20%of the
Employees are neutral.
31
Q12.All my staff in my department are friendly
and supportive.
Agree 42 40
Neutral 18 10
Disagree 0 0
Total 100 100
32
percentage
50
40
30
20
10
0
INTERPRETATION:
From the above data clearly says that 40% of the employees are strongly
agreed 42% of the employees are agreed and 18% of the employees are
neutral.
33
Q13.Do you have authority in making important
decisions regarding your work.
Attributes No. of percentag percentage
responden e
ts YES
YES 79 79 NO
NO 22 22
TOTAL 100 100
INTERPRETATION:
employees say YES and 22% of the employees say NO.
34
Q14.I feel free to share my ideas with my
manager.
Agree 20 20
Neutral 10 10
Disagree 0 0
Total 100 100
35
percentage
80
60
40
20
0
INTERPRETATION:
employees are Strongly agreed 20% of the employees are agreed
10%of the Employees are neutral.
36
Q15.I feel free to ask advice or get support
from my manager.
Agree 40 40
Neutral 10 10
Disagree 0 0
Total 100 100
37
percentage
60
50
40
30
20
10
0
INTERPRETATION:
employees are Strongly agreed 40% of the employees are agreed and
10% of employees are neutral.
38
FINDINGS
 60% of the employees said that they have two way communication between
top level management and low level management.
 74% of the employees said that management uses employee feedback for
continuous growth and development.
 86% of the employees said that the team meetings are conducted regularly.
 90% of the employees feel that their organization encourages their
innovative ideas.
 80% of the employees said that employees maintain good relations with each
other.
 88% of the employees think that the organizational culture change the
behavior of the employee.
 75% of the employees said that team success is celebrated as group
achievement.
39
 84% of the employees said that they are satisfied with the organization
culture of BSNL .
 90% of the employees put their full efforts in achieving organization goals
and objectives.
 90% of the employees said that there is a good teamwork and co-operation
in organization.
 80% of the employees consider organizational challenges as their
challenges.
 90% of the employees in their department are friendly and supportive.
 88% of the employees said that they have authority in making important
decisions regarding their work.
 90% of the employees feel free to share their ideas with their manager.
40
SUGGESTIONS
 It is suggested that the organization should
keep flexible shift timings for the employees
 It is suggested that organization should give
freedom to take decisions regarding their

work.

41
CONCLUSION
 It can be conclude that a strong and positive culture has a
great impact on employee performance and a good culture
makes an employee attitude positive towards the organization
for this make the employees to feel free to take correct
decision regarding their work and feel free to participate in
groups and feel free to communicate with employees all these
are done by providing good culture. It can be achieve by
incorporating the suggestions given here in at individual and
organization level.
42
THANK YOU
43

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A STUDY ON “ORGANISATIONAL CULTURE” IN

BHARAT SANCHAR NIGAM LIMITED(BSNL) AT ANANTAPUR

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY

business principles, traditions, ways of operating and

world based on total number of telephone users. It has the worlds

first operational land lines were laid by the government near

 Bharat Sanchar Nigam Limited (known as BSNL) is a public

 Mr. Anupam Shrivastav is a Chairman & MD of BSNL.

It was incorporated in 15th September 2000 and took over

A study on organization culture helps to know the values of

 The scope of the study is only confined to BSNL ,

 DATA COLLECTION METHOD:

 TOOLS & TECHNIQUES

Few of the employees have not shown interest in

Total 100 100

Total 100 100

TOTAL 100 100

Total 100 100

Total 100 100

Total 100 100

TOTAL 100 100

Total 100 100

Total 100 100

Total 100 100

Total 100 100

Total 100 100

Total 100 100

freedom to take decisions regarding their

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