ISO Quality Awareness Program

Content
1. ISO standards.
2. What is IMS/QMS.
3. Why QMS.
4. Requirements Of QMS.
5. QMS/IMS policy
6. QMS/IMS objectives.
7. QMS procedures.
8. Organization chart.
9. Documents control.
10. NCR & customer feedback.
 ISO Standards

 Quality Management Systems - ISO 9001

 Environmental Management Systems - ISO 14001
 Occupational Health and Safety - BS OHSAS 18001
changed to 45001
 Food safety management systems - ISO 22000
 Others As 9100,ISO 13485,…etc.
WHAT IS IMS ?
Core elements ISO :

1. Scope.
2. Normative References.
3. Terms and Definitions.
4. Context of the Organization.
5. Leadership.
6. Planning.
7. Support.
8. Operation.
9. Performance Evaluation.
10.Improvement.
QUALITY MANAGEMENT SYSTEM
ISO 9001: 2015
WHY QMS?
The quality management system standard, helps your business to
demonstrate the ability to consistently supply products and services that
meet customer and applicable statutory and regulatory requirements. It
helps ensure your customers stay satisfied

QMS
Without QMS
With QMS
REQUIREMENTS OF QMS

Policy & objectives

What is QMS/IMS Procedure ?

WRITE WHAT YOU’LL DO !

DO WHAT YOU WRITTEN !

DOCUMMENT IT !

PROVE IT !

IMPROVE IT !
QMS CYCLE
Mandatory procedures for IMS
Control of Documents.
Control of Records.
Internal Audit.
Corrective Action.
Preventive Action.
Control of Non Conforming Products
Company IMS Policy
A Company Policy is a plan of action adopted by a company. These policy
statements are designed to ensure that, the company operates in a way that
meets and exceeds the requirements of their customers, meeting all legal
requirements and have overall beneficial impact on the company and client
relationship.

A Quality Policy must be documented and shared with all employees.

Quality objectives

Specific- For the best results, an objective needs to

be clear and specific. ...
Measurable - If an objective can't be measured,
how will you know if it has been obtained? ...
Agreed.
Realistic. ...
Time-Based.

Microsoft Word
Document
Process vs. Procedure vs. Work Instruction
Process means any activity or set of activities that uses
resources to transform inputs into outputs.

Procedure - A procedure outlines how to perform a

process, such as Purchasing, Storing & Manufacturing

Work Instructions describe how to perform a task,

which is a more detailed portion of the procedure
such as "Completing a PO" .
Organization Chart
 A department organizational chart usually shows the structure of a business
division.
EXPERTISE CONTRACTING COMPANY
COMPANY ORGANIZATIONAL STRUCTURE

President
PRESIDENT

Cost Center 1 DIV00

Fares Al Shammari

CEO
CEO

Cost Center 1 DIV00

Mohammad Ashif

DIRECTORS
Director Director Director Director Director Director
Industrial Services Operations Technical Administration Business Development Finance
Cost Center 1 DIV01 Cost Center 1 DIV02 Cost Center 1 DIV03 Cost Center 1 DIV04 Cost Center 1 DIV05 Cost Center 1 DIV06
Mahammad Ashpak K. S. Sheik Mohammed Ashraf Rasheed Mohammed Mohammed Anshif Abdul Rahiman

Manager Manager Manager Manager Manager Manager Manager

EHS Department PMTA Department HR Department Catering Services Department Camp & Accomodation Dept. Business Development Dept. Back Office Department
Philippus Smith - 10866 Tajuddin - 10447 Salem - 20014 Yahya Farooq - 12600 Vacant 1 DIV04 Vacant 1 DIV05 Sheik Moidin - 70012

Manager Manager Manager Manager Manager Manager

QA / QC Department Project Support Department Maintenance Department Finance Department Security Department Power & Automation Dept.
Shamshad Ali - 13828 Deepak Menon - 10014 Suthakar - 11583 Syed Asaad Bilal - 13139 Vacant 1 DIV04 Waleed Jasser - 11745

Manager Manager Manager Manager Manager

Heavy Equipment Rental Transportation & Logistics
Rotary Services Department Store & Procurement Dept. Valve Services Department
Dept. Dept.
Ayaz Bopatan - 13560 Zachariah Thomas - 12680 Abdul Aziz - 10008 Vacant 1 DIV03 Vacant 1 DIV05

Manager Manager Manager Manager Manager

Scaffolding / Painting Organizational Development Technical Manpower
MANAGERS Hydraulics & Hoses Dept. Information Technology
Insulation / Refractory Department Services
Hussain Syed - 10978 Anand Mai - 14542 Abdul Feroze - 12167 Muhammed Mobin - 13638 Nazeed K M - 11875

Manager Manager Manager

Cost Estimation Department Training Department Audting Department

Syed Kader - 10691 Vacant 1 DIV02 Vacant 1 DIV03

Manager

E & I Department
Vacant 1 DIV01

APPROVED BY:
Fares S. Al-Shammari Mohammed Ashif
President, Expertise Contracting Company (ECC) Chief Executive Officer (CEO)
Current Documents Control
-Get access for the ECC folder.

-Any changes Raise document change request form and get

updated in the system.
-Controlled copy of Procedures only used or shared to
customer.
LOCATION OF DOCUMENTS & FORMS
NCR – Daily mistake record
NCR Form

Table of mistakes with coding. Number of

occurrences in a month

Plotting of graph for comparison with previous

months
Customer’s Feedback
Make a survey

Meeting with customers

Customers' feed back form

Records & Analysis of the feed back

Discussion in meetings
Team Work
Teamwork is "work done by several associates with
each doing a part but all subordinating personal
prominence to the efficiency of the whole”
Thank You…