OYO Townhouse

• Ragini Kumari
• Alisha Anand
• Monika Rathee
• Debya Mehta
• Kshitipati
Product & Service Design
 OYO Townhouse – based on the needs of
the millennial traveller, combines
experience and value at a scale that has
never been attempted before in the Indian
hospitality landscape.
 Providing guests with a standardised
experience including wifi, breakfast, air
conditioning, in-room TVs etc.
 All the elements combine to create a brand
that is the go-to default choice for
millennials, for whom price, convenience
and a differentiated experience play an
important role in determining choices.
 Quality Management
• Transformation of property by
Professional Transformation
Team
• World Class Quality and Speed of
construction
• Millennial Design by inhouse
OYO Design Team
• In house CRM for speedy
resolution to issues
• Convenient & Automated
Reconciliation
Process Design
 A transformation app that enables OYO teams to understand the
transformation requirements of a property while giving cost estimates and
budget in addition to assigning tasks and tracking the pace at which the
process takes place.
 Utilize AI-led design approach while evaluating guest feedback and identifying
their most-preferred designs.
 Availability of in-house design labs – OYOXDesign and Townhouse Design Team.
 The full-scale, capability-led model allows them to undertake a 360-degree
transformation and renovation while upgrading the existing structure of an
asset – from flooring, plumbing, air conditioning, painting, electrical fixtures to
utility upgrades.
 Layout of Facilities
• They use innovative technology solutions end-to-
end to facilitate standardization of services,
amenities and in-room experience, thereby helping
maintain service standards.
 Suply Chain Management
• The first company in the hospitality sector in the world to
introduce technology-based solutions on the suppliers’ side
to help them manage end-to-end operations right from
onboarding, transformation, customer service to monitoring
progress of the asset and the business.
• OYO OS, an in-house hotel management system ensures
efficient operations. Every hotel which is a part of OYO’s
chain works on the OYO Operating System, giving them a
cutting-edge advantage with sophisticated features, including
express check-in, check-out.
• Krypton – OYO’s mobile audit app – enables OYO Captains
(Manager) to audit properties and assure an excellent guest
experience.
• Optimus – a dedicated transformation app enables our on-
ground teams to understand the transformation requirements
of a building while giving cost estimates and budgets in
addition to assigning tasks and tracking the pace at which the
process takes place.
Inventory Management, Scheduling
& Maintainance

• Daily inventory of chemicals to

maintain hygiene
• weekly inventory of food
• Monthly inventory of linen
• Quality maintainance once every
month by centralised
management system.