SAP QM Overview

1
 Agenda
 Introduction to SAP QM
 To understand the SAP terminologies & QM organization structure
 Master date in Quality Management
 QM business processes in SAP
 Introduction

SAP QM module is one of the Logistics SAP Module where

QM stands for Quality Management, which includes

 QM in Procurement
 QM in Production

 QM in Sales and Distribution

 Quality Control
Functions in the QM Component
Quality planning

Test equipment mgmt. Quality inspection

Quality notifications Quality control

Quality certificates

 SAP AG
QM Processes in the Logistics Supply Chain

Planned processes

! Event-controlled processes

Information management
$
x
x

 SAP AG
 Planned Processes
Request for
Cause Inspection Decision
inspection

Inspection stock

 Goods movements  Inspection lot

 Usage decision
 Orders
 Inspection
 Deadline monitoring instruction

What triggers an What and how much What are the inspection What should happen
inspection? must be inspected? results? to the goods?

Logistics
Logistics Supply
Supply Chain
Chain
R

 SAP AG
Event-Controlled Processes
Internal
problem notification

Notification
Complaint against
Defects Customer complaint
a vendor
Damage

Procurement Production Sales Service R

Logistics Supply Chain

 SAP AG
General Master Data: Overview

Material
master
Q-Info
Q-Info record Customer info record

Vendor
Customer master
master
Quality planning

Batch
Material specification
Quality documents classification
R

 SAP AG
 QM-Specific Master Data
General Master Data

Which material?
material?

Logistics
QM
Material master
Who supplies the
material ?
Material
MM

Vendor master
Who receives the
material/
material/finished product?
product?

SD

Customer master R

 SAP AG
 QM Information Records in Logistics
Information Records
Which vendor
supplies the material?

QM
QM
Q-Info record

Material

Which customer QM
receives the material?
Customer info record

 SAP AG
Inspection Planning
Criteria

 Which material will be

inspected?
Material 1236
Material 1235  What are the inspection
steps?
Material 1234
 What will be inspected?

 How should you inspect?

 Which test equipment do

you need?

Inspection  Where will the inspection

plan take place?

 SAP AG
Basic Data for Inspection Planning
Basic Data

Sample
determination/
Dyn. modification

Catalogs
Inspection plan

Test equipment

Reference
operation sets

Work centers R

 SAP AG
Sample Determination (Procedure)

Inspection
lot

Sampling procedure Dynamic modification

Quality level
- Fixed rule
- 100%
- Based on sampling scheme

Sample

 SAP AG
Using Catalogs
Catalogs
Characteristic:
Surface properties

Scratched Defects
Scratched

Defect consequences

Causes

Events

Usage decision

!
Defects:
Code 105 - scratched Tasks
Code 110 -
Code 115
... Characteristic attributes
R

 SAP AG
Test Equipment

Production
Material resources/
tools

Quality inspection

Inspection
plan

Document Equipment

 SAP AG
Work Centers
Personnel and machine
capacities

Capacity planning/
Inspection planning scheduling

Costing

 SAP AG
Inspection Lot Creation
Goods
movement

Order
(production/
maintenance)

Sales
order
Inspection
lot
Delivery

12
Quality inspection
11 1
10
9
2
3
Deadline
8
7 6 5
4 monitoring

Manual R

 SAP AG
Inspection Lot Processing

Before
inspection

 Basic data from

quality planning
Goods receipt  Inspection
specifications

After  Inspection results

Inspection inspection  Usage decision
 Appraisal costs
lot

 SAP AG
Sequence of Inspection Lot Processing

Inspection lot Inspection lot

creation Inspection completion


Inspection
lot

Usage decision

 SAP AG
Inspection Results
Inspection
lot

Recording inspection results for

operations in inspection lot

Unplanned Planned

Defect data Characteristic results

Qualitative characteristics Quantitative characteristics

Quality control
Activate R

Quality notification
 SAP AG
Quality Control Functions
Quality Control

Dynamic modification
QM of inspection scope

Statistical
process control (SPC)

Quality scores

Vendor evaluation

Quality costs

Evaluations R

 SAP AG
Test Equipment Management Functions

Test equipment management

QM
Master data

Calibration inspection
(planning)

Calibration inspection
(processing)

 SAP AG
Aspects of PM/QM Integration

Test equipment
Quality Management
management
(calibration inspection)

Maintenance inspection
(extended recording of
Plant Maintenance
measured values in PM)

 SAP AG
Vendor Evaluation
Purchasing organization
Vendors

Vendor

? Quality
Price Delivery
Performance
Materials Management Service
SAP R/3

Total score: 97 points

R

 SAP AG
Cost Processing with QM Orders
Inspection lot processing Complaint processing

Inspection
lot

Confirmation of appraisal costs in: Nonconformity costs

 Results recording
 Usage decision

QM order
QM - Auftrag Charging of costs
QM order

 Cost center
 Order
 Warehouse R

 Accounting

 SAP AG
QM Information System (QMIS)

Inspection lots Quality notifications

QM Information System

 SAP AG
Standard Analyses in QMIS
Analyses with reference to inspection lots

Prüflo
Prüflo
Inspection
lot

Analyses with reference to quality notifications

R

 SAP AG
Early Warning System

Number of
quality notifications

QM Information System R

 SAP AG
Quality Certificates

Results from an inspection or

valuated results from a batch

Certificate
Fulfillment of manufacturer‘s
specifications or procedures
of ordering party

Material
Confirmation of required
condition

Manufacture using
appropriate methods
R

 SAP AG
Quality Certificate Functions

Quality certificates

QM
Certificate planning

Certificate
processing

 SAP AG
Complaints Processing in the Company

Problem !

Problem

Problem

Problem

 SAP AG
Quality Notifications in the Log. Supply Chain

Procurement Production Sales

Complaint against
a vendor
Q-notification Customer complaint

Internal
problem User-defined
R

notification
type(s)
 SAP AG
Information Management

Problem notifications

QM
QM
Information
Information Early Warning
Quality inspection System
System System
results

7865
Defect
$
x Analysis/
Evaluations
x
R

Product quality

 SAP AG
QM in the Procurement Process

Sales Production Materials Shipping Service

Management

Procurement
Production
planning 6

Sales Materials 5 Customer

Storage Delivery
order planning service

4
1 2 Production 7 8

Influence of Quality Management R

 SAP AG
The Procurement Chain

Purchase Goods
Order Receipt

Release Certificate reqmt.

Request Vendor Technical Inspection stock
(RFQ) Selection delivery terms
GR inspection lots
Release QM system QA agreement

Certificate rqmt. Phys.sample drwg

Technical
delivery terms Vendor
evaluation Source Dyn. modification
QA agreement inspection
Vendor block
Q-info record
Complaint
Vendor/
Manufacturer Payment block
release
Quality costs
R

 SAP AG
QM in Procurement

Procurement Production Sales Service

 Managing material/vendor information

 Evaluating, releasing, and selecteing vendors
QM
 Managing quality documents
activities
 Controlling source inspections
 Processing complaints against a vendor

 SAP AG
QM in Procurement

Production Materials Management Shipping

Procure-
ment

Storage
5

Production

 Procurement
- Goods receipt inspections
- Source inspections
- Control of procurement
process
- Complaints processing R

- Certificate and QM system

- Vendor evaluation
 SAP AG
Vendor - Request for Quotation (RFQ)

TDT
Material
DMS

Vendor
Purchasing

 SAP AG
Quality Criteria for Vendor Selection
Mat: 60 - 100F

Complaint
GR Qty.
Price Audit
Bates
85 10 1,50 88
Martin
Müller 93 5 1,80 92

Baxter 70 20 1,95 78

QM
Purchasing

 SAP AG
Purchase Order

Vendor
Material
Quality info record

Purchase order
1

 SAP AG
Inspection Processing at Goods Receipt

Vendor

Goods receipt
Q-notification !
OK

B
Inspection Inspection
B B C Inspection stock
A
lot

OK

Unrestricted- R

use stock

 SAP AG
 Source Inspection
Inspection
Purchase order Goods receipt
lot
- Delivery date - Delivery date

Insp. start
=
Delivery date

Inspection Insp. lot

Purchase order Source Goods receipt
lot
- Delivery date inspection - Delivery date

Insp. start =
Delivery date -
Q-info record: Q-info record:
Lead time
- Inspection type Source inspection in place
- Lead time of goods receipt inspection

 SAP AG
 Quality Management in Production/Distribution

Production

QM
SD Distribution

QM
SD Controlling

QM
SD
In process
inspection
Result entry
Certificate
using
creation
inspection
lots/points Handling of
customer Evaluations
returns Q-Costs
CO
SD
QM in Production (Materials Planning)

Sales Production Materials

Management

Production
planning Procurement

Sales Materials
order planning

2
Production

 Duration of GR inspection taken

into consideration
 Release of production resources/tools
R

 SAP AG
QM in Production

Storage

Production

3
Production

 Inspections during production

 Statistical process control (SPC)
 Complaints processing (internal
problem notifications)
 GR from production order R

 Creation of partial lots

 SAP AG
The Production Chain

Inspection
Production Order Order Goods
During
Planning Release Confirmation Movements
Production

Sample Operations + Recording of GR to

calculation inspection scrap warehouse
characteristics
Inspection lot Measured value Partial lot Batch
creation and defects creation proposal
recording
Approval SPC - Valuation Batch
procedure control charts classification

Externally Batch Release

processed classification batch record
operations
R

 SAP AG
Order Release

Order
4711

Inspection
lot 4711

Routing

Oper. 10
Sample calculation
Oper. 20
Oper. 30
Oper. 40 R

 SAP AG
Inspection Lot Approval Procedure

Insp. plan
Automatic Inspection
single approval lot

Approval

Approval

Not Single approval Inspection

approved with special lot
authorization

Material specification
R

 SAP AG
Inspection During Production

Inspection
lot 4711

Insp. pt. 1
Charac. Target Actual
Length 50mm 49,8 Automatic
Width 30mm 31,2 defects recording

Tasks
Nr.
Nr.
R

 SAP AG
Characteristic Specs from Variant Configuration
Routing

Material no.; BIKE 12

Sales order 4713
Op. 10
Op. 20 CH10 Frame size: 58cm
Customer Meyers Inspection
CH20 Tire pressure: 1 - 5 bar
Material no. BIKE 12 Insp. lot 4718 lot
Frame : Titanium Op. 10

Tire type : Low-profile Op. 20

Tire pressure : 2 - 3 bar CH10 Frame size: 58 cm + 0,5

Production order 4715
CH20 Tire pressure: 2 - 3 bar
BIKE 12

Frame : Titanium
QM-relevant master
inspection characteristic Tire type: Low-profile
R

Tire pressure: 2 - 3 bar

 SAP AG
Goods Movements

Warehouse

Order
4711
Insp. stock

Delivery

 SAP AG
QM in the Storage Process (1)

Production Materials Management Shipping

Procure-
ment

Storage

Production
4

 Storage
- Transfer of stock between plants
- GR inspection from production

 SAP AG
QM in the Storage Process (2)

Production Materials Management Shipping

Procure-
ment
6

Storage

Production

 Storage
- Recurring inspections
of batches
- Inspections for goods
movements R

 SAP AG
QM in Sales/Service

Procurement Production Sales Service

 Managing material/customer information

 Controlling goods issue inspections
QM
 Creating quality certificates
Activities
 Processing customer complaints

 SAP AG
Sales & Distribution Chain
Sales

Sales Order Delivery Service

 Customer-specific  Controlling data  Customer

inspection complaint
 Inspection lot
specifications
 Inspection for a
 Batch
 Customer/material return delivery
determination
information
 Quality certificate

 SAP AG
Sales Order
Customer-specific
specifications

At the
customer’s
premises

Material
On
delivery

Customer/
Material

 SAP AG
Sales Order

A
Batch

Warehouse Insp. lot: 4711

Batch: C1


Inspection lot Certificate Delivery

Production

 SAP AG
Service

Repair
Repair
Fax

Subsequent
delivery
Q notification

Credit
Credit Memo
Return delivery
Company
Company
Credit
CreditMemo
Memo

Update of statistics

 SAP AG
QM in Shipping
Materials Shipping Service
Management

Customer
Delivery service

 Inspection of the delivery

 Goods issue inspections
 Quality certificates
 Customer complaints R

 SAP AG
QM in Service

Shipping Service

Customer
Delivery
service

 Complaints processing
 Inspections of customer returns

 SAP AG
Active Problem Management
Initiation

external internal
Quality
message

Diagnostics

Failure analysis Immediate measures

Cause determination

Corrective measures
Quality Notification

Structured
StructuredProblem
Problemreport
reportfor
forenabling
enablingContinuous
Continuousimprovement
improvement
Allows - collect, manage and evaluate data
Allows - collect, manage and evaluate data

 Customer Complaints
 Complaint against Vendor
 Internal Problems
 Quality Inspection
QM
SD Q/Inspection

Inspection Goods receipt

plan Inspection lot  blocking code
 certificate

Generate order

Stock in quality
Print insp. instruction or inspection

Result recording
Transfer postings
 free
Usage decision  blocked
 back
Order accounting  scrap
 sort
 Use of Inspection Catalogs

damaged  Evaluate
deformed unstructured
descriptions using
defective Codes
 Coded
descriptions are
maintained in
crushed
“Catalogs”
Evaluation

?
 Catalog
Method to classify unstructured descriptions of
Insp. tasks, activities defects, decisions etc.
Master Inspection Characteristics
Quantitative
Quantitative
Qualitative
Qualitative
Documentation
Documentation Long
LongTerm
Term
of
ofExceptions
Exceptions Inspection
Inspection

Tolerance
Tolerance
Measured
MeasuredValue
Value Limits
recording Limits
recording

Inspection
Inspection Characteristics Sampling
Sampling
Scope
Scope Procedures
Procedures

Req.
Req.Char.
Char. Confirmation
Confirmationin
in
Optional.
Optional.Char.
Char. Classes
Classes

Single
SingleValues
Values
 Sampling Procedure

Calculation of sample size and type of valuation for result recording

Sampling Type Independent of lot size

....defines
definesrules
rulesfor
foracceptance
acceptance
....
....defines
defineshow
howthe
thesample
sampleisis &&rejection
rejection
determined
determined  Variable
Variableinspection
inspectionmethod
method
 100%
100%inspection
inspection  Manual
ManualValuation
Valuation
 Fixed
FixedSample
Sample
 %  Attributive
Attributiveinsp.
insp.byby
%Sample
Sample nonconforming
 Sampling nonconformingunits units
SamplingScheme
Scheme
Sampling plan
 Sample
Samplesize
size nn
 Acceptance
Acceptanceno.no. cc
 Independent
Independentofoflot
lotsize
size
 Sampling Scheme

Arrangement of sampling plans for acceptance of char. for various lot sizes

Sampling
Samplingplan
plan
Sample
Samplescope
scope Acceptance
AcceptanceCriteria
Criteria
Lot
Lotsize,
size,Sample
Samplesize
size Acceptance
Acceptanceno.
no.//Rejection
Rejectionno.
no.
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